Tower Health

Role Description The IAM Security Analyst III is a key member of the team helping evolve role-based access with ServiceNow. Provides technical support for customer account inquiries in effectively resolving or escalating incidents and inquiries related to access or account management services across multiple applications and technology platforms. Addresses end-user's access and other security related issues and recommends improvements to address security issues or gaps. Ability to make general decisions without guidance and direction in problem solving based upon a solid knowledge of the IAM functions, processes, and procedures. May participate in a project team involved in completion of difficult assignments, requiring proficient knowledge of field of specialization. This is a remote role with a strong preference for candidates residing in Pennsylvania. Candidates in Eastern and Central time zones will be considered. Qualifications - Relevant experience with ServiceNow. - Strong familiarity and experience with IAM. - Strong leadership skills to coordinate work, handle IAM escalations, interact across departments and in meetings. - Understanding of cybersecurity. - High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education. - Obtains certification or training for applicable system(s) or application(s) as assigned, and meets department expected outcomes regarding time frame for completion, overall scoring and other aspects of training or certification process: Epic Security certification. Requirements - Analytical Skills - Collaborative Skills - Computer Skills to include use and navigation - Customer Service Skills - Delegation Skills - Detail Oriented - Epic Proficiency - Excellent Communications Skills - Excellent Interpersonal Skills - Good Reasoning Skills - Microsoft Office Applications - Multitasking - Organizational Skills - Problem Solving Skills - Project Management Skills - Service Orientation - Strong Team Player Company Description Tower Health is a regional integrated healthcare system that offers leading-edge, compassionate healthcare and wellness services to communities in Berks, Chester, Montgomery, and Philadelphia Counties. With 1,200 beds across the system, Tower Health consists of Reading Hospital in West Reading; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher's Hospital for Children, a partnership of Tower Health and Drexel University in Philadelphia. For more information, please visit https://towerhealth.org/ .

Role Description Are you an Epic Beacon Analyst? Bring your Beacon build experience to Tower Health and play a key part in implementing, developing, and maintaining the Epic system along with third-party systems. This role is primarily remote with a preference for those residing in Eastern and Central time zones. - Analysis: - Investigating processes to understand operations. - Researching, analyzing, and understanding workflows of end users. - Building & Testing: - Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes. - Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety. - Troubleshooting: - Resolving integration/mapping issues. - Methodically approaching problems or processes to troubleshoot and resolve. - Developing application and integrated test scripts. - Participating in thoroughly testing builds. - Providing on-call support based on application needs. - Independently Interacting: - Establishing credibility at all levels and building partnerships with customers and colleagues. - Working closely with Senior Analysts and technical IT staff to implement, upgrade, and support software systems. - Comfortably presenting information to colleagues and end users and tailoring communication to the audience. - Communicating, collaborating, and sharing knowledge with the team. - Developing Knowledge/Skills: - Obtaining an in-depth knowledge of the Epic platform for the supported application. - Having a general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise. Qualifications - Epic Beacon certification is required. Additional certification in Willow is preferred. - Epic analyst Beacon build experience is required. - Excellent communication skills and customer-service oriented. - Collaboration with IT staff and end users is key for this position. - A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies. - Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree. - Proven critical thinking skills, follow through, and attention to detail. Company Description Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes: - Reading Hospital - Phoenixville Hospital - Pottstown Hospital - St. Christopher's Hospital for Children (in partnership with Drexel University) Committed to academic medicine and training, Tower Health offers various programs, including: - Residency and fellowship programs - Drexel University College of Medicine at Tower Health - Reading Hospital School of Health Sciences Additionally, the system provides a wide range of healthcare services, such as: - Reading Hospital Rehabilitation at Wyomissing - Home healthcare via Tower Health at Home - TowerDirect ambulance and emergency response - Tower Health Medical Group - Tower Health Providers (a clinically integrated network) - Tower Health Urgent Care facilities across its service area Overview Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour

Role Description Are you an Epic Hospital Billing Analyst? Bring your HB build expertise to Tower Health and play a key part in implementing, developing, and maintaining the Epic system along with third-party systems. This role is primarily remote with a preference for those residing in Eastern and Central time zones. - Analysis: - Investigating processes to understand operations. - Researching, analyzing, and understanding workflows of end users. - Building & Testing: - Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes. - Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety. - Troubleshooting: - Resolving integration/mapping issues. - Methodically approaching problems or processes to troubleshoot and resolve. - Developing application and integrated test scripts. - Participating in thoroughly testing builds. - Providing on-call support based on application needs. - Independently Interacting: - Establishing credibility at all levels and building partnerships with customers and colleagues. - Working closely with Senior Analysts and technical IT staff to implement, upgrade, and support software systems. - Comfortably presenting information to colleagues and end users and tailoring communication to the audience. - Communicating, collaborating, and sharing knowledge with the team. - Developing Knowledge/Skills: - Obtaining an in-depth knowledge of the Epic platform for the supported application. - A general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise. Qualifications - Epic Resolute Hospital Billing certification is required. - Epic analyst HB build experience is required. - Excellent communication skills and customer-service oriented. - Collaboration with IT staff and end users is key for this position. - A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies. - Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree. - Proven critical thinking skills, follow through, and attention to detail. Company Description Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes: - Reading Hospital - Phoenixville Hospital - Pottstown Hospital - St. Christopher's Hospital for Children (in partnership with Drexel University) Committed to academic medicine and training, Tower Health offers various programs, including: - Residency and fellowship programs - The Drexel University College of Medicine at Tower Health - The Reading Hospital School of Health Sciences Additionally, the system provides a wide range of healthcare services, such as: - Reading Hospital Rehabilitation at Wyomissing - Home healthcare via Tower Health at Home - TowerDirect ambulance and emergency response - Tower Health Medical Group - Tower Health Providers (a clinically integrated network) - Tower Health Urgent Care facilities across its service area

