KPA

• As a member of the Risk Management team, the EHS Risk Management Consultant will play a crucial role in developing and maintaining strong relationships with clients to establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee trainings, and regulatory interaction. • The objective of an EHS Risk Management Consultant is to minimize risk to increase profitability for the client. • This position develops and maintains relationships with district clients, potential clients, dealer group management, and state dealer associations. • A professional, likable, persuasive, and customer service-oriented demeanor is essential for success.

• Complete the monthly close process for each of the 4 business units, with consolidated financial reporting by the 20th of each month using GAAP accounting principles and high accuracy. • Perform account reconciliations and troubleshoot issues. • Process recurring and non-recurring general ledger transactions covering revenue, expense and balance sheet accounts. • Provide and perform assigned account reconciliations across the financial statements. • Perform all cash reconciliations. • Participate in various projects that arise related to general ledger activity and reporting. • Participate in the monthly operating expense meeting and be prepared to answer questions on monthly reconciliation from the finance team. • Process all incoming vendor invoices accurately in a timely manner. • Provide backup and assistance to the Senior GL Accountants as needed.

• Reporting to the Director, Customer Success and Implementations. • Lead, coach, and develop a team of Customer Success Managers to deliver exceptional customer experiences and business outcomes. • Foster a high-performance culture built on accountability, collaboration, continuous learning, and customer focus. • Drive customer adoption, value realization, retention, and expansion through effective customer success strategies and execution. • Develop and continuously improve scalable and repeatable Customer Success processes, playbooks, and best practices. • Represent the voice of the customer and provide actionable feedback to internal stakeholders.

• Drive growth and deliver value-driven solutions to prospective clients as it relates to Novara’s sustainability and environmental software • Combine technical expertise, industry knowledge, and strategic thinking to support sales campaigns • Contribute to product enhancement • Arm the sales team with great content and identify new ways to use Novara products • Provide technical support throughout the sales process • Conduct discovery calls and product demonstrations for active deals • Educate clients on how Novara can fit into their safety and compliance ecosystem • Lead the RFP process and management of questions & responses

• Develop and maintain strong relationships with clients • Establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee trainings, and regulatory interaction • Minimize risk to increase profitability for the client • Organize a quarterly visit schedule to maximize travel efficiency • Prepare various compliance documentation as needed • Assist in developing, implementing, and monitoring accident prevention programs and policies • Communicate and implement environmental management compliance systems • Support the ongoing growth of the company by performing exceptional customer service and documenting referrals or sales leads per year • Promote productive relationships with dealer group management for KPA clients and State Dealer Association Management

• Become an expert in solving problems that our prospective clients face which can be solved with Novara’s technology • Foster an energetic, positive culture of high-performance, consistent motivation, effectiveness and results • Manage and build a new team of 6 Commercial Account Executives with a primary focus on new logo acquisition • Work with Sales Enablement and peer sales leaders to provide the team with ongoing training and coaching related to process, skills, best practices, systems, and career path • Engage with, train on, deploy, and utilize modern sales tools such as SFDC, 6Sense, LinkedIn Sales Navigator, Salesforce Engage, and Einstein Conversation Insights. • Report, track, and manage sales activities and results using Salesforce.com • Accurately forecast revenue growth by analyzing key metrics around the sales pipeline • Effectively execute a plan to cross-sell and up-sell new clients in the first 12 months using Novara’s suite of solutions • Manage the team to exceed quota and foster professional development to create advancement opportunities for team members • Maintain current knowledge of sales leadership processes and customer buying trends to increase pipeline growth • Research and understand current marketing campaigns to help the sales team execute against all objectives

• Lead infrastructure modernization - own the transition from hybrid on-premises and Azure to a fully cloud-native, domain-free environment; manage Azure and AWS workloads outside of DevOps scope; drive identity and platform consolidation as the company evolves • Own identity governance end to end - Entra ID, Active Directory, hybrid identity, Azure AD Connect, conditional access, and access lifecycle • Own the full Microsoft 365 tenant including Exchange Online, SharePoint, Teams, and licensing; administer Intune and Autopilot for endpoint lifecycle management across Windows, macOS, iOS, and Android. • Own the traditional systems administration layer that underpins the business - Windows Server, Hyper-V, DNS, DHCP, Group Policy, patching, firmware, and backup administration • Build and own automation that makes the business more agile - PowerShell, API integrations, and AI-assisted development to reduce manual work and accelerate delivery • Own network infrastructure across all office locations - Cisco Meraki switching, wireless, VLANs, DHCP, ISP management, and VPN connectivity; maintain PRTG monitoring and respond proactively to infrastructure health issues; keep firmware current across all network hardware • Evaluate, recommend, and lead the migration to a modern cloud telephony platform; own the current phone system through the transition including user provisioning, call routing, and licensing • Partner with the DevOps, helpdesk and security team on complex escalations, identify root causes rather than symptoms, and build solutions that prevent repeat issues

• Develop and maintain strong relationships with clients • Establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee trainings, and regulatory interaction • Minimize risk to increase profitability for the client • Organize a quarterly visit schedule to maximize travel efficiency based on local and distant client groupings and service frequency • Assist with and/or prepare various compliance documentation as needed • Assist in developing, implementing, and monitoring accident prevention programs, policies, and procedures • Help communicate and implement environmental management compliance systems • Support the ongoing growth of the company by performing exceptional customer service

• Serve as the first point of contact for customer inquiries via ticketing system, chat, email, and phone, ensuring prompt, professional, and customer-focused responses across all channels. • Answer and manage inbound support phone calls, providing real-time troubleshooting, clear communication, and a high-quality customer experience while documenting interactions accurately. • Troubleshoot and resolve basic to moderately complex technical issues, following established processes and documentation. • Accurately document all customer interactions, troubleshooting steps, and resolutions in the ticketing system. • Identify when issues require escalation and effectively transition cases to Tier 2 with complete context and documentation. • Guide customers through solutions with clear, step-by-step instructions, ensuring a positive and customer-centric experience. • Maintain strong product knowledge and stay current on updates, features, and known issues. • Collaborate with internal teams to ensure alignment and timely resolution of customer concerns. • Contribute to knowledge base articles and internal documentation to improve team efficiency and customer self-service. • Support team performance during high-volume periods while maintaining service level expectations. • Follow support processes and identify opportunities for improvement, raising suggestions to leadership.

• The Customer Marketing Manager owns the strategy and execution of programs that drive pipeline and product adoption, expand customer lifetime value, and build a vibrant community of advocates who fuel Novara's growth. • Roughly 60-70% of this role is focused on customer marketing — lifecycle communications, expansion campaigns, referral programs, and cross-functional alignment with Customer Success, Product, and Sales. • The remaining 30-40% is dedicated to customer advocacy, including management of the customer community platform, community content and activities, and customer references.