Vobi (YC W22)

• Ensure the best possible customer experience from onboarding through daily adoption, providing proactive guidance for optimal use of the platform • Conduct onboarding, follow-up routines, and maintain communication with our new customers • Assist the product team in the continuous improvement of the platform by collecting customer feedback and identifying ways to increase engagement and delivered value • Monitor KPIs and prevent churn across the customer portfolio • Identify more efficient ways to unblock customers' implementation journey, leveraging technology, automation, and AI to accelerate adoption and reduce implementation friction.

• Conduct consultative sales with inbound leads (customers who have already shown interest in the platform), thoroughly understanding each business's needs and guiding the process through to closing • Manage and monitor leads within the sales funnel, understanding needs and tracking performance • Conduct product demonstrations and follow up on proposals • Support the Marketing and Product teams by collecting feedback from prospective customers and identifying ways to increase conversion • Engage prospective customers through our support channels (WhatsApp, email, chat, etc.) and perform follow-ups to convert them • Work collaboratively with the team to achieve the company's sales and revenue targets.

• Act as the customer's point of contact via email, phone, or chat • Serve as the internal focal point for resolving customer-related challenges • Triage incoming tickets and carefully assess requests, determining whether to escalate to other teams and classifying urgency • Manage internal communication to minimize response time to the customer • Assist with operational procedures related to tool implementation for clients • Build relationships with customers through support, aiming to increase loyalty • Propose improvements to internal workflows and recommend actions that enhance customer satisfaction and loyalty based on support experience • Drive the evolution of support processes by leveraging AI

• Serve as the primary point of contact for customers via email, phone, or chat • Act as the internal focal point for resolving customer-related challenges • Triage incoming tickets and carefully analyze requests, determining whether to escalate to other teams and classifying urgency • Manage internal communication to minimize customer response times • Assist with operational procedures related to the implementation of the platform for clients • Build customer relationships through support, aiming to foster loyalty • Propose improvements to internal routines and suggest actions that increase customer satisfaction and loyalty based on support experience • Work to evolve support processes through the use of AI.

• Act as the customer's point of contact via email, phone, or chat • Serve as the internal focal point for resolving customer-related issues • Triage incoming tickets and carefully analyze requests, assessing whether they should be escalated to other teams and prioritizing by urgency • Manage internal communication to minimize customer response times • Assist with operational procedures related to the implementation of the tool for clients • Build relationships with customers through support, aiming to increase retention • Propose improvements to internal workflows and suggest actions that increase customer satisfaction and loyalty based on support experience • Work to improve support processes through the use of AI

• Manage and track leads through the sales funnel, understanding customer needs and monitoring performance • Conduct product demonstrations and follow up on proposals • Support the Marketing and Product teams by gathering feedback from prospective customers and identifying ways to improve conversion • Respond to potential customers through our support channels (WhatsApp, email, chat, etc.) and perform follow-ups to convert them • Work closely with the team to meet the company's sales and revenue targets

• Act as the point of contact for customers via email, phone, or chat; • Serve as the internal focal point for resolving customer-related challenges; • Triage incoming tickets and carefully analyze requests, assessing whether they need escalation to other teams and prioritizing urgency; • Manage internal communication to minimize response times to customers; • Assist with operational procedures related to implementing the platform for customers; • Build customer relationships through support activities, aiming to increase retention; • Propose improvements to internal processes and suggest actions that increase customer satisfaction and loyalty, based on support experience; • Work to evolve support processes through the use of AI.

• Administrar e acompanhar leads dentro do funil de vendas, entendendo as necessidades e fazendo o acompanhamento da performance; • Realizar demonstrações e acompanhamento das propostas; • Auxiliar o time de Marketing e Produto, colhendo feedbacks dos potenciais clientes e buscando alternativas para aumentar a conversão; • Atender potenciais clientes através dos nossos canais de atendimento (WhatsApp, e-mail, chat, entre outros) e fazer follow-ups para convertê-los; • Trabalhar em conjunto com o time para alcançar as metas de vendas e faturamento da empresa.

• Ensure the best experience for customers, from onboarding through daily adoption, providing proactive guidance for optimal platform use • Conduct onboarding, follow-up routines, and communication with our new customers • Assist the product team in continuously improving the platform by collecting customer feedback and seeking ways to increase engagement and delivered value • Monitor KPIs and prevent customer churn • Identify more efficient ways to unblock customers' implementation journeys, using technology, automation, and AI to accelerate adoption and reduce friction during implementation

• Ensure the best possible customer experience from onboarding through daily adoption, providing proactive guidance for optimal use of the platform; • Conduct onboarding, follow-up routines, and communications with new customers; • Support the product team in the platform's continuous improvement by collecting customer feedback and identifying opportunities to increase engagement and delivered value; • Monitor KPIs and prevent churn within the customer portfolio; • Continuously seek ways to optimize team processes and routines, using automation, AI, and no-code platforms to increase efficiency and scale customer support.