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More than 2750 attorneys serving clients in 48 locations in the U.S. Europe and the Middle East, Latin America, and Asia
Telecommunications Manager
Location
Florida + 1 moreAll locations: Florida | Texas
Posted
115 days ago
Salary
0
Seniority
Lead
Job Description
Telecommunications Manager
Greenberg Traurig, LLP
• Oversees all telecommunications services and systems for the firm • Manages the current Avaya telephony platform and strategic planning for future technology adoption • Leads a telecom team and manages vendor relationships • Ensures billing compliance and develops a multi-year roadmap to guide the firm through technology transitions • Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies (cloud PBX, UCaaS) • Develops and executes transition plans from legacy systems to modern platforms with minimal disruption to operations • Creates a multi-year telecommunications roadmap aligned with firm objectives • Directs and develops the telecommunications team to meet performance and availability commitments • Maintains up-to-date documentation of all systems, user guides, and training materials
Job Requirements
- Bachelor’s degree preferred
- 8+ years managing enterprise telephony systems, preferably in a law firm or professional services environment
- Expert-level knowledge of the Avaya telephony platform required
- Extensive experience with additional telephony platforms, including cloud-based and UCaaS solutions (e.g., Microsoft Teams, Zoom, SIP, RingCentral, Cisco)
- Proven track record of successful technology adoption and change management
- Experience with vendor management, contract negotiation, and telecommunications budgeting
- Avaya certifications (ACIS, ACSS, or equivalent), Microsoft Teams Voice/Telephony certifications, UCaaS or cloud telephony certifications preferred
Benefits
- competitive compensation
- excellent benefits package
- innovative and collaborative environment
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