• Independently acquire new customers in the retail environment with a focus on innovative cash-management solutions and newly developed software products • Actively develop the market and strategically expand business activities, including in segments such as fashion stores, pharmacies, and food & beverage • Targeted engagement and development of customers in these segments with a clear focus on generating and successfully closing new business • End-to-end responsibility for the entire sales cycle — from identifying relevant target customers, initial outreach and needs analysis, to solution presentation, proposal negotiation, and contract closing • Build, maintain, and continuously develop a robust sales pipeline to sustainably achieve sales targets • Position the company as an innovative solutions provider for modern retail processes and operational efficiency improvements in the cash cycle • Close collaboration with internal teams such as presales, service, and management to successfully implement customer-specific requirements • Continuous market and competitor monitoring and proactive identification of new business opportunities in the German retail market • Strategically expand existing customer relationships and identify additional cross- and upselling opportunities within the installed base • The role requires willingness to travel within Germany of up to 60%

Role Description Du leitest Service-Meetings (wöchentlich & monatlich) und präsentierst relevante Reports. - Du stellst eine reibungslose Kommunikation und Koordination mit allen Fachbereichen sicher. - Du priorisierst Themen und steuerst Eskalationen gezielt und lösungsorientiert. - Du erkennst Risiken frühzeitig und sorgst für die Einhaltung von SLAs & Leistungsscheinen. - Du qualifizierst Beratungsanfragen vor und leitest sie an die passenden Teams weiter. - Du identifizierst Cross-Selling-Potenziale und unterstützt aktiv den Vertrieb. Qualifications - Im IT-Service Management bringst du fundierte Erfahrung mit, idealerweise im Umfeld von Managed Services oder IT-Outsourcing. - Kommunikationsstärke und eine ausgeprägte Kundenorientierung zeichnen dich aus, und auch in herausfordernden Situationen moderierst du sicher und souverän. - Du arbeitest strukturiert und erklärst komplexe Themen verständlich und nachvollziehbar. - ITSM-Prozesse wie Incident-, Problem-, Change- oder Eskalationsmanagement sind für dich keine Fremdworte. - Du hast eine Hands-on-Mentalität und übernimmst gerne Verantwortung. Benefits - Flache Hierarchien und eine ausgeprägte “Du“-Kultur. - Flexible Arbeitszeiten mit 30 Tagen Urlaub. - Homeoffice-Möglichkeiten. - Fitnessstudiozuschuss mit Hansefit. - Betriebliche Altersvorsorge. - Mitarbeiterrabatte bei vielen Shops. - Prämie bei Mitarbeiterempfehlung. - Betriebliches Gesundheitsmanagement. - Jobrad. - Sabbatical-Möglichkeiten. - Sonderurlaub zu diversen Anlässen. - Mobile Work im EU-Ausland. - Weiterbildungen in unserer enthus Academy. - Regelmäßige Unternehmens- und Teamevents. Company Description Über 500 enthusiast:innen an mehreren Standorten in Deutschland, Österreich und der Schweiz sind leidenschaftliche #erfolgreichmacher für IT und Digitalisierung. Mit innovativen IT-Lösungen, Managed Services & XaaS sowie unseren smarten Lösungen für digitale Geschäftsprozesse wollen wir #yourfirstchoice auf dem Weg ins digitale Zeitalter sein. Unser Spirit #committed!

• Own the relationship. Build and manage high-touch relationships with leaders, implementing partners, and key stakeholders across your track — whether that's local organizations in priority cities or points-of-contact within national organizational networks. • Drive activation strategy. Develop and execute activation strategies tailored to the conditions of each market or network rather than applying a single model. • Build the leader pipeline. Identify and recruit leaders into the BTP community, working alongside partners to accelerate onboarding and integration. • Create reciprocal models. Build partnership structures and engagement approaches where partners and leaders feel genuinely connected to BTP's mission — not extracted for content or stories. • Run activation touchpoints. Execute convenings, partner events, and leader onboarding moments in close coordination with your Community Manager. • Generate the learning. Capture what drove engagement and what didn't — and feed that signal back into the operating model systematically. • Build toward self-mode. Develop relationships and structures that create self-sustaining activation pipelines over time. • Track what matters. Monitor progress toward activation goals and surface clear signals on what conditions enable self-sustaining growth. • Coordinate with Partner Engine. Work with the Partner Lead, relationship managers, and relevant colleagues to ensure activation is coordinated with broader partner and donor-engagement work. • Connect across tracks. Partner with the other Sr. EM to identify where regional and organizational activation intersect and reinforce each other. • Support platform adoption. Collaborate with the Platform team to ensure leader onboarding is smooth and the platform actively supports activation on the ground.

• Telephone and in-person support for our customers • Responsibility for ensuring a smooth process flow of all installation activities related to customer sites • Active contribution to shaping our solution portfolio • Ensuring customer satisfaction