• Provide high‑quality technical support in English to Climate Control colleagues. • Maintain close collaboration with R&D teams: gather technical information, give feedback, share field insights, and contribute to continuous product development. • Actively contribute to developing the ESC support function—knowledge sharing, process optimization, and new service ideas. • Proactively manage a dedicated customer group, ensuring timely and accurate task delivery. • Work independently and communicate directly with IMI internal and external customers. • Explain and justify technical solutions and recommendations. • Interpret technical requests in English and gather all required data to complete tasks. • Provide written technical summaries and customer‑ready documentation in English. • Create “FAQ‑style” technical articles for recurring issues in your product area. • Support product development by preparing recommendations for new products, tools, or software. • Review and validate IMI technical documentation (catalogues, manuals, instructions). • Support design engineers by reviewing HVAC/automation system plans and proposing alternative technical solutions. • Create calculations, data lists, and Excel‑based documentation. • Prepare drawings or technical sketches about product application in design-phase projects. • Monitor industry trends and evaluate applicability to IMI’s future offerings. • Deliver internal trainings and hands-on sessions. • Support remote investigation of faulty products and provide repair recommendations. • Participate in commissioning, troubleshooting, or repair activities for IMI products in Hungary and surrounding countries.

Title: Decision Support Analyst Location: Los Angeles, CA, USA Job Description: Onsite or Remote Flexible Hybrid Work Schedule Monday - Friday, 8:00 AM - 5:00 PM Salary Range: $95400 - 208300 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 29493 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility Take on a high-visibility role in a world-class health organization. Help ensure the consistent delivery of the highest quality of care within California’s #1 hospital. Take your professional expertise to the next level. UCan do all this and more at UCLA Health. As a financial advisor and subject matter expert, you will analyze complex problems using patient-level financial and clinical data to support strategic hospital decision-making. Role will involve defining and executing a wide variety of analytical projects, anticipate client needs, establish project scope, identify data sources, translate data into polished deliverables, formulate business strategies, and present recommendations to executives. This position requires you to maintain a high degree of knowledge in healthcare, finance, and operations, including staying current on evolving industry trends. You will: - Interface with executive and physician leadership - Collaborate with professional and technical teams to pinpoint issues, achieve objectives and improve performance. - Audit multiple systems and data for reasonableness and investigate variances - Benchmark business operations relative to established best practices and internal business objectives - Apply innovative problem-solving in a dynamic and complex environment Salary Range: $95,400 to $208,300 annually Job Qualifications Press space or enter keys to toggle section visibility We’re seeking a self-motivated, creative, goal-driven professional with: - Related bachelor’s degree required - MBA or MPH preferred - Five or more years of experience in hospital, insurance, or related healthcare finance preferred - Proficiency in Microsoft Excel, PowerPoint and Tableau highly desired - Knowledge of hospital decision support and EMR systems, EPSi / Strata and Epic preferred - Understanding of healthcare coding systems (ICD-10-CM/PCS, UB-04, HCPCS, MS DRG, CPT, etc.) - Familiarity with Commercial, Medicare, and Medicaid reimbursement - Ability to write SQL and other coding languages a plus - Excellent communication, interpersonal, collaboration, and problem-solving skills - Ability to work autonomously - Ability to translate clinical needs into financial terms and explain results to a non-financial audience - Ability to anticipate and respond to rapid changes and industry shifts - Strong commitment to high-quality deliverables, professional collaboration, and skill development UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. Through the efforts of our outstanding people, we have become Los Angeles’ trusted provider of exceptional, compassionate patient care. If you’re looking to experience greater challenge and fulfillment in your career, UCan at UCLA Health. As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.

• Fornecer suporte técnico a funcionários ou clientes, ajudando a solucionar problemas de hardware e software, esclarecer dúvidas e prestar assistência na configuração de dispositivos e sistemas; • Atender os chamados de solicitações relacionadas a microinformática; • Garantir que os prazos de atendimentos aos clientes sejam cumpridos; • Realizar a manutenção preventiva e corretiva de equipamentos de informática, como computadores, impressoras, scanners e outros dispositivos; • Instalar, configurar e atualizar software, sistemas operacionais e aplicativos em computadores e servidores; • Colaborar na implementação de medidas de segurança da informação, como antivírus, firewalls e políticas de acesso, para proteger sistemas e dados; • Auxiliar na recuperação de informações em caso de falhas no sistema; • Treinar funcionários ou usuários finais em relação ao uso adequado de sistemas e equipamentos de TI; • Acompanhar e manter um inventário de ativos de TI, incluindo hardware e software, para garantir o controle adequado dos recursos de TI.

