Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The RoleVeeva OpenData is global reference data of healthcare professionals and healthcare organizations. It contains addresses, emails, specialties, demographics, compliance data (license information and industry identifiers) and affiliations. It is available in 100+ countries today and 125 countries by end of 2025. As our lead, you will guide and develop a remote team of researchers who identify various data related to OpenData while following compliance and quality standards. You will design data production processes and drive process and technology improvements. You are fully responsible for your team's performance (efficiency and quality). To thrive in your role, you are highly motivated to lead and have a “can do” attitude. You are results-oriented, analytical, methodical, and socially skilled. You communicate effectively with managers, analysts, and researchers. We care about a great cultural fit. You should enjoy working remotely and at speed in multi-cultural teams. If you are excited about leadership, operations and working for a fast-growing tech company, we are the optimal fit. Overall, this is an exciting opportunity for someone with strong leadership and operational skills to make a significant impact in the life sciences industry. What You'll Do - Lead a team with a headcount of 50+ - Implement impactful quality and efficiency projects - Build a dynamic, proactive, and high-performing team - Own your team’s KPIs and its performance - Collaborate with the engineering teams on process automation - Escalate all risks and incidents early and unambiguously Requirements - 3+ years of extensive people leadership experience - Proven knowledge of business process design, management, and optimization - 3+ years of working experience - Comfortable working remotely in an international environment Nice to Have - Connection with life sciences (education or professional experience) Perks & Benefits - Opportunity to work in a diverse and international workspace - Life insurance - Charity bonus - Fitness reimbursement Compensation - Total compensation: 25,000 - 38,000 EUR - The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus. #RemotePortugal#LI-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

• Monitorar filas de chamados (incidentes e requisições), garantindo o tratamento dentro dos SLAs estabelecidos. • Identificar, classificar e priorizar chamados críticos (P1 a P4), considerando impacto e urgência. • Realizar acompanhamento ativo (follow-up) junto às equipes técnicas e áreas de negócio. • Garantir a evolução dos chamados, evitando estagnação e desvios operacionais. • Registrar interações, atualizações e evidências de forma clara e estruturada nas ferramentas de gestão. • Apoiar a análise do backlog, acompanhando volume, aging e criticidade dos chamados. • Identificar e sinalizar proativamente riscos de violação de SLA. • Contribuir para a identificação de oportunidades de melhoria nos processos de atendimento. • Apoiar a padronização das rotinas operacionais e disseminação de boas práticas. • Participar de reuniões e rituais operacionais, como dailies, checkpoints e reviews.

• Oversee Connected Care Center (C3) operations for centralized call handling, referral management, scheduling, patient registration, financial clearance, and will assist the Director with aspects of template management. • Assists the Director with determining operational strategies for template design and capacity planning. • Responsible for continuous improvement to processes, developing and documenting efficient workflow plans. • Ensure that all patient and provider complaints are resolved in real-time with favorable solutions. • The Operations Manager must have excellent people management skills, the ability to report on productivity, and an analytical mindset to monitor performance indicators. • Coaches and develops staff to improve quality, performance, and productivity. • Articulates work and performance expectations. • Adheres to OHSU policy regarding coaching, counseling, and progressive disciplinary actions. • Uses creative and innovative methods to motivate staff and to create a succession planning. • Collaborates with others in the development of schedules to optimize clinical time and patient experience. • Develops targets and tracks staff daily performance and productivity. • Creates stretch goals to improve service levels and optimize productivity. • Monitors and maintains work volume statistics. • Develops a process for escalated issues. • Answers questions and recommends corrective services to address complaints. • Aligns with organizational access objectives in support of multi-channels of scheduling. • Accomplishes organizational goals by accepting ownership for new and different requests with complete understanding and clarity to execute against plans. • Supervise and ensure quality customer service to both external customers (patients, patient families, referring providers, insurance carriers, etc.) and internal customers (OHSU healthcare providers and staff).

• Enhance and execute monthly data load process and month-end reconciliation activities • Lead, support, and assist with the comprehensive process to identify, measure, monitor, and control interest rate risk • Help build and implement processes in ALM framework to support centralized forecasting, interest rate risk, funds transfer pricing, and capital and liquidity planning • Lead and assist in maintaining clear ALM data inventory for core feeds • Lead and assist in defining and monitoring data quality rules • Execute work for the Finance data roadmap for centralized ALM data architecture • Lead and assist and support the development, implementation, testing and documentation of data processes • Lead and assist in accurate ALM decisions and risk reporting • Partner with multiple developers and stakeholders to understand modeling data requirements • Perform data and process validation during testing and production phases of projects • Oversee the development and maintenance of comprehensive control policies and procedures • Maintain an awareness of current market and economic conditions