• Ensure largest customers increase safety, efficiency, and sustainability through strategic results • Lead strategic customer engagements and recommend workflow transformations • Orchestrate executive business reviews for complex partnerships • Influence internal roadmaps across departments to drive customer initiatives • Champion and embed Samsara’s cultural principles

• Deepen the mapping of the customer journey with a focus on acquisition • Create and automate relationship and new customer acquisition strategies across different channels (WhatsApp, Email, Push, and Web Push) • Continuously monitor area metrics and KPIs (being data-driven and passionate about data is essential!) • Optimize workflows and processes for CRM channels (Email and WhatsApp) • Create multichannel campaigns and initiatives focused on customer acquisition (push, web push, email, and WhatsApp), ensuring consistency with brand pillars and coordinating with other Marketing teams • Conduct A/B tests • Generate reports to ensure data optimization, identify opportunities for improvement, and provide business insights

• Own the full customer relationship for a portfolio of enterprise dairy accounts, serving as the primary point of contact and strategic advisor. • Build and execute engagement plans that strengthen long-term partnerships and drive measurable value for clients. • Monitor customer health across your book of business, identify risks early, and lead proactive interventions before issues escalate. • Manage the full renewal cycle, including upsell and cross-sell opportunities that align with each client's business goals. • Lead executive business reviews with C-suite stakeholders, aligning on outcomes, demonstrating ROI, and uncovering growth opportunities. • Drive product adoption across your accounts and guide clients through onboarding and enablement to accelerate time-to-value. • Serve as the voice of the customer internally, synthesizing feedback and influencing product roadmap priorities. • Collaborate cross-functionally with subject matter experts, product teams, and support to resolve escalations and architect the right solutions. • Maintain CRM data integrity and reporting accuracy to support visibility and strategic planning across the organization. • Contribute to cross-functional initiatives and special projects that advance the customer success team and the broader business.

• Examine sales, account management, and business retention metrics • Control strategic business plans for accounts and customer relationships • Support profitable growth and other business objectives • Perform and support plan changes and ID card facilitation • Conduct inbound phone calls and complete documentation requests • Oversee prior authorization and accessibility processes • Resolve claims issues and manage manual eligibility adds and terminations • Facilitate and participate in external-facing meetings