Role Description The Strategic Sourcing Manager manages the implementation, ongoing support, and prioritization of initiatives in Supply Chain Management. - Develops and drives the overall business systems strategy and roadmap. - Manages multiple projects simultaneously ranging in size, complexity, and duration. - Oversees the creation and delivery of data-driven insights across Tower Health verticals to support strategic and operational business goals. - Directs Supply Chain projects related to improved workflow and cost-saving initiatives. - Provides personal experience and subject matter expertise to support the creation and delivery of complex healthcare analytics projects for a diversity of uses. - Leads analytical teams in developing their expertise to promote professional and technical growth. - Mentors and trains the analytic team on techniques, data features, analytics software applications, clinical scenarios, business dynamics, and requirements. - Oversees the creation and maintenance of technical documentation, requirements, methodologies, coding, testing plans, and results validations. Work Schedule: Remote; Monday-Friday: 8am-4:30pm EST Qualifications - 4 year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree - Healthcare experience preferred Requirements - Analytical Skills - Excellent Communications Skills - Excellent Interpersonal Skills - Financial and Business Acumen - Leadership Skills - Microsoft Excel - Microsoft PowerPoint - Microsoft Word - Multitasking - Negotiation Skills - Organizational Skills - Prepare & Give Presentations - Problem Solving Skills - Strategic Planning Skills - Strategic Thinking Benefits - Generous time off, tuition assistance, and comprehensive benefits - Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience - Employee Assistance Program, Retirement Savings Program, Life Insurance, and more! Company Description Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). - Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. - Provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

Role Description Are you an Epic Willow Ambulatory Analyst? Bring your Epic Willow Ambulatory build experience to Tower Health and play a key part in implementing, developing, and maintaining the Epic WAM system along with third-party systems. This position is primarily remote with a preference for those residing in Eastern and Central time zones. - Analysis: - Investigating processes to understand operations. - Researching, analyzing, and understanding workflows of end users. - Building & Testing: - Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes. - Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety. - Troubleshooting: - Resolving integration/mapping issues. - Methodically approaching problems or processes to troubleshoot and resolve. - Developing application and integrated test scripts. - Participating in thoroughly testing builds. - Providing on-call support based on application needs. - Independently Interacting: - Establishing credibility at all levels and building partnerships with customers and colleagues. - Working closely with Senior Analysts and technical IT staff to implement, upgrade, and support software systems. - Comfortably presenting information to colleagues and end users and tailoring communication to the audience. - Communicating, collaborating, and sharing knowledge with the team. - Developing Knowledge/Skills: - Obtaining an in-depth knowledge of the Epic platform for the supported application. - General knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise. Qualifications - Epic Willow Ambulatory build experience and Epic Willow Ambulatory certification are required. - Excellent communication skills and customer-service oriented. - Collaboration with IT staff and end users is key for this position. - A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies. - Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree. - Proven critical thinking skills, follow through, and attention to detail. Company Description Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. - Provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing. - Home healthcare via Tower Health at Home. - TowerDirect ambulance and emergency response. - Tower Health Medical Group. - Tower Health Providers (a clinically integrated network). - Tower Health Urgent Care facilities across its service area.

Role Description The Strategic Sourcing Manager manages the implementation, ongoing support, and prioritization of initiatives in Supply Chain Management. - Develops and drives the overall business systems strategy and roadmap. - Manages multiple projects simultaneously ranging in size, complexity, and duration. - Oversees the creation and delivery of data-driven insights across Tower Health verticals to support strategic and operational business goals. - Directs Supply Chain projects related to improved workflow and cost-saving initiatives. - Provides personal experience and subject matter expertise to support the creation and delivery of complex healthcare analytics projects for a diversity of uses. - Leads analytical teams in developing their expertise to promote professional and technical growth. - Mentors and trains the analytic team on techniques, data features, analytics software applications, clinical scenarios, business dynamics, and requirements. - Oversees the creation and maintenance of technical documentation, requirements, methodologies, coding, testing plans, and results validations. Work Schedule: Remote; Monday-Friday: 8am-4:30pm EST Qualifications - 4 year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree Requirements - Analytical Skills - Excellent Communications Skills - Excellent Interpersonal Skills - Financial and Business Acumen - Leadership Skills - Microsoft Excel - Microsoft PowerPoint - Microsoft Word - Multitasking - Negotiation Skills - Organizational Skills - Prepare & Give Presentations - Problem Solving Skills - Strategic Planning Skills - Strategic Thinking Benefits - Generous time off, tuition assistance, and comprehensive benefits - Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience - Employee Assistance Program, Retirement Savings Program, Life Insurance, and more! Company Description Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. - Provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing. - Home healthcare via Tower Health at Home. - TowerDirect ambulance and emergency response. - Tower Health Medical Group. - Tower Health Providers (a clinically integrated network). - Tower Health Urgent Care facilities across its service area.

