Role Description Trupanion is seeking a French Bilingual Claims Analyst to join our skilled and passionate Claims Team, with an emphasis on supporting our growing clientele and operations in Québec, Canada. This position is responsible for supporting the quality, accuracy, and consistency of pet medical claims adjudication across Claims teams and geographies. By reviewing medical records, claim forms, invoices, and related documentation, this role helps ensure eligible and ineligible claim outcomes align with Trupanion policies and quality standards. Additionally, this position supports claim audits, payment validation reviews, problem-solving initiatives, and recommendations that contribute to operational excellence and continuous improvement. At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in Canada. Responsibilities: - Review medical records, claim forms, invoices, and supporting documentation to assess claim outcomes in alignment with Trupanion policies, including complex claim situations. - Partner closely with Claims team members and managers to support accuracy and consistency in claims adjudication while contributing to an exceptional experience for customers and veterinary clinics. - Assist with the design, preparation, review, and tracking of claim payment verification audits. - Support internal and external audits of Trupanion products. - Identify trends and opportunities for process improvement across Claims operations. - Translate and transcribe medical records and client or third-party communications between French and English. - Maintain a high level of accuracy, productivity, adaptability, and collaboration within a fast-paced and evolving environment. Qualifications - Bilingual in French and English. - Damage Insurance Claims Adjuster License (Personal Lines) in Québec. - Minimum of two years of experience adjudicating damage insurance claims. - One or more years of experience providing customer service over the phone. - Strong preference given to candidates with experience adjudicating pet medical insurance claims or working in a veterinary clinic. Requirements - Strong desire to contribute within an evolving team environment with shared performance goals. - A problem-solver who approaches challenges with curiosity, creativity, and flexibility. - Highly adaptable to change, with the ability to thrive in a rapidly scaling organization. - Proficiency with technology, including Microsoft Office applications, web-based applications, and PC platforms. - Desire to collaborate, learn, and support a variety of processes over time. - Strong written and verbal communication skills in both English and French. - Ability to adapt quickly to evolving processes and protocols with immediate implementation. - Commitment to providing exceptional customer service to customers and partners across the business. - Flexibility to adjust schedules based on department needs. Compensation - The base salary for this position is $70,000 on a full-time schedule. - Along with the base salary, Trupanion employees are eligible for monthly bonuses based on individual or team performance. - We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. Benefits - Employer-paid extended health coverage for you and your family. - Trupanion will partner with Wealthsimple to register your RRSP, pension, etc. - Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!). - Five weeks, paid, sabbatical after five years of employment. - Employer-paid medical insurance for one pet (cat or dog). - Paid time off to volunteer at nonprofit organizations. - Open, casual, pet-friendly, and fun work environment.

