Remote Recruitment operates as a full-service employment agency providing recruitment/staffing for UK based companies
Operations – Customer Success Coordinator
Location
South Africa
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Operations – Customer Success Coordinator
Remote Recruitment
• Manage multiple company inboxes and ensure timely responses to client and internal communications. • Coordinate calendars, meetings, appointments, and scheduling activities. • Maintain project workflows and task management systems using Infinity or similar project management platforms. • Monitor business processes and identify opportunities for improved efficiency. • Act as the central point of coordination across the business, ensuring tasks and projects remain on track. • Escalate priority matters to the founders when required. • Support new client onboarding and setup processes. • Assist customers with platform navigation and basic technical troubleshooting. • Respond to customer enquiries professionally and efficiently. • Ensure a positive customer experience throughout the client lifecycle. • Coordinate follow-up communications and onboarding activities through Go High Level. • Support outbound lead generation through email outreach and social media messaging. • Create and schedule engaging social media content to support brand awareness and credibility. • Assist with marketing campaigns using Go High Level. • Monitor campaign performance and maintain accurate records of outreach activities. • Help maintain consistency across marketing channels. • Track project progress and ensure deadlines are met. • Maintain transparency across ongoing initiatives and client activities. • Support implementation of new systems and processes as the business grows. • Assist with documentation, process creation, and operational improvements.
Job Requirements
- Minimum 3 years of experience in administration, customer service, operations, marketing coordination, or a similar multifaceted role.
- Strong organisational and time management skills.
- Experience managing multiple priorities in a fast-paced environment.
- Excellent written and verbal English communication skills.
- High level of initiative and problem-solving ability.
- Comfortable working independently with minimal supervision.
- Strong attention to detail and process orientation.
- Experience using CRM systems, project management tools, or workflow platforms.
- Experience with Go High Level or similar CRM/marketing automation platforms.
- Experience with Infinity, Trello, Asana, ClickUp, or similar project management tools.
- Previous startup or small business experience.
- Experience with customer onboarding and software support.
- Social media content creation experience.
- Basic understanding of email marketing and lead generation activities.
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