• Collaborate with Aura CX leaders, Sales, Finance, and Outsource Partners to align forecasts, staffing strategies, hiring plans, and associated expenses to business goals • Forecast contact volume, handling times, shrinkage, and occupancy across all channels to determine FTE requirements, new hire class sizes, and training timing • Own the vendor (BPO) forecast, ensuring staffing plans, billable hours, and service quality guarantees are aligned with contractual agreements • Develop, execute, and measure forecasting models using multiple methods; conduct backtesting and error analysis (MAPE/APE/MAE) to improve accuracy • Create and maintain dashboards and reporting (Tableau, Databricks, Five9, Verint, Excel) that monitor forecast accuracy, occupancy, and performance trends • Deliver actionable recommendations and executive-level presentations that influence operational and corporate strategy • Conduct scenario modeling and sensitivity analysis to evaluate the impact of campaigns, product launches, or growth initiatives on staffing and cost • Integrate forecast and capacity planning into the broader WFM ecosystem, ensuring alignment with scheduling and real-time management processes • Serve as a trusted advisor on workforce management and call center best practices that support the deployment of tools and technology across the organization • Assist with WFM and call center system requests, ensuring configuration, reporting, and access needs are met • Provide backup support as needed for scheduling and intraday requests • Other duties as assigned

• Reviews and analyzes conflicts reports to identify any potential conflicts of interest issues which require resolution. • Collaborates with other members of the New Business Conflict Clearance team, Conflicts Attorneys, and Office of the General Counsel to resolve potential ethical conflicts and facilitate the new matter opening process. • Communicates effectively with attorneys and staff to gather necessary information for conflicts checks, conflicts review and clarify any discrepancies in the iManage request form. • Validates the requirements for each conflict check with the requesting lawyer or secretary to ensure compliance with firm policies and legal standards. • Conducts corporate research using both internal and external resources to verify the accuracy of information and understand corporate relationships and structures. • Coordinates with the Client Accounting Department and other relevant departments to ensure the integrity and consistency of database information. • Provides coverage for department functions, including after-hours and weekend support as needed, ensuring continuous operation of conflicts resolution processes. • Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others. • Manages Firm resources responsibly. • Complies with and understands Firm operation, policies, and procedures. • Performs other related duties as assigned.

Role Description Buscamos um(a) Analista de Integrações MFT & SWIFT para atuar no desenvolvimento, suporte e monitoramento de integrações críticas de transferência de arquivos e mensageria financeira. Este profissional será responsável por garantir a estabilidade, evolução e suporte das integrações utilizando MOVEit e SWIFT, trabalhando em conjunto com equipes globais, clientes e parceiros externos. É uma excelente oportunidade para profissionais que possuem forte perfil analítico, experiência com integrações, infraestrutura e suporte a aplicações em ambientes corporativos complexos. Qualifications - Forte capacidade analítica e de resolução de problemas. - Excelente comunicação verbal e escrita. - Perfil proativo e autonomia para atuar de forma independente. - Organização para gerenciar múltiplas demandas e prazos simultaneamente. - Facilidade para trabalhar em equipes ágeis e ambientes colaborativos. - Interesse contínuo em aprendizado e adaptação a novas tecnologias. - Capacidade de interação com equipes globais e profissionais de diferentes culturas e regiões. Requirements - Conhecimento de topologias de rede, protocolos e serviços de comunicação, incluindo: - DNS - HTTPS e APIs - SSH - FTPS - SFTP - SMTP - Conhecimento em administração básica de servidores Windows. - Experiência com PowerShell para atividades de suporte e manutenção. - Capacidade de executar procedimentos operacionais em servidores MOVEit. - Conhecimento em consumo e gerenciamento de APIs. - Experiência com mecanismos de autenticação para integração e acesso de usuários, incluindo OAuth2. - Conhecimento em configuração e administração de recursos no Microsoft Azure, incluindo controles e políticas de segurança. - Experiência em suporte, monitoramento e sustentação de aplicações. - Capacidade de atuar na análise e resolução de incidentes em ambientes produtivos. - Sólidos conhecimentos em lógica de programação e troubleshooting. - Inglês fluente para comunicação verbal e escrita em ambiente global. Benefits - Oportunidade de trabalhar com tecnologias de ponta. - Ambiente colaborativo e dinâmico. - Desenvolvimento contínuo e aprendizado.

Role Description The AI / IT Analyst Intern will help improve internal productivity through the use of AI tools, automation, and scalable workflow solutions. This role will focus on applying LLMs, Microsoft Copilot Studio, SharePoint Online, and Power Automate to eliminate manual effort, improve repeatability, and enable practical innovation across IT and Microsoft 365 user scenarios. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. - Key Focus: AI tools, automation, and internal scaling capabilities to improve productivity and enable repeatable innovation. Responsibilities - Identify internal processes that can be improved with AI and automation. - Build and refine low-code solutions using Copilot Studio, Power Automate, SharePoint Online, and related Microsoft tools. - Develop and document reusable workflows, prompts, and playbooks. - Support pilot implementations and measure business value. - Help create a structured approach to scaling AI-enabled workflows across IT. End-of-Internship Deliverables - Initial set of documented, production-ready AI use cases. - Reusable playbooks and solution assets. - Structured guidance for scaling AI-enabled workflows across IT. Qualifications - Pursuing a degree in Computer Science, MIS, Information Systems, Engineering, Analytics, or related field. - Interest in AI, automation, and workflow improvement. - Exposure to LLMs, Power Automate, SharePoint Online, and ideally Copilot Studio. - Strong communication, analytical, and documentation skills. Preferred Qualifications - Experience with Microsoft 365 tools such as Teams, SharePoint, Outlook, or OneDrive. - Familiarity with APIs, JSON, connectors, or low-code platforms. - Exposure to process improvement, workflow design, or automation projects. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to sit and use hands to finger, handle, or feel. - Occasionally required to stand, walk, and reach with hands and arms. - Must occasionally lift and/or move up to 50 pounds. - Requires vision and hearing corrected to normal range. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Work is performed in an office environment requiring frequent interaction with practice management and staff.