SNHU Careers logo
SNHU Careers

At SNHU, we do life-changing work — and not just for our students. Find out how your life can change, too.

Director, Collections and Student Loan Repayment

CollectionsCollectionsFull TimeRemoteEntry LevelTeam 10,001+Since 1932H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 31 moreAll locations: Alabama | Arizona | Florida | Hawaii | Idaho | Iowa | Kansas | Kentucky | Louisiana | Maine | Nebraska | New Hampshire | New Mexico | North Carolina | North Dakota | Ohio | Oklahoma | Maryland | Massachusetts | Michigan | Mississippi | Missouri | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | West Virginia | Wisconsin | Wyoming

Posted

3 days ago

Salary

$70.7K - $113.2K / year

Seniority

Entry Level

Bachelor Degree5 yrs expEnglish

Job Description

Director, Collections and Student Loan Repayment

SNHU Careers

• Lead, hire, onboard, and develop collections, financial wellness, and repayment staff, ensuring effective training in systems, compliance, and student-centered service • Set and monitor individual and team performance goals (e.g., recovery rates, call quality, contact volume) while fostering a positive, inclusive, and results-driven culture • Oversee daily collections operations, including account prioritization, payment plans, settlements, escalations, and continuous refinement of strategies to maximize recovery • Leverage systems, tools, and reporting to track portfolio performance, identify trends, and improve efficiency and outcomes • Ensure full compliance with university policies, FERPA, and regulations through SOPs, quality reviews, and collaboration with Compliance and Legal teams • Manage external vendors and collection agencies, including placement strategy, performance monitoring, and transfer of aged accounts • Partner cross-functionally to resolve complex account issues, reduce barriers to payment, and support students, serving as an escalation point for sensitive situations • Analyze data and reporting to identify root causes of delinquency and drive process improvements across billing, outreach, and repayment • Present insights to leadership, lead cross-functional initiatives, represent collections in committees, and support broader SFS priorities • Perform other related duties as assigned by the AVP, SFS.

Job Requirements

  • 5 years of progressive experience in collections, accounts receivable, or related financial operations
  • 2 years in a supervisory or management in a metric-driven environment
  • Bachelor's degree or equivalent experience in lieu of
  • Experience managing external collection agencies or vendors
  • Strong communication skills, with the ability to handle escalated issues and sensitive financial conversations professionally and empathetically
  • Demonstrated negotiation, conflict resolution, and problem-solving skills
  • Strong analytical skills with the ability to build aging reports, performance metrics, and operational data in collaboration with the Data and Analytics team
  • Ability to balance institutional financial objectives with student-centered service
  • Highly organized with the ability to manage multiple priorities and deadlines in a fast-paced environment
  • Proficiency with student information systems (e.g. Banner), collections/AR platforms, and telephony systems (e.g. Five9)
  • Demonstrated commitment to confidentiality and compliance with FERPA and applicable regulations.

Benefits

  • High-quality, low-deductible medical insurance
  • Low to no-cost dental and vision plans
  • 5 weeks of paid time off (plus almost a dozen paid holidays)
  • Employer-funded retirement
  • Free tuition program
  • Parental leave
  • Mental health and wellbeing resources

Related Categories

Related Job Pages

More Collections Jobs

Full TimeRemoteTeam 10,001+H1B No Sponsor

• Assist in managing day-to-day collections operations for firm partners • Establish and maintain a system of monitoring and encouraging cash receipts • Responsible for monitoring and collection of outstanding invoices • Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves • Work closely with senior management and report on daily activities

Illinois
$17 - $28 / hour

Collections Supervisor

UnitedHealth Group

UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of

Collections3 days ago

Lead and supervise a team of Medical Collections Representatives, ensuring task completion and performance goals are met while participating in recruitment, training, and providing regular coaching and feedback for continuous improvement.

Massachusetts
Twilio logo

Credit & Collections Analyst, Level 1

Twilio

Build the future of communications.

Collections3 days ago
Full TimeRemoteTeam 5,001-10,000H1B Sponsor

• Own a Portfolio of accounts • Monitor customer facing emails alias and ensure queries are replied within required SLA’s • Achieve monthly cash targets whilst ensuring effective customer satisfaction • Ensure debt is below 3% each month • Identify key areas for change or improvement • Maintain transparency and honesty in your approach • Provide excellent service to our Customers • Collaborate with internal and external stakeholders • Provide ongoing reports for collections status

India
Summit 7 Systems logo

Collections Specialist

Summit 7 Systems

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits.

Collections4 days ago
Full TimeRemoteTeam 201-500

Role Description - Proactively manage and execute all Summit 7 customer collections efforts - Work with customers to resolve questions and provide information upon request - Track all collections statuses & provide reporting to management on a regular & recurring basis - Reduce / minimize proportion of overall receivables that are past due - Reduce DSO Duties and Responsibilities - Proactively work collections via regular statement distribution and customer inquiries - Customer account reconciliations - Assist with accounting corrections re: customer payment applications - Facilitate and ensure adequate closure of customer account issues - Lead recurring collections calls with management - Other duties as assigned Qualifications - Minimum 3-5 years of dedicated B2B collections experience - Proven track record managing collections as the primary function - Ability to work effectively in a fully remote environment - Excellent communication and customer engagement skills - High attention to detail - Strong organizational and analytical skills - Proficient with Microsoft Office Suite software - Bachelor's Degree in Accounting or related field preferred - Microsoft Dynamics 365 experience preferred Requirements - This position may involve access to information subject to U.S. export control laws - Qualified applicants will be considered regardless of national origin or immigration status - Any offer of employment will be contingent upon the candidate's eligibility for an export license Benefits - Excellent health benefits from BCBS - Ameritas dental coverage - VSP vision benefits - 401k with company matching - 10 days' vacation, 7 days sick time - Bonuses and salary increase potential via our certifications plan Work Conditions - Work is typically performed in an office environment - Must be able to remain in a stationary position for extended periods of time - Occasionally operates a computer and other office productivity machinery - Must be able to lift up to 25 pounds at a time - Frequently communicates with employees and clients Company Description Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

United States
$60K - $80K / year