Role Description We are looking for an experienced Accounts Receivable (AR) Billing Specialist to manage our invoicing, collections, and ledger reconciliations. In this role, you will protect steady organizational cash flow by executing accurate billing cycles, monitoring aging reports, and resolving payment discrepancies while maintaining strong, professional client relationships. Qualifications - 3 to 5+ years of proven experience in Accounts Receivable, bookkeeping, or corporate accounting. - Strong proficiency in NetSuite (or comparable enterprise ERP systems like Oracle) and advanced Microsoft Excel. - Excellent written and verbal English communication skills, with a track record of handling B2B payment negotiations. - Associate’s or Bachelor’s degree in Finance, Accounting, Business, or a related field. - A dedicated, quiet home office entirely free from background noise and household disruptions. - A current, fast laptop or desktop computer capable of seamless multitasking. - High-speed internet with a minimum of 100 Mbps download and 25 Mbps upload speeds (speed test verification required during onboarding). Requirements - Generate, review, and promptly send accurate invoices and client statements. - Monitor aging reports to identify delinquent accounts and follow up with clients to secure timely payments. - Investigate short payments, ledger discrepancies, and client disputes. - Post manual and automated payments, apply credits, negotiate payment plans, and maintain meticulous account records.

Role Description We are looking for an STR Operations & Guest Services Specialist who combines genuine tech savviness with a strong grasp of what good guest service looks like. This is not a pure guest-facing role — it sits at the intersection of systems implementation, back-office coordination, and guest communications. You will work directly with the principal and take ownership of day-to-day operations across multiple platforms. Your Main Responsibilities: - Guest Services & Communications - Serve as the primary point of contact for in-stay guests, handling inquiries, troubleshooting, and escalations via email, chat, and text. - Manage OTA messaging across Airbnb, VRBO, Expedia, and Hotel Tonight — promptly and professionally. - Monitor guest reviews across platforms; flag negative reviews for owner approval before drafting and posting responses. - Communicate guest-reported maintenance or housekeeping issues to the appropriate personnel and log them in Turno. - Track guest payments and manually process Expedia card charges as needed. - Filter and triage incoming emails, routing to the appropriate party or handling directly when within scope. - Tech Implementation & Systems Management - Lead the full implementation of EnsoConnect AI messaging, including setup, configuration, and ongoing optimization. - Handle data entry and setup for Siteminder, Airbnb, and Hotel Tonight channel management. - Create and maintain the team's Slack and Google Workspace structure — channels, naming conventions, shared drives, and documentation organization. - Support adoption of new tools as the tech stack evolves (including potential Trellis integration). - Learn new platforms quickly and take ownership of how they are used operationally. - Back-Office & Administrative Support - Handle data entry for new property onboarding into Guesty and connected OTA listings. - Maintain and update operational documents, SOPs, and internal reference materials. - Keep OTA listings current — property details, photos, rates, and descriptions. - Coordinate with housekeeping and maintenance vendors as needed to keep operations running smoothly. - Future Responsibilities (Growth Track) - Support marketing initiatives via Vintory, including identifying properties with below-average reviews and executing targeted email drip campaigns. Qualifications - Excellent written and verbal English — guest-facing communication must be professional, warm, and clear. - Prior experience in STR, vacation rental, or hospitality operations. - Proven hands-on experience with Guesty or a comparable PMS (e.g., Hostaway, Lodgify, Track). - Strong tech aptitude — you enjoy learning new tools, figuring out how systems connect, and building processes that scale. - Organizational mindset: you can build a clean Slack workspace, maintain a living document library, and create repeatable workflows. - Ability to work independently with minimal oversight in a fully remote environment. - High attention to detail, especially around financial tasks like payment tracking and card processing. - Calm, professional approach to guest issues — empathy and de-escalation come naturally to you. - Critical thinking and good judgment about when to handle something vs. when to escalate. Requirements - Direct experience with EnsoConnect or another AI-powered guest messaging platform. - Experience with Siteminder or other channel managers. - Familiarity with Vintory or STR marketing/review strategy. - Experience managing listings on Hotel Tonight or Expedia specifically. - Background in revenue management or exposure to Pricelabs (note: pricing decisions remain with the principal). Technical Requirements - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port). - i5 11th Gen or higher. - Windows 11 / MacOS Catalina or higher. - Minimum of 8 GB RAM. - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). - Back-ups in case of power or internet provider interruptions. - Good headset and webcam (preferably noise-canceling headset). Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.

