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OXIO

The top Telecom-as-a-Service Platform in the world

Mobile Telecom Support Engineer

Support EngineerSupport EngineerFull TimeRemoteLeadTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

0

Seniority

Lead

Professional Certificate10 yrs expEnglishElasticSearchGrafanaLinuxPrometheusPythonTCP/IP

Job Description

Mobile Telecom Support Engineer

OXIO

• Monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues • Maintain and improve OXIO's network and provide technical support • Keep performance of telecom network at optimum levels by ensuring network/application problems are detected and corrected • Troubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces • Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures • Technical support to NOC engineers to analyze and solve issues • Develop training material related to signalling / troubleshooting / best practices

Job Requirements

  • 10+ years experience working in a telecom environment doing L3 support or similar roles
  • Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks
  • Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.
  • Analysis of signalling traces using Wireshark
  • SS7 signalling network troubleshooting
  • Proficiency with Grafana, Prometheus, ElasticSearch
  • Basic Python / Linux / Bash knowledge
  • Ability to work on a 24/7 on-call rotating roster
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Proficient English written and spoken

Benefits

  • OXIO is committed to fostering a diverse, equitable, and inclusive workplace
  • We believe that diversity in all its forms drives innovation and creativity

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