• Work claims denials, rejections, and billing exceptions end-to-end—researching root causes and driving resolution, not just routing tickets • Identify recurring patterns and proactively surface process improvements or automation opportunities • Leverage AI tools to eliminate repetitive manual tasks • Help build and refine internal SOPs and payer-specific playbooks • Monitor claims pipeline health and flag anomalies before they become revenue leakage • Coordinate with providers on missing documentation, credentialing gaps, or coding questions • Communicate with vendors to continuously improve our tools, and help to evolve their setup on an ongoing basis • Escalate complex payer issues and help execute special initiatives to improve our overall revenue operation

• Identify and facilitate process improvement projects, training/workshops to drive cultural change • Conduct root cause analysis to determine metrics, troubleshoot manufacturing/business and assembly issues • Carry out advanced data collection and analysis for process mapping • Design, install, and capital equipment as it relates to process improvement • Drive value stream mapping to define “As-Is Analysis” and the transition to Future State • Develop and conduct compliance assessments, program evaluations, and reviews to drive results

• In collaboration with IT and in close alignment with Air & Sea Products, define and maintain global standards for data integration with carriers and other external partners on behalf of Air & Sea. This includes semantic models and associated mappings as well as different integration patterns (e.g., asynchronous/message-based vs synchronous/API based, push vs pull). • In alignment with and on behalf of the Air & Sea Products, provide the logical mappings required for specific carrier integrations. • In alignment with and on behalf of the Air & Sea Products and in collaboration with IT and Master Data Management, define and manage the ongoing maintenance of internal mapping tables and related structures required to enrich incoming partner data for consumption by internal processes and systems. • Work with carriers to resolve data quality and performance issues (completeness, timeliness, correctness) for data exchanged via global interfaces; work with the global Operational Excellence organization to continuously improve quality and performance of data exchanged via global interfaces at a local level • Monitor and drive utilization of electronic data exchange with Air- and Sea-Carrier in the organization to enable productivity gains. • Participate in and contribute to Cross-functional Collaboration Teams as required

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX. • Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology. • Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution. • Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments. • Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage. • Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.