• Serves as a senior strategic analytics partner to various stakeholders including Executive Leadership. • Leads enterprise profitability analytics across products, member segments, channels, branches, and lines of business. • Analyzes member and product trends, profiles, and historical data to generate actionable insights and recommendations for business improvements. • Develop and maintain forecasting models to predict loan growth, deposit trends, and member behavior patterns in support of strategic and operational planning.

• Monitor and report schedule adherence in real-time using scheduling and time-tracking software and ACD real-time displays • Identify non-adherent agents so that they can be redirected back to the appropriate contact channel • Monitor agent work behaviors in real-time, identifying and addressing events such as contact handle times or after-contact times that exceed defined thresholds • Watch statistics across various KPIs (staffing, service levels, etc.) to ensure contractual obligations are met • Provide feedback to the Workforce Management team (WFM) and Operations • Change agent skill associations or provide historical reporting as needed

• Provide functional support and solutioning for Oracle Fusion Financials modules, including AP, AR, GL, FA, CE, PA, FAH, OTBI, and related capabilities • Partner with end users to troubleshoot issues, answer functional questions, and identify opportunities to use additional Fusion Financials features • Work with finance and business teams to understand reporting needs, gather requirements, and document business processes • Translate business requirements into functional specifications, user stories, acceptance criteria, and system design documentation • Define functional requirements for reports, integrations, workflows, extensions, and financial system enhancements • Collaborate with technical teams to support configuration, development, integration, testing, and deployment activities • Participate actively in Agile ceremonies, including sprint planning, daily standups, backlog grooming, and retrospectives • Work with product owners and business stakeholders to refine backlog items and confirm that requirements are clear, testable, and aligned to business priorities • Support all SDLC phases, including development, testing, UAT, production deployment, and post-release stabilization • Collaborate with business partners to create and execute acceptance test plans, validate results, document issues, and confirm successful resolution • Analyze system logs, troubleshoot integration errors, investigate data discrepancies, and coordinate resolution with technical and business teams • Support reporting, data analysis, and ad hoc inquiry needs using OTBI, SQL, BI/reporting tools, and related Oracle capabilities • Assist with documentation of business processes, system updates, configuration changes, and support procedures • Provide end user training and guidance on Oracle Fusion Financials processes and system functionality • Support new feature enablement, production enhancements, cloud upgrades, financial systems conversions, and ongoing optimization of the Oracle Fusion Financials environment

Role Description Workstate is seeking an experienced Fusion Financials Systems Analyst / Oracle Fusion Analyst to join our expert team in support of Oracle Fusion Financials production support, enhancement, and modernization initiatives. In this role, you will provide hands-on functional systems expertise across Oracle Fusion Financials modules, helping business stakeholders troubleshoot issues, define new capabilities, document requirements, and support iterative delivery within an Agile environment. As a key contributor, you will work closely with finance, technology, product, and data stakeholders to translate business needs into functional specifications, system design documentation, reports, workflows, integrations, and extensions. This role requires strong Oracle Fusion Financials knowledge, practical technical fluency with SQL/PLSQL, OTBI, Visual Builder Studio, and Oracle application data structures, as well as the communication and analytical skills needed to support users, guide solution delivery, and ensure successful production outcomes. This position is remote-friendly and available to residents of Colombia or Argentina with the right to work in their country of residence. Job Duties - Provide functional support and solutioning for Oracle Fusion Financials modules, including AP, AR, GL, FA, CE, PA, FAH, OTBI, and related capabilities. - Partner with end users to troubleshoot issues, answer functional questions, and identify opportunities to use additional Fusion Financials features. - Work with finance and business teams to understand reporting needs, gather requirements, and document business processes. - Translate business requirements into functional specifications, user stories, acceptance criteria, and system design documentation. - Define functional requirements for reports, integrations, workflows, extensions, and financial system enhancements. - Collaborate with technical teams to support configuration, development, integration, testing, and deployment activities. - Participate actively in Agile ceremonies, including sprint planning, daily standups, backlog grooming, and retrospectives. - Work with product owners and business stakeholders to refine backlog items and confirm that requirements are clear, testable, and aligned to business priorities. - Support all SDLC phases, including development, testing, UAT, production deployment, and post-release stabilization. - Collaborate with business partners to create and execute acceptance test plans, validate results, document issues, and confirm successful resolution. - Analyze system logs, troubleshoot integration errors, investigate data discrepancies, and coordinate resolution with technical and business teams. - Support reporting, data analysis, and ad hoc inquiry needs using OTBI, SQL, BI/reporting tools, and related Oracle capabilities. - Assist with documentation of business processes, system updates, configuration changes, and support procedures. - Provide end user training and guidance on Oracle Fusion Financials processes and system functionality. - Support new feature enablement, production enhancements, cloud upgrades, financial systems conversions, and ongoing optimization of the Oracle Fusion Financials environment. Qualifications - 3–4+ years of hands-on experience supporting and solutioning new functionality in Oracle Fusion Financials. - Strong functional understanding of Oracle Fusion Financials modules, including AP, AR, GL, FA, CE, PA, FAH, OTBI, and related areas. - Experience supporting Oracle Fusion Cloud implementations, system conversions, financial systems upgrades, or post-production enhancement efforts. - Working knowledge of Oracle SQL, PL/SQL, OTBI, Visual Builder Studio, and related Oracle development/configuration tools. - Solid understanding of Oracle Fusion application data structures, configurations, workflows, reporting, and integration points. - Ability to gather business requirements and translate them into functional specifications, system design documentation, user stories, and acceptance criteria. - Experience defining functional requirements for reports, integrations, workflows, extensions, and data-related enhancements. - Ability to analyze system logs, troubleshoot integration errors, investigate data issues, and support production problem resolution. - Experience participating across SDLC phases, including development, testing, UAT, deployment, and production support. - Familiarity with Agile delivery practices, including Scrum or Kanban, sprint planning, backlog refinement, daily standups, and retrospectives. - Experience creating and executing acceptance test plans, validating results, documenting defects, and supporting issue resolution. - Strong reporting and data analysis skills; experience with Splash BI or similar third-party reporting tools is a plus. - Familiarity with related financial ecosystem tools such as CoStar for lease accounting or BlackLine for account reconciliation is a plus. - Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field is highly desirable. - Excellent written and verbal communication skills. - Strong analytical, organizational, prioritization, and problem-solving capabilities. - Ability to manage multiple priorities while responding professionally to a wide variety of user requests. - Strong customer service orientation, active listening skills, and ability to communicate clearly with both business and technical audiences. Company Description