Role Description The CARE Support Analyst provides operational support to CARE Consultants by managing Work Order and Notice of New Business processes, communicating customer program changes, and assisting with research and issue resolution. This role also supports the Business Analyst team and Sr. Capability Manager by conducting routine CARE system audits to maintain data integrity, identify errors, inconsistencies, or workflow gaps, and escalate issues as needed. This position is essential to reinforcing SOP adherence and supporting continuous improvement across CARE Consulting operations. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Promote operational efficiency across CARE systems through collaboration with CARE Consultants, the Business Analyst team, and internal partners. - Deliver timely, accurate CARE support by managing daily communications, resolving inquiries, handling escalations, maintaining records, and supporting complex customers. - Use clear, concise communication to strengthen collaboration, reduce misunderstandings, and improve outcomes. - Conduct routine CARE system audits to verify accuracy and adherence to internal operational guidelines. - Support continuous improvement initiatives that enhance quality, efficiency, and performance. - Participate in internal meetings with the Business Analyst team to support alignment, issue resolution, and process improvement. - Identify trends and contribute ideas to improve processes and strengthen operational outcomes. Qualifications - High School Diploma/GED - 5+ years of healthcare industry experience - Intermediate level of proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Teams - Ability to work independently, manage multiple priorities, and plan, organize, and complete work effectively Requirements - Knowledge of managed care, population health programs, and group health delivery systems - Demonstrated integrity, ethical behavior, and compliance with applicable laws, regulations, and UnitedHealth Group policies - Excellent verbal and written communication skills Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $29 - $52 per hour based on full-time employment Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. - UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. - UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues • Maintain and improve OXIO's network and provide technical support • Keep performance of telecom network at optimum levels by ensuring network/application problems are detected and corrected • Troubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces • Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures • Technical support to NOC engineers to analyze and solve issues • Develop training material related to signalling / troubleshooting / best practices

• Support smart building and automation projects through technical coordination. • Review project requirements and support technical submissions. • Coordinate with suppliers and internal teams. • Assist with system integration activities. • Provide technical support for automation-related systems.

• Fungerà da punto di raccordo tra stakeholder di business e team tecnici. • Attività di raccolta e analisi dei requisiti. • Supporto alla definizione delle funzionalità. • Gestione del ciclo di vita delle user story e coordinamento delle attività di test. • Contribuirà all’analisi dei dati, alla validazione delle soluzioni implementate e al rilascio incrementale delle funzionalità, operando in un contesto Agile orientato alla qualità e alla delivery continua.