• Deliver prompt, high-quality technical support to end users — diagnosing and resolving issues across productivity tools, operating systems, and identity and access management. • Communicate clearly and professionally with customers through every interaction, including the complicated ones. • Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time. • Participate in shift rotations as part of a 24/7/365 support operation.

• Oversee and enhance the credentialing and enrollment software system to meet NCQA standards, reporting requirements and cross-functional needs • Develop a deep understanding of system capabilities to improve efficiency, visibility, and operational effectiveness • Lead and drive initiatives aimed at improving end-to-end provider experience • Take a proactive, project-based approach to identifying organizational needs and building scalable workflows • Deeply understand the vendor and collaborative space regarding our current and potential future vendor solutions • Leverage AI via internal and vendor solutions to improve quality and efficiency of the processes • Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Internal tools, Looker, and Mode) • Analyze the process and operational data to identify trends, surface opportunities, and inform decision-making • Translate data into clear, actionable insights that drive continuous improvement, support people managers, and influence operations • Lead new vendor requests through the legal and security review process, ensuring satisfaction around regulation and compliance • Ensure that vendor teams are appropriately resourced and meeting the agreed terms of the stream of work and signed contracts • Act as liaison between third party product teams and internal product teams to ensure best coordination across systems • Identify opportunities for process improvement and implement scalable solutions that streamline internal coordination • Serve as a key representative of Insurance Operations Systems across internal stakeholders, ensuring visibility and alignment

Role Description Idea Entity, LLC is looking for an experienced Microsoft Dynamics 365 developer to support and extend our Finance & Operations (F&O) and Project Operations environments on a flexible, part-time basis. This is an ongoing engagement of roughly 10–20 hours per month, ideal for a seasoned developer who can work independently, scope solutions accurately, and deliver clean, well-tested work without heavy day-to-day oversight. You will be responsible for understanding business requirements, designing solutions, and carrying them through the full development lifecycle; develop, test, and deploy — while keeping our integrations and data flows reliable. Responsibilities - Understand existing F&O and Project Operations solutions and translate business requirements into technical designs. - Develop, configure, and customize Dynamics 365 Finance & Operations and Project Operations. - Build and maintain integrations and data synchronization using Dual-write and Dataverse. - Test changes thoroughly (unit and integration) and deploy through established release processes. - Manage source control, builds, and releases through Azure DevOps. - Troubleshoot issues, document work, and recommend improvements to existing implementations. Qualifications - 5+ years of Microsoft Dynamics 365 development experience, including 3+ years hands-on with Finance & Operations (F&O). - Experience with Dynamics 365 Project Operations. - Working knowledge of Dual-write for synchronizing data between F&O and Dataverse. - Solid understanding of Dataverse (data model, tables, relationships, and customization). - Proficiency with Azure DevOps for source control, build pipelines, and release/deployment. - Ability to independently take a solution from requirement through development, testing, and deployment. - Strong communication skills and the ability to work effectively in a low-supervision, part-time arrangement. Eligibility Requirements - Must be a U.S. citizen. - Must be able to pass and maintain a clean background check. Nice to Have - X++ development experience within F&O. - Familiarity with Power Platform (Power Automate, Power Apps). - Experience integrating third-party systems via APIs. - Relevant Microsoft certifications (e.g., MB-500, MB-700). EEO Statement At Idea Entity, our culture is centered around diversity and inclusion where our employees are valued and empowered. We are an Equal Opportunity Employer and employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

• Lead and motivate assigned direct reports to innovate and process improve assigned processes while maintaining high service level and timely responses of existing work by a motivated workforce. • Research and resolve escalated complaints associated with assigned processes. • Complete investigation of the issue and respond timely and thoroughly. • Serve as a subject matter expert for assigned processes. • Manage internal and external Audit reviews and findings. • Develop and maintain policies and procedures for assigned area of responsibility and drive compliance and accountability within the team. • Analyze and respond to trends in volume fluctuation, product mix, regulatory changes and client requirements. • Perform QA monitoring as a mechanism to identify risk and to ensure that procedures are followed and risk controls maintained. • Collaborate and be the voice of the customer with other departments to ensure that customer complaint feedback is broadly known and corrective steps are actioned for improved customer experience. • Provide back-up support for procedures processed. • Provide on-the-job or up-training as needed. • Ensure team strictly adheres to department standards for maintenance of customer accounts and consistently maintain current customer information on all accounts. • Benchmark team performance and maintain dashboard of team performance monthly. • Ensure that underperforming employees meet departmental expectations through the creation and implementation of written action plans. • Other duties as assigned #LI-VW1 , # LI-Remote