Role Description Unsere Mission ist es Menschen zu helfen negative Gewohnheiten aufzuhören und durch positive neue Gewohnheiten zu ersetzen. Dabei kommen innovative und neu entwickelte Methoden aus der Psychologie zum Einsatz, die in ersten Studien bereits erforscht wurden. Nun wird ein digitales Coachingtool bzw. eine Lernplattform zur Veränderung von negativen Gewohnheiten aufgebaut und etabliert (B2C), dies ist in Vorbereitung. Unser Hauptfokus aktuell ist der B2B Bereich: wir bauen Kompetenzen für Mitarbeitende von Organisationen auf, also Personalentwicklungsmaßnahmen und Trainings. Diese enthalten die mentalen Coachingmethoden, zudem individuelle Lernpfade mittels KI-Trainer und wissenschaftlich fundierte Übungen. - Einsatzfelder (beruflich, privat) sind bspw.: - Konflikt- und Beziehungsmanagement (z.B. nicht mehr von Kollegen genervt sein) - Stressmanagement (z.B. Gefühle von Überforderung reduzieren, Aufschieberitis bzw. Prokrastination angehen) - Kommunikationskompetenzen verbessern oder auch Präsentationsangst löschen - Gesundheitsverhalten (z.B. weniger Fast Food essen) Aufgaben: Du hast Lust auf folgende Schwerpunkte (alles nach vorheriger Einarbeitung): - Marketing-Texte erstellen und posten auf verschiedenen Social media Plattformen - Weiterentwicklung einer Homepage sowie Landingpages begleiten - Recherchetätigkeiten im Internet - Marktforschungsbefragungen - Branding von LinkedIn-Profilen begleiten - Mithilfe beim Lernmanagementsystem: d.h. Mithelfen beim Einrichten von E-learning Kursen nach Anleitung Qualifications - Ausbildung oder aktuelles Studium in einem der folgenden Bereiche: Marketing, Marktforschung, Wirtschaftswissenschaften, Psychologie, Gesundheitspädagogik, Digital Health, Kommunikationswissenschaften, Kommunikationsdesign, Medienwissenschaften, Wirtschaftspsychologie, Soziologie, Erwachsenenbildung, oder ein anderer psychologischer, pädagogischer oder kaufmännischer Hintergrund - Den Willen viel dazuzulernen und abwechslungsreiche Aufgaben im Team zu übernehmen - Lust beim Aufbau eines Unternehmens mitzuwirken - Erste Arbeitserfahrungen generell - Werte, die zum Team passen, d. h. Offenheit, Toleranz, Zuverlässigkeit, Leistungswille, Loyalität, Verantwortungsbewusstsein - Wohnort in Deutschland, da ab und zu persönliche Meetings in Köln stattfinden werden (aber nur selten) - Zeitliche Verfügbarkeit von 3-6 Monaten (gern auch in Teilzeit) Benefits - Vergütung je nach Vorkenntnissen (Wir suchen am liebsten Studierende, die ein Pflichtpraktikum absolvieren wollen. Wir können eine Vergütung bieten, sicher aber nicht so hoch wie bei einem Konzern, da wir ein Startup sind) - Die Möglichkeit ein interessantes Business mitzugestalten und viel zu lernen, bei uns wirst du nicht Kaffee kochen oder andere langweilige Dinge erledigen - Selbst die mentalen Coaching-Tools nutzen, um eigene negative Denk- und Verhaltensmuster abbauen zu können (Persönlichkeitsentwicklung durch wissenschaftlich-fundierte Methoden) - Möglichkeiten zur persönlichen und fachlichen Weiterentwicklung, d.h. neben interner Einarbeitung auch externe Schulungen - Sehr guter Teamspirit - Viele Freiheiten (bspw. größtenteils remote arbeiten) - Abwechslung durch verschiedene Aufgabenbereiche - Teamevents, bspw. Sommerfeier

• Support global QA operations across multiple sites, regions and client portfolios. • Build strong relationships with QA Managers, QA Project Managers, Site Leaders and operational stakeholders. • Help keep actions, risks, escalations and QA initiatives moving across global teams. • Improve quality reporting, KPI visibility, calibration and performance tracking. • Use QA data to identify trends, recurring issues and opportunities for improvement. • Support client-facing activity, including quality updates, issue resolution, relationship management and business review preparation. • Partner with Sales and Account Management where QA insight is needed to support client confidence and service delivery. • Support launches, transitions, service expansions and operational change from a QA perspective. • Help drive consistency across sites while respecting local ways of working and cultural differences. • Support AI implementation and quality technology initiatives, including reporting tools, automation and AI-enabled QA solutions.

• Act on client support requests (via email and, rarely, web meetings), follow up with the Project Manager and Development Team, and communicate with clients until issues are fully resolved. • Investigate technical support requests raised by users, typically related to messaging APIs, protocols, TCP connectivity, Java VM and Windows environment configurations, XML dictionary files, and other technical aspects of the application. • Manage onboarding of new clients by setting up product distribution areas and supporting clients via email during product deployment phases. • Participate in client demonstrations. • Support customer adoption of Esprow products by assisting clients with the migration and restructuring of their existing specifications, preparation of client-specific test scenarios in the software, and related adoption activities. • Provide customer feedback to internal departments and management. • Issue and manage product licenses for users. • Contribute to QA activities for Esprow products, including testing of new features and collaboration with Project Managers and Development teams to resolve issues prior to client release. • Create detailed, comprehensive, and well-structured test plans and test cases. If necessary, communicate with internal teams or clients to identify system requirements and expected system behaviour. • Analyse test results to ensure quality of the software and recommend preventive and corrective actions. • Stay up to date with testing tools and QA best practices to support continuous improvement of QA processes.