• Organize and distribute the team's backlog of requests, creating and prioritizing tasks with clear ownership and deadlines. • Track the progress of activities, identify bottlenecks, and resolve blockers before they become urgent. • Translate requests from leadership (often loosely defined) into clear scope and actionable tasks for the team. • Monitor productivity and quality metrics, proposing continuous process improvements. • Support the financial/backoffice operation during peak periods (e.g., ensuring payments, reconciliations, and issuances are completed on time), addressing minor bottlenecks as needed. • Help design and document processes so the operation can scale in an organized way. • Serve as a management reference for the team, maintaining momentum, alignment, and a results-oriented focus.

• Lead and execute end-to-end congress, webinar, adboard and education event projects • Independently build, configure and launch live engagement apps • Manage relationships with customers and stakeholders • Coordinate with stakeholders for event execution • Analyze event data and deliver reports and recommendations

• Lead cross-functional operational projects from initiation through completion, ensuring alignment with business goals and operational priorities. • Develop project plans, timelines, budgets, communication strategies, and implementation schedules. • Identify project risks, dependencies, and resource requirements, proactively developing mitigation plans. • Track project milestones and deliverables while providing regular status updates to stakeholders and leadership. • Facilitate project meetings, working sessions, and executive updates to ensure alignment and accountability. • Manage multiple concurrent projects across a geographically dispersed portfolio of locations. • Identify opportunities to improve operational efficiency, customer experience, profitability, and service delivery. • Analyze operational workflows and recommend process enhancements that support scalability and consistency. • Partner with field leaders to assess operational challenges and implement sustainable solutions. • Develop standardized tools, templates, and best practices to improve project execution and operational performance. • Support continuous improvement initiatives through data analysis, stakeholder feedback, and operational assessments. • Lead operational readiness planning for new service offerings, retail programs, wellness initiatives, and business expansion projects. • Coordinate implementation activities across Operations, Marketing, Training, Facilities, and Technology teams. • Ensure locations are prepared with required staffing, equipment, supplies, signage, systems, and training resources. • Monitor implementation effectiveness and recommend adjustments to improve execution and adoption. • Evaluate pilot programs and provide recommendations for broader deployment. • Support new location openings, remodels, relocations, refresh projects, and closures. • Coordinate project activities with landlords, airport authorities, contractors, vendors, and internal stakeholders. • Monitor project timelines, budgets, and operational readiness milestones. • Conduct site assessments and provide recommendations regarding facility improvements and customer experience enhancements. • Support capital expenditure planning by gathering operational requirements, field feedback, and project data. • Develop communication plans that support operational change initiatives. • Partner with field leadership to ensure successful adoption of new processes, systems, and operational standards. • Facilitate training and transition activities related to project implementations. • Serve as a primary point of contact for operational project stakeholders. • Manage issue resolution and escalation processes throughout project lifecycles. • Develop and maintain project dashboards, status reports, and performance metrics. • Analyze operational data to measure project effectiveness and business impact. • Prepare executive-level presentations and recommendations for leadership review. • Monitor key performance indicators and identify opportunities for operational improvement. • Support annual planning efforts through project forecasting, resource planning, and operational analysis. • Coordinate with internal departments and external vendors to ensure successful project execution. • Manage vendor relationships associated with operational initiatives and facility projects. • Ensure vendors meet established timelines, service standards, and contractual obligations. • Support procurement activities related to operational projects and facility improvements. • Foster strong cross-functional collaboration to achieve organizational objectives.

Role Description The Project Coordinator works on administrative, technical, and operational projects essential for the success of the department and customer experience. Key responsibilities include: - Build, maintain, and improve program applications in the application management system. - Create, maintain, and improve tracking systems and operational workflows for various projects. - Analyze existing processes, identify opportunities for improvement, and create scalable solutions. - Create, distribute, and train the team on specific projects and processes. - Manage the process and maintain systems for enrolling students in travel insurance. - Provide support to the Sales team with application, billing, and technical support inquiries. - Create content for and maintain the enrollment process for student Pre-Departure online courses in Canvas. - Assist with awarding the Global Navigator Scholarship. - Learn, maintain, and troubleshoot department technology platforms. - Participate in an in-person training each year. - Flexibility to work some evening and weekend hours to meet deadlines. - International travel up to once per year to chaperone student group flights. - Responsible for providing emergency support during 1-2 travel weekends per year. - Other duties as assigned. Qualifications - Bachelor’s degree or international equivalent. - A minimum of two years of administrative, operational, project coordination, systems support, or related experience. - Advanced Microsoft Excel skills, including experience with formulas, large data sets, and reporting tools. - Strong technical aptitude with the ability to quickly learn and troubleshoot multiple software platforms. - Experience working with CRM, database, application management, learning management, or project management systems. - Ability to analyze processes, identify inefficiencies, and recommend improvements. - Excellent written and verbal communication skills. - Strong organizational skills and attention to detail. - Ability to take broad direction and deliver results independently. - Strong problem-solving and critical thinking skills. - Ability to communicate information across cultures with international staff. Requirements - Comfortable navigating ambiguity and identifying gaps. - Proactive in planning and prioritizing workload. - Enjoy working with data and finding ways to make processes more efficient. - Strong technical communicator who can translate complex processes into clear documentation. Benefits - Paid time off and Parental leave. - Gym Reimbursement Program. - Employee Assistance Program. - Short-term & Long-term Disability. - 6 floating Fridays (based on eligibility rules). - CIEE Study Abroad and TEFL Program discounts. - 403(b) Retirement Plan with employer contribution. - Insurance Coverage (life, travel, medical, dental, and vision). - Flexible Spending Accounts/Health Savings Accounts (medical and dependent). - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).