• Work side by side with our Head of Customer Success and founders to help our customers adopt AI across their Sales organisations. • Support the team and quickly grow into owning your own customer relationships as you build expertise. • Help customers reach value fast, adopt the product deeply, and stay and grow with Weflow. • Get hands-on exposure to onboarding, enablement, renewals, and expansion. • Advise Sales, RevOps, and Revenue Leadership teams along the way. • Develop into a Weflow product expert, learning how Salesforce implementation and AI capabilities connect to customer revenue goals. • Build relationships with customers by understanding their RevOps stack, challenges, and objectives, and help ensure Weflow drives real outcomes. • Support customers in optimising their Weflow AI setup as their Sales and RevOps priorities evolve. • Help spot expansion opportunities and grow adoption into new teams and revenue functions. • Manage support tickets and help maintain a feedback loop with Product and Engineering. • Partner with the Head of Customer Success to build the playbooks, processes, and systems that scale the team.

• Provide project management and operational support to the assigned supervisor, including management of annual plans • Assist in completing regular communications initiatives on behalf of supervisor • Analyzing current ministry/department operating methods and proactively proposing cost-saving and efficiency improvements • Monitoring, coordinating, and managing events, projects, task forces, and committees, related to the department’s goals, objectives, and mission • Working with other teams and leaders to accomplish InterVarsity objectives • Setting agenda for team meetings, ensuring objectives for meetings are met efficiently and effectively and that follow ups are managed and monitored • Providing excellent project delivery that is on-time, on-scope, on-budget, and with complete documentation/access to necessary resources • Communicate with a wide variety of internal and external audiences, ministries, departments, and organizations on behalf of supervisor and other members of the ministry/department Leadership Team • Participate in team meetings, creative brainstorming and evaluation sessions • Develop team prayer letter templates to support group fundraising activities • Research, update, and edit historical documents for print and web communications

• Deliver prompt, high-quality technical support to end users — diagnosing and resolving issues across productivity tools, operating systems, and identity and access management. • Communicate clearly and professionally with customers through every interaction, including the complicated ones. • Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time. • Participate in shift rotations as part of a 24/7/365 support operation.

• Oversee and enhance the credentialing and enrollment software system to meet NCQA standards, reporting requirements and cross-functional needs • Develop a deep understanding of system capabilities to improve efficiency, visibility, and operational effectiveness • Lead and drive initiatives aimed at improving end-to-end provider experience • Take a proactive, project-based approach to identifying organizational needs and building scalable workflows • Deeply understand the vendor and collaborative space regarding our current and potential future vendor solutions • Leverage AI via internal and vendor solutions to improve quality and efficiency of the processes • Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Internal tools, Looker, and Mode) • Analyze the process and operational data to identify trends, surface opportunities, and inform decision-making • Translate data into clear, actionable insights that drive continuous improvement, support people managers, and influence operations • Lead new vendor requests through the legal and security review process, ensuring satisfaction around regulation and compliance • Ensure that vendor teams are appropriately resourced and meeting the agreed terms of the stream of work and signed contracts • Act as liaison between third party product teams and internal product teams to ensure best coordination across systems • Identify opportunities for process improvement and implement scalable solutions that streamline internal coordination • Serve as a key representative of Insurance Operations Systems across internal stakeholders, ensuring visibility and alignment