Role Description Serve as the Finance Manager and responsible for all functions related to accounting and finance on a portfolio of programs. This position has a matrix reporting structure that will direct report to the Senior Finance Portfolio Manager. The position is responsible for maintaining a complex integrated system of financial services that contribute to cost effective management control over operations. Supervises the overall financial services and accounting tasks associated to provide accurate, timely, and reliable services and reports. Services include accounting, budgeting, forecasting, workload/cost analysis, and active participation in the overall planning, managerial financial analysis, and reporting. - Responsible for the overall financial areas of the program including general accounting, financial reporting, budgeting, forecasting, project management, cash flow management, and pricing. - Directly responsible for completing all financial reporting activities for the program thoroughly and timely, ensuring compliance with appropriate financial standards and company requirements. - Develops and implements strategic business plans and forecasts; monitors actual vs. budget/forecast ensuring financial statements provide a realistic view of financial position. - Review financial procedures and practices to ensure compliance with GAAP, FAR, CAS, and Sarbanes-Oxley requirements. - Interfaces with internal and external auditors. - Other financial-related duties including: - Consulting with senior management and functional managers regarding financial-related activities. - Developing and implementing financial controls. - Conducting financial reviews of program areas. - Preparing and analyzing various financial reports. - Developing and monitoring performance metrics for financial management. - Other duties as required. Qualifications - Bachelor’s Degree in accounting or finance; MBA and/or CPA certificate is strongly preferred. One year related experience may be substituted for one year education, if degree is required. - Seven (7) years' of experience in all areas of accounting and finance. - Previous management experience is preferred. - Experience in operations is preferred. - Previous experience working on a DoD or BOS contracts or in support of a federal contract is required. - US citizenship required. Requirements - Manages a finance staff and overall budget responsibility. - Expert-level knowledge of automated financial systems and Excel. - Ability to provide internal training and work flow delegation within the department. - Demonstrated abilities to lead projects and to build successful financial programs within an organization. - Superior knowledge of Advanced Accounting Principles and confidence to provide expert advice to Program leadership. - Proficient in the use of computers and software programs such as Word, Outlook, PowerPoint, and Excel. - Company issued computer, printer, copy machine and other general office equipment. Benefits - Healthcare coverage - Life insurance, AD&D, and disability benefits - Retirement plan - Wellness programs - Paid time off, including holidays - Learning and Development resources - Employee assistance resources

• Manage the full sales cycle across your account base — from prospecting and discovery through pricing, negotiation, and close. • Guide customers efficiently through the sales process, ensuring all expectations are properly set and understood. • Negotiate pricing, contract terms and commercial agreements. • Drive revenue growth across ShipBob’s expansion opportunity types, including eCommerce channel expansions, global and cross-border fulfillment, product expansions, and net new account acquisition within existing account families. • Build and maintain strong merchant relationships that create the trust and context needed to identify and advance revenue opportunities over time. • Partner closely with Merchant Success Managers and cross-functional teams to surface opportunities, align on account context, and keep deals moving. • Ensure a seamless handoff to the post-sales team to set customers up for long-term success. • Other duties/responsibilities as necessary.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The RoleVeeva OpenData is global reference data of healthcare professionals and healthcare organizations. It contains addresses, emails, specialties, demographics, compliance data (license information and industry identifiers) and affiliations. It is available in 100+ countries today and 125 countries by end of 2025. As our lead, you will guide and develop a remote team of researchers who identify various data related to OpenData while following compliance and quality standards. You will design data production processes and drive process and technology improvements. You are fully responsible for your team's performance (efficiency and quality). To thrive in your role, you are highly motivated to lead and have a “can do” attitude. You are results-oriented, analytical, methodical, and socially skilled. You communicate effectively with managers, analysts, and researchers. We care about a great cultural fit. You should enjoy working remotely and at speed in multi-cultural teams. If you are excited about leadership, operations and working for a fast-growing tech company, we are the optimal fit. Overall, this is an exciting opportunity for someone with strong leadership and operational skills to make a significant impact in the life sciences industry. What You'll Do - Lead a team with a headcount of 50+ - Implement impactful quality and efficiency projects - Build a dynamic, proactive, and high-performing team - Own your team’s KPIs and its performance - Collaborate with the engineering teams on process automation - Escalate all risks and incidents early and unambiguously Requirements - 3+ years of extensive people leadership experience - Proven knowledge of business process design, management, and optimization - 3+ years of working experience - Comfortable working remotely in an international environment Nice to Have - Connection with life sciences (education or professional experience) Perks & Benefits - Opportunity to work in a diverse and international workspace - Life insurance - Charity bonus - Fitness reimbursement Compensation - Total compensation: 25,000 - 38,000 EUR - The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus. #RemotePortugal#LI-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

• Monitorar filas de chamados (incidentes e requisições), garantindo o tratamento dentro dos SLAs estabelecidos. • Identificar, classificar e priorizar chamados críticos (P1 a P4), considerando impacto e urgência. • Realizar acompanhamento ativo (follow-up) junto às equipes técnicas e áreas de negócio. • Garantir a evolução dos chamados, evitando estagnação e desvios operacionais. • Registrar interações, atualizações e evidências de forma clara e estruturada nas ferramentas de gestão. • Apoiar a análise do backlog, acompanhando volume, aging e criticidade dos chamados. • Identificar e sinalizar proativamente riscos de violação de SLA. • Contribuir para a identificação de oportunidades de melhoria nos processos de atendimento. • Apoiar a padronização das rotinas operacionais e disseminação de boas práticas. • Participar de reuniões e rituais operacionais, como dailies, checkpoints e reviews.