• Communication with clients and primary data entry to the application program • Oversee and streamline billing and collections processes • Month-end closing of the billing group information • Plan and implement quality assurance for all processes • Special program/billing planning and implementation

Location: Northampton United States Job Description: The Department of Mental Health (DMH) is seeking to fill the position of Office Support Specialist I in its Northampton Area Office. This is a wonderful opportunity for an applicant who is interested in providing clerical administrative support to several leadership staff in the Area Office. The selected candidate must be flexible and have the ability to prioritize tasks according to workflow and deadlines. Please Note: This position is full-time, 37.5 hours per week. Monday – Friday 9-5 with one potential remote work day per week. Days off are Saturday and Sunday. Duties and Responsibilities (these are a general summary and are not all inclusive): - Provide administrative support to designated staff. (including but not limited to; scheduling, time sheet, organization, PowerPoint creation, managing email, filing, managing one drive and SharePoint utilization). - Schedules and attends meetings. Record minutes of administrative meetings as needed. - Creates and maintains databases and spreadsheet files. Update assigned reports monthly or as needed. - Support data entry for contracted programs as assigned including entering admissions and discharges and communicating with provider. - Provide incident triage coverage at least one day per week. Duties include client look up, dissemination of incident, and death, and DPPC reports, and as well as data entry into the department's incident management system. - Ensure office activities are operational and in compliance with standards or guidelines. - Provide back up to the staff ordering Area Office supplies and doing inventory in Supply Room as needed. - Participate in the rotation of coverage for front desk reception as scheduled or as needed. - Coordinates unit or department programs and activities (e.g., trainings, seminars, teleconferences, employee recognition activities, recruitment and retention efforts). - Open and maintain consultation files, ensure paperwork/follow-up paperwork is received in a timely manner for review. - Support the Western Mass Continuing Care Inpatient unit as needed, including entering admission and discharge information and discharge readiness information, track legal status, take census meeting minutes and other related duties. - Act as Area Office and Training Department coordinator to ensure interpreter services. - Acts as liaison with local, state and federal agencies to exchange information and coordinate activities. - Responsible for screening phone calls. - Responsible for the organization and upkeep of detailed filing systems/file rooms. - Provide back up to the Service Authorization Department administrative assistant as needed. - Maintain professional and ethical standards by treating stakeholders with dignity and respect in all interactions. - Represent the Department of Mental Health in a positive, productive, and professional manner. - Perform other related job duties as required and necessary. Required Qualifications: - Knowledge of the principles and practices of office management. - Knowledge of the methods of general report writing. - Knowledge of the methods used in the preparation of charts, graphs, and tables; experience with using EXCEL and ACCESS programs. - Knowledge of the types and uses of general office equipment. - Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines, governing assigned unit activities. - Ability to analyze and determine the applicability of data, to draw conclusions, and make appropriate recommendations. - Ability to follow oral and written instructions. - Ability to assemble items of information in accordance with established procedures. - Ability to determine proper format and procedure for assembling items of information. - Ability to interact tactfully and professionally with others both in person and on the telephone. - Ability to establish rapport and maintain harmonious relationships with persons from varied ethnic, cultural, and/or economic backgrounds. - Ability to exercise sound judgment. - Ability to exercise discretion in handling confidential information. Preferred Qualifications: - Record of demonstrating strong customer service through a positive attitude of approachability, adaptability, problem solving and desire to support staff. - Demonstrate ability to multi-task. - Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff. - Team centered cooperative work philosophy, professional demeanor, and approach to work. - Given the population served, bilingual or multilingual fluency. DMH Mission Statement: The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. Pre-Hire Process: A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below: Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Educational substitutions will only be permitted for a maximum of two years of the required experience. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Official Title: Office Support Specialist I Primary Location: United States-Massachusetts-Northampton-1 Prince Street Job: Administrative Services Agency: Department of Mental Health Schedule: Full-time Shift: Day Number of Openings: 1 Salary: 56,730.70 - 79,982.50 Yearly