Title: Customer Support Developer (Databases) Location: United States, Remote Job Description: Employment Type Full time Location Type Remote Department Technical Support Compensation - $99K – $115K • Offers Equity The actual base salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, location, and other relevant job-related considerations. OverviewApplication Airbyte is the open‑source standard for data movement. We've enabled data teams to move data from applications, APIs, unstructured sources and databases to data warehouses, lakes, and AI applications. With tens of thousands of connectors built and hundreds of thousands of companies adopting Airbyte, we've proven the economics of data integration at scale. And now Airbyte is building the frontier agentic data infrastructure, purpose-built for AI agents that need fast, accurate access to data across hundreds of sources. Our mission: make data available and actionable, everywhere. We've raised $181M from the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and we believe in product-led growth, where we build something awesome that all our users love. We’ve raised enough capital to explore boldly, but we still choose to move quickly, stay scrappy, and experiment constantly as we find the right paths in an AI-native landscape. The Role: Are you the kind of developer who gets a rush from cracking a gnarly replication bug, an issue with CDC implementation, or a query that hangs with no obvious reason? Do you thrive at the intersection of writing code and helping customers succeed? As a Customer Support Developer (Databases) at Airbyte, you'll combine hands-on development skills with deep technical empathy to support our growing cloud, embedded, and open-source integration platform. This isn't a traditional support role. You'll be writing Java and Kotlin, shipping contributions to our open-source database source and destination connectors, digging into query plans and transaction logs, and directly shaping how customers move mission-critical data between databases, warehouses, and lakes. You'll champion the customer voice alongside our engineering and product teams every day, getting your hands dirty in the code. What You’ll Do: Customer Support & Technical Troubleshooting - Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity. - Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster. - Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root-cause and drive real fixes. - Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings with enough technical detail for Engineering to act on immediately. - Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication. Database Connector Development - Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's database sources and destinations with confidence, from authentication and SSL/SSH setup to CDC, schema evolution, incremental cursors, and typed destination tables. - Validate database version compatibility across supported engines and releases, maintain testing environments, and reproduce customer-reported behavior on real database and warehouse instances. - Support customers writing to data warehouses (Snowflake, BigQuery, Redshift), data lakes and object storage (S3, GCS, Azure Blob, Databricks, Iceberg), and databases (Postgres, MySQL, MSSQL, ClickHouse), including schema evolution and typed-columns behavior. - Help customers running database sources (PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, and more) troubleshoot replication behavior, cursor selection, full-refresh vs. incremental vs. CDC trade-offs, and sync state recovery. - Contribute directly to Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK: fix bugs, improve error handling, harden schema-evolution and CDC paths, and submit pull requests to the Airbyte repository. - Review and test community contributions to database sources and destinations, helping external contributors land high-quality changes. - Stay sharp on Airbyte's connector catalog, new database and destination releases, and platform updates so your guidance is always accurate and timely. Cross-Functional Collaboration & Enablement - Be the voice of the customer within Airbyte, working closely with Engineering and Product to surface issues, advocate for feature requests, and ensure customer pain points actually influence the database reliability and performance roadmap. - Partner with Solutions Engineering and Sales Engineering to provide white-glove technical onboarding for enterprise customers, including CDC architecture reviews, destination schema modeling, and production readiness assessments. - Train and mentor Technical Support Engineers on database connector concepts, including JDBC fundamentals, CDC patterns, schema evolution, query optimization, destination typing and normalization, and the Airbyte protocol (spec, discover, check, read, write). - Partner with Sales and Customer Success for technical conversations, onboarding, and expansion efforts, bringing the kind of product depth that helps close and retain customers. Knowledge, Process Improvement, & AI - Create and maintain internal and external knowledge base articles, troubleshooting guides, and database connector documentation to support scalability. - Document research and troubleshooting processes,( including CDC debugging, destination schema reconciliation, and performance tuning runbooks), to aid faster ticket resolution and team knowledge sharing. - Identify AI-driven opportunities for automation and process improvements that reduce support load and improve the customer experience. - Embrace AI-assisted workflows and contribute to developing playbooks and skills that encode repeatable troubleshooting procedures, connector debugging patterns, and onboarding Runbooks, enabling the team to scale expertise through automation. - Spearhead initiatives to fill organizational or support gaps and take ownership of unique projects. What You’ll Need: - 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users. - Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks. - Proficiency in Java or Kotlin. You must be able to read, write, and debug JVM-based connector code. You'll be contributing to database sources and destinations, the Bulk CDK, and automation tooling. - Hands-on experience with relational databases, data warehouses, or data lakes, including concepts like CDC (Change Data Capture), schema evolution, and query optimization. - Experience with JDBC and common database drivers, and comfort debugging connection, authentication, SSL, and SSH tunnel issues. - Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including ELT/ETL workflows. - Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard. - High tolerance for ambiguity and a natural self-starter. Nice To Have: - Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar relational and non-relational systems. - Experience with data lakes and open table formats (Iceberg, Delta Lake), and cloud object storage (S3, GCS, Azure Blob). - Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors. - Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures. - Background supporting developer-facing or embedded/platform products in a B2B SaaS context. - Experience with CI/CD pipelines and GitHub-based open-source workflows. - Experience with AI-assisted development tools and building automated playbooks or Runbooks. Location: - Remote in U.S. timezones - Pacific, Mountain, Central If you find this role exciting, we encourage you to apply even if you think you don’t meet all of the requirements! Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.