• Monitorar filas de chamados (incidentes e requisições), garantindo o tratamento dentro dos SLAs estabelecidos. • Identificar, classificar e priorizar chamados críticos (P1 a P4), considerando impacto e urgência. • Realizar acompanhamento ativo (follow-up) junto às equipes técnicas e áreas de negócio. • Garantir a evolução dos chamados, evitando estagnação e desvios operacionais. • Registrar interações, atualizações e evidências de forma clara e estruturada nas ferramentas de gestão. • Apoiar a análise do backlog, acompanhando volume, aging e criticidade dos chamados. • Identificar e sinalizar proativamente riscos de violação de SLA. • Contribuir para a identificação de oportunidades de melhoria nos processos de atendimento. • Apoiar a padronização das rotinas operacionais e disseminação de boas práticas. • Participar de reuniões e rituais operacionais, como dailies, checkpoints e reviews.

• Oversee Connected Care Center (C3) operations for centralized call handling, referral management, scheduling, patient registration, financial clearance, and will assist the Director with aspects of template management. • Assists the Director with determining operational strategies for template design and capacity planning. • Responsible for continuous improvement to processes, developing and documenting efficient workflow plans. • Ensure that all patient and provider complaints are resolved in real-time with favorable solutions. • The Operations Manager must have excellent people management skills, the ability to report on productivity, and an analytical mindset to monitor performance indicators. • Coaches and develops staff to improve quality, performance, and productivity. • Articulates work and performance expectations. • Adheres to OHSU policy regarding coaching, counseling, and progressive disciplinary actions. • Uses creative and innovative methods to motivate staff and to create a succession planning. • Collaborates with others in the development of schedules to optimize clinical time and patient experience. • Develops targets and tracks staff daily performance and productivity. • Creates stretch goals to improve service levels and optimize productivity. • Monitors and maintains work volume statistics. • Develops a process for escalated issues. • Answers questions and recommends corrective services to address complaints. • Aligns with organizational access objectives in support of multi-channels of scheduling. • Accomplishes organizational goals by accepting ownership for new and different requests with complete understanding and clarity to execute against plans. • Supervise and ensure quality customer service to both external customers (patients, patient families, referring providers, insurance carriers, etc.) and internal customers (OHSU healthcare providers and staff).

• Enhance and execute monthly data load process and month-end reconciliation activities • Lead, support, and assist with the comprehensive process to identify, measure, monitor, and control interest rate risk • Help build and implement processes in ALM framework to support centralized forecasting, interest rate risk, funds transfer pricing, and capital and liquidity planning • Lead and assist in maintaining clear ALM data inventory for core feeds • Lead and assist in defining and monitoring data quality rules • Execute work for the Finance data roadmap for centralized ALM data architecture • Lead and assist and support the development, implementation, testing and documentation of data processes • Lead and assist in accurate ALM decisions and risk reporting • Partner with multiple developers and stakeholders to understand modeling data requirements • Perform data and process validation during testing and production phases of projects • Oversee the development and maintenance of comprehensive control policies and procedures • Maintain an awareness of current market and economic conditions

Role Description To complement our team, we are looking for a customer- and team-oriented individual for our Industrial X-Ray Systems division as a Regional Sales Manager, Industrial X-ray (Semiconductor sector). This role may be remote-based, but has a preference for proximity to major US semiconductor regions. We are seeking an experienced sales professional to drive growth for industrial X-ray / CT capital equipment in the semiconductor market. This role focuses on: - Semiconductor fabrication - Wafer, chips, glass panel, and device inspection applications - Metrology, process control, and quality assurance The ideal candidate brings an established network within the U.S. semiconductor industry (up to C-Level), a strong understanding of fab environments, processes, and experience selling technical capital equipment to customers such as: - Foundries - IDMs - OSATs - R&D centers - Universities - Fabless semiconductor companies What you will do: - Drive sales of industrial X-ray / CT inspection and metrology equipment to semiconductor customers. - Develop and manage relationships with key decision-makers at semiconductor fabs and related accounts. - Apply knowledge of semiconductor manufacturing, wafer inspection, chip inspection, metrology, and process control to position technical solutions effectively. - Translate complex technical advantages into clear business value for customers. - Develop regional sales strategies, pricing approaches, forecasts, and account plans. - Lead contract, pricing, and quotation discussions for capital equipment sales. - Monitor semiconductor market trends, customer investment cycles, and competitive activity. - Maintain accurate CRM records, sales forecasts, visit reports, and pipeline updates. - Represent the company at industry events, trade fairs, and customer meetings. - Provide product and application support in collaboration with technical teams. Qualifications - Proven sales experience in the semiconductor industry, preferably with capital equipment, inspection systems, metrology tools, industrial X-ray, or CT technology. - Strong understanding of semiconductor fabrication, wafer processing, chip/device inspection, quality control, and metrology applications. - Established contacts within the U.S. semiconductor fab, foundry, IDM, OSAT, or related customer base. - Ability to sell complex technical solutions and communicate value to engineering, quality, operations, and executive stakeholders. - Experience with contract negotiations, pricing, quotations, CRM tools, and sales forecasting. - Professional-level communication, presentation, negotiation, and relationship-building skills. - Degree in engineering, business, marketing, or a related field preferred. - Willingness to travel up to 40%. Requirements - Compensation for this sales role is comprised of base salary and Sales Incentive Compensation ("commission"). - The base salary for this role is approximately $160,000 to $180,000 annually, plus a sales incentive plan. Benefits - Work on innovative solutions for global technical challenges. - Benefit from flexible working options. - Take part in Comet’s success through profit sharing. - Work with international colleagues and grow as a team. - Enjoy our diverse educational and career opportunities. - Enjoy a competitive compensation package with comprehensive benefits including medical, dental, and vision care, tuition reimbursement, a 401(k) plan, and a generous paid-time-off package.