XWELL

• Observe in-store customer journeys to understand service flow and engagement points • Document key steps in the customer experience, including opportunities for enhancement • Support identification of service improvements that align with brand standards • Assist in gathering and organizing basic performance data (KPIs) • Learn how metrics are used to evaluate store and operational performance • Support preparation of basic business reviews and summaries • Observe daily store operations, including workflows and team interactions • Review systems and in-store processes to identify opportunities for efficiency • Assist in drafting standard operating procedures (SOPs) and training materials • Spend time in-store observing customer flow and operational execution • Take detailed notes and contribute to process documentation • Participate in team discussions and share observations and insights • Collaborate with team members to support continuous improvement initiatives

• Conduct a comprehensive audit of existing HR policies, procedures, and documents across corporate and field operations • Organize and categorize documentation by HR function (e.g., onboarding, employee relations, compliance, benefits) • Develop and apply standardized SOP templates for consistency and usability • Draft, edit, and format SOP documents to ensure clarity and alignment with company standards • Create supporting process maps and workflow documentation where applicable • Identify gaps, inconsistencies, and redundancies in current HR documentation • Partner with HR stakeholders to validate processes and ensure accuracy • Recommend enhancements to improve efficiency, clarity, and employee/manager experience • Collaborate with HR team members and cross-functional partners to gather insights and feedback • Participate in team meetings and working sessions to align on priorities and deliverables • Support the development and execution of a structured 12-week project plan • Track progress against milestones and deliverables • Provide regular updates to leadership on project status and key outcomes