Role Description Are you an Epic Analyst with RTE experience? Bring your RTE expertise to Tower Health and play a key part in implementing, developing, and maintaining the Epic system along with third-party systems. This role is primarily remote with a preference for those residing in Eastern and Central time zones. - Analysis: - Investigating processes to understand operations. - Researching, analyzing, and understanding workflows of end users. - Building & Testing: - Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes. - Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety. - Troubleshooting: - Resolving integration/mapping issues. - Methodically approaching problems or processes to troubleshoot and resolve. - Developing application and integrated test scripts. - Participating in thoroughly testing builds. - Providing on-call support based on application needs. - Independently Interacting: - Establishing credibility at all levels and building partnerships with customers and colleagues. - Working closely with Senior Analysts and technical IT staff to implement, upgrade, and support software systems. - Comfortably presenting information to colleagues and end users and tailoring communication to the audience. - Communicating, collaborating, and sharing knowledge with the team. - Developing Knowledge/Skills: - Obtaining an in-depth knowledge of the Epic platform for the supported application. - General knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise. Qualifications - Epic RTE certification and RTE experience are required. - Epic analyst Grand Central ADT build experience in addition to RTE is a plus. - Excellent communication skills and customer-service oriented. - Collaboration with IT staff and end users is key for this position. - A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies. - Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree. - Proven critical thinking skills, follow through, and attention to detail. Company Description Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. - Provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing. - Home healthcare via Tower Health at Home. - TowerDirect ambulance and emergency response. - Tower Health Medical Group. - Tower Health Providers (a clinically integrated network). - Tower Health Urgent Care facilities across its service area.

Role Description The Purchasing Contract Administrator performs analytical and core contract administration tasks in support of Contracting and Value Analysis. The position includes heavy emphasis on strategic sourcing and system-wide contract standardization. - Manages and directs the solicitation of bids and proposals. - Analyzes proposal responses and contract alternatives to determine financial impact, negotiates and develops favorable agreements and contract terms, and secures and documents discounts where possible. - Conducts analysis and research as needed to support Value Analysis initiatives. - Develops, implements, and administers policies and procedures for the procurement of supplies, materials, equipment, services, and capital projects. - Communicates and coordinates with Department Heads as needed to maintain cooperative relationships and consistent practices. - Monitors and evaluates the performance of vendors to ensure that all parties are complying with contractual terms. - Meets with vendors and hospital staff to plan projects, resolve problems, standardize purchases, and implement savings. - Develops expertise in the portfolio of contracts to which he/she is responsible. Work Schedule: Remote. Monday-Friday, 8am-4:30pm Qualifications - 4 year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree - Healthcare contracting and sourcing expertise including: - Strategic sourcing methodologies (RFP/RFQ/RFI) - Complex contract negotiation skills (pricing tiers, rebates, physician preference items) - Understanding of GPO contracting structures and local contracting strategies - Familiarity with clinical terminology and physician preference items (implants, devices) - Experience negotiating contracts (including high-cost surgical implants/devices) focusing on cost reduction and supplier performance - Experience conducting supplier business reviews - Spend analytics utilization analysis, and savings validation and tracking - Experience supporting product conversions, standardization initiatives, and cost-reduction projects Requirements - Collaborative Skills - Customer Service Skills - Detail Oriented - Excellent Communications Skills - Excellent Interpersonal Skills - Listening Skills - Microsoft Office Applications - Multitasking - Negotiation Skills - Organizational Skills Benefits - Generous time off, tuition assistance, and comprehensive benefits - Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience - Employee Assistance Program, Retirement Savings Program, Life Insurance, and more! Company Description Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

Role Description Are you an Epic Willow Ambulatory Analyst? Bring your Epic build expertise to Tower Health and play a key part in implementing, developing, and maintaining the Epic system along with third-party systems. This role is primarily remote with a preference for those residing in Eastern and Central time zones. - Analysis: - Investigating processes to understand operations. - Researching, analyzing, and understanding workflows of end users. - Building & Testing: - Developing, testing, deploying, and evaluating appropriate interface solutions and ongoing maintenance needs for sustainable processes. - Appropriately configuring systems to improve processes, add efficiencies, and promote patient safety. - