Role Description Aeroflow Health is seeking a Urology Operations Program Manager to bring structure, accountability, and momentum to some of the most important operational initiatives within our Urology business. This is not a traditional project management role. We are looking for a highly organized, proactive operator who thrives in environments where priorities evolve, stakeholders are busy, and critical work depends on collaboration across multiple teams. This person will serve as a central point of coordination across Operations, Call Center, Billing, Customer Experience, Leadership, and other key stakeholders to ensure initiatives move forward and deliver meaningful business outcomes. The ideal candidate is someone who naturally creates clarity from complexity, follows through relentlessly, builds strong relationships, and helps teams stay aligned and accountable. They are comfortable asking questions, navigating ambiguity, and bringing calm and structure to fast-moving environments. Primary Responsibilities - Driving Operational Initiatives: - Partner with operational leaders and subject matter experts to understand business priorities and translate them into actionable execution plans. - Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, and Leadership teams. - Assist in defining project scope, priorities, timelines, and success criteria. - Support operational rollouts, process improvements, system implementations, and strategic initiatives. - Drive measurable progress against key business objectives and operational goals. - Stakeholder Alignment & Accountability: - Serve as a central point of coordination across multiple teams and stakeholders. - Create clarity around ownership, responsibilities, timelines, and next steps. - Facilitate project meetings, working sessions, and stakeholder discussions. - Ensure commitments are completed by maintaining strong follow-up, accountability, and communication rhythms. - Build trusted relationships with stakeholders and help navigate competing priorities and perspectives. - Project Execution & Continuous Improvement: - Develop and maintain project plans, action items, risk logs, and initiative documentation. - Proactively identify risks, blockers, and dependencies and work with stakeholders to resolve them. - Establish practical project management processes that fit the needs of the business and improve execution. - Create visibility into project status, milestones, and outcomes through reporting and stakeholder updates. - Recommend process improvements that increase efficiency, consistency, and operational effectiveness. - Compliance & Organizational Responsibilities: - Maintain HIPAA and patient confidentiality requirements. - Ensure compliance with applicable laws, regulations, and company policies. - Maintain regular and reliable attendance as assigned. - Perform additional duties and responsibilities as needed. Qualifications - 3+ years of experience in project management, program management, implementation management, operations leadership, consulting, account management, customer success, or similar roles. - Demonstrated ability to coordinate initiatives involving multiple stakeholders and competing priorities. - Experience driving projects or operational initiatives from planning through execution. - Strong organizational, prioritization, and time management skills. - Excellent verbal and written communication skills. - Ability to build relationships and influence outcomes without direct authority. - Experience working in fast-paced, evolving environments. - Proficiency with project documentation, reporting, and collaboration tools. - Strong problem-solving and critical-thinking abilities. Requirements - Experience in healthcare, DME, payer, revenue cycle, or insurance-related environments. - Experience supporting call center or customer support operations. - Experience managing client-facing projects or agency-based project work. - Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet, or similar tools. - Experience supporting operational transformations, process improvements, or system implementations. - Experience working within rapidly growing organizations. - PMP, CAPM, Agile, Scrum, Lean, or related certifications. Benefits - Competitive Pay - Health Plans with FSA or HSA options - Dental and Vision Insurance - Optional Life Insurance - 401K with Company Match - 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s) - Additional Parental benefits to include fertility stipends, free diapers, breast pump - Paid Holidays - PTO Accrual from day one - Employee Assistance Programs - SO MUCH MORE!!

• Independently acquire new customers in the retail environment with a focus on innovative cash-management solutions and newly developed software products • Actively develop the market and strategically expand business activities, including in segments such as fashion stores, pharmacies, and food & beverage • Targeted engagement and development of customers in these segments with a clear focus on generating and successfully closing new business • End-to-end responsibility for the entire sales cycle — from identifying relevant target customers, initial outreach and needs analysis, to solution presentation, proposal negotiation, and contract closing • Build, maintain, and continuously develop a robust sales pipeline to sustainably achieve sales targets • Position the company as an innovative solutions provider for modern retail processes and operational efficiency improvements in the cash cycle • Close collaboration with internal teams such as presales, service, and management to successfully implement customer-specific requirements • Continuous market and competitor monitoring and proactive identification of new business opportunities in the German retail market • Strategically expand existing customer relationships and identify additional cross- and upselling opportunities within the installed base • The role requires willingness to travel within Germany of up to 60%

