• Own Abnormal’s global relationships with CrowdStrike, Cyera, and other managed-phase strategic partners across co-sell, field enablement, programs, executive alignment, and joint GTM execution. • Facilitate and manage co-selling opportunities, account mapping, and joint sales engagements between partner field teams and Abnormal. • Drive pipeline development with partner field sellers and alliance counterparts, tracking opportunities and bookings to provide accurate forecasts and funnel management reports. • Develop and deliver joint GTM initiatives, sales enablement content, and training to accelerate adoption across each partner’s ecosystem. • Build and maintain executive-level relationships across your partner portfolio to drive strategic alignment, investment, and joint planning. • Develop annual and quarterly business plans per partner, including pipeline targets, performance goals, and execution strategies. • Represent Abnormal at partner events including CrowdStrike’s Fal.Con, Cyera events, partner summits, and industry conferences, identifying ecosystem alignment opportunities with regional and national channel partners. • Serve as the escalation point for pre-sales and post-sales issues requiring partner coordination. • Manage partner lifecycle transitions: when a strategic alliance reaches the managed phase, onboard it into your portfolio and establish structured joint planning from day one.

• You conduct demo calls, actively listen, understand the needs of our customers in the e-commerce and SaaS sectors, and derive appropriate solutions • You independently handle support tickets and find fast, customer-oriented solutions • You work closely with our Onboarding & Automation team to ensure customer satisfaction and continuously improve our solutions • You independently create content such as blog posts, templates, or help pages, and actively support the implementation of our AI & content strategy

Role Description Aeroflow Health is seeking a Urology Operations Program Manager to bring structure, accountability, and momentum to some of the most important operational initiatives within our Urology business. This is not a traditional project management role. We are looking for a highly organized, proactive operator who thrives in environments where priorities evolve, stakeholders are busy, and critical work depends on collaboration across multiple teams. This person will serve as a central point of coordination across Operations, Call Center, Billing, Customer Experience, Leadership, and other key stakeholders to ensure initiatives move forward and deliver meaningful business outcomes. The ideal candidate is someone who naturally creates clarity from complexity, follows through relentlessly, builds strong relationships, and helps teams stay aligned and accountable. They are comfortable asking questions, navigating ambiguity, and bringing calm and structure to fast-moving environments. Primary Responsibilities - Driving Operational Initiatives: - Partner with operational leaders and subject matter experts to understand business priorities and translate them into actionable execution plans. - Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, and Leadership teams. - Assist in defining project scope, priorities, timelines, and success criteria. - Support operational rollouts, process improvements, system implementations, and strategic initiatives. - Drive measurable progress against key business objectives and operational goals. - Stakeholder Alignment & Accountability: - Serve as a central point of coordination across multiple teams and stakeholders. - Create clarity around ownership, responsibilities, timelines, and next steps. - Facilitate project meetings, working sessions, and stakeholder discussions. - Ensure commitments are completed by maintaining strong follow-up, accountability, and communication rhythms. - Build trusted relationships with stakeholders and help navigate competing priorities and perspectives. - Project Execution & Continuous Improvement: - Develop and maintain project plans, action items, risk logs, and initiative documentation. - Proactively identify risks, blockers, and dependencies and work with stakeholders to resolve them. - Establish practical project management processes that fit the needs of the business and improve execution. - Create visibility into project status, milestones, and outcomes through reporting and stakeholder updates. - Recommend process improvements that increase efficiency, consistency, and operational effectiveness. - Compliance & Organizational Responsibilities: - Maintain HIPAA and patient confidentiality requirements. - Ensure compliance with applicable laws, regulations, and company policies. - Maintain regular and reliable attendance as assigned. - Perform additional duties and responsibilities as needed. Qualifications - 3+ years of experience in project management, program management, implementation management, operations leadership, consulting, account management, customer success, or similar roles. - Demonstrated ability to coordinate initiatives involving multiple stakeholders and competing priorities. - Experience driving projects or operational initiatives from planning through execution. - Strong organizational, prioritization, and time management skills. - Excellent verbal and written communication skills. - Ability to build relationships and influence outcomes without direct authority. - Experience working in fast-paced, evolving environments. - Proficiency with project documentation, reporting, and collaboration tools. - Strong problem-solving and critical-thinking abilities. Requirements - Experience in healthcare, DME, payer, revenue cycle, or insurance-related environments. - Experience supporting call center or customer support operations. - Experience managing client-facing projects or agency-based project work. - Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet, or similar tools. - Experience supporting operational transformations, process improvements, or system implementations. - Experience working within rapidly growing organizations. - PMP, CAPM, Agile, Scrum, Lean, or related certifications. Benefits - Competitive Pay - Health Plans with FSA or HSA options - Dental and Vision Insurance - Optional Life Insurance - 401K with Company Match - 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s) - Additional Parental benefits to include fertility stipends, free diapers, breast pump - Paid Holidays - PTO Accrual from day one - Employee Assistance Programs - SO MUCH MORE!!

• Independently acquire new customers in the retail environment with a focus on innovative cash-management solutions and newly developed software products • Actively develop the market and strategically expand business activities, including in segments such as fashion stores, pharmacies, and food & beverage • Targeted engagement and development of customers in these segments with a clear focus on generating and successfully closing new business • End-to-end responsibility for the entire sales cycle — from identifying relevant target customers, initial outreach and needs analysis, to solution presentation, proposal negotiation, and contract closing • Build, maintain, and continuously develop a robust sales pipeline to sustainably achieve sales targets • Position the company as an innovative solutions provider for modern retail processes and operational efficiency improvements in the cash cycle • Close collaboration with internal teams such as presales, service, and management to successfully implement customer-specific requirements • Continuous market and competitor monitoring and proactive identification of new business opportunities in the German retail market • Strategically expand existing customer relationships and identify additional cross- and upselling opportunities within the installed base • The role requires willingness to travel within Germany of up to 60%