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Director, Collections and Student Loan Repayment
Location
Alabama + 31 moreAll locations: Alabama | Arizona | Florida | Hawaii | Idaho | Iowa | Kansas | Kentucky | Louisiana | Maine | Nebraska | New Hampshire | New Mexico | North Carolina | North Dakota | Ohio | Oklahoma | Maryland | Massachusetts | Michigan | Mississippi | Missouri | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | West Virginia | Wisconsin | Wyoming
Posted
3 days ago
Salary
$70.7K - $113.2K / year
Seniority
Entry Level
Job Description
Director, Collections and Student Loan Repayment
SNHU Careers
• Lead, hire, onboard, and develop collections, financial wellness, and repayment staff, ensuring effective training in systems, compliance, and student-centered service • Set and monitor individual and team performance goals (e.g., recovery rates, call quality, contact volume) while fostering a positive, inclusive, and results-driven culture • Oversee daily collections operations, including account prioritization, payment plans, settlements, escalations, and continuous refinement of strategies to maximize recovery • Leverage systems, tools, and reporting to track portfolio performance, identify trends, and improve efficiency and outcomes • Ensure full compliance with university policies, FERPA, and regulations through SOPs, quality reviews, and collaboration with Compliance and Legal teams • Manage external vendors and collection agencies, including placement strategy, performance monitoring, and transfer of aged accounts • Partner cross-functionally to resolve complex account issues, reduce barriers to payment, and support students, serving as an escalation point for sensitive situations • Analyze data and reporting to identify root causes of delinquency and drive process improvements across billing, outreach, and repayment • Present insights to leadership, lead cross-functional initiatives, represent collections in committees, and support broader SFS priorities • Perform other related duties as assigned by the AVP, SFS.
Job Requirements
- 5 years of progressive experience in collections, accounts receivable, or related financial operations
- 2 years in a supervisory or management in a metric-driven environment
- Bachelor's degree or equivalent experience in lieu of
- Experience managing external collection agencies or vendors
- Strong communication skills, with the ability to handle escalated issues and sensitive financial conversations professionally and empathetically
- Demonstrated negotiation, conflict resolution, and problem-solving skills
- Strong analytical skills with the ability to build aging reports, performance metrics, and operational data in collaboration with the Data and Analytics team
- Ability to balance institutional financial objectives with student-centered service
- Highly organized with the ability to manage multiple priorities and deadlines in a fast-paced environment
- Proficiency with student information systems (e.g. Banner), collections/AR platforms, and telephony systems (e.g. Five9)
- Demonstrated commitment to confidentiality and compliance with FERPA and applicable regulations.
Benefits
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources
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