Role Description Du leitest Service-Meetings (wöchentlich & monatlich) und präsentierst relevante Reports. - Du stellst eine reibungslose Kommunikation und Koordination mit allen Fachbereichen sicher. - Du priorisierst Themen und steuerst Eskalationen gezielt und lösungsorientiert. - Du erkennst Risiken frühzeitig und sorgst für die Einhaltung von SLAs & Leistungsscheinen. - Du qualifizierst Beratungsanfragen vor und leitest sie an die passenden Teams weiter. - Du identifizierst Cross-Selling-Potenziale und unterstützt aktiv den Vertrieb. Qualifications - Im IT-Service Management bringst du fundierte Erfahrung mit, idealerweise im Umfeld von Managed Services oder IT-Outsourcing. - Kommunikationsstärke und eine ausgeprägte Kundenorientierung zeichnen dich aus, und auch in herausfordernden Situationen moderierst du sicher und souverän. - Du arbeitest strukturiert und erklärst komplexe Themen verständlich und nachvollziehbar. - ITSM-Prozesse wie Incident-, Problem-, Change- oder Eskalationsmanagement sind für dich keine Fremdworte. - Du hast eine Hands-on-Mentalität und übernimmst gerne Verantwortung. Benefits - Flache Hierarchien und eine ausgeprägte “Du“-Kultur. - Flexible Arbeitszeiten mit 30 Tagen Urlaub. - Homeoffice-Möglichkeiten. - Fitnessstudiozuschuss mit Hansefit. - Betriebliche Altersvorsorge. - Mitarbeiterrabatte bei vielen Shops. - Prämie bei Mitarbeiterempfehlung. - Betriebliches Gesundheitsmanagement. - Jobrad. - Sabbatical-Möglichkeiten. - Sonderurlaub zu diversen Anlässen. - Mobile Work im EU-Ausland. - Weiterbildungen in unserer enthus Academy. - Regelmäßige Unternehmens- und Teamevents. Company Description Über 500 enthusiast:innen an mehreren Standorten in Deutschland, Österreich und der Schweiz sind leidenschaftliche #erfolgreichmacher für IT und Digitalisierung. Mit innovativen IT-Lösungen, Managed Services & XaaS sowie unseren smarten Lösungen für digitale Geschäftsprozesse wollen wir #yourfirstchoice auf dem Weg ins digitale Zeitalter sein. Unser Spirit #committed!

• Own the relationship. Build and manage high-touch relationships with leaders, implementing partners, and key stakeholders across your track — whether that's local organizations in priority cities or points-of-contact within national organizational networks. • Drive activation strategy. Develop and execute activation strategies tailored to the conditions of each market or network rather than applying a single model. • Build the leader pipeline. Identify and recruit leaders into the BTP community, working alongside partners to accelerate onboarding and integration. • Create reciprocal models. Build partnership structures and engagement approaches where partners and leaders feel genuinely connected to BTP's mission — not extracted for content or stories. • Run activation touchpoints. Execute convenings, partner events, and leader onboarding moments in close coordination with your Community Manager. • Generate the learning. Capture what drove engagement and what didn't — and feed that signal back into the operating model systematically. • Build toward self-mode. Develop relationships and structures that create self-sustaining activation pipelines over time. • Track what matters. Monitor progress toward activation goals and surface clear signals on what conditions enable self-sustaining growth. • Coordinate with Partner Engine. Work with the Partner Lead, relationship managers, and relevant colleagues to ensure activation is coordinated with broader partner and donor-engagement work. • Connect across tracks. Partner with the other Sr. EM to identify where regional and organizational activation intersect and reinforce each other. • Support platform adoption. Collaborate with the Platform team to ensure leader onboarding is smooth and the platform actively supports activation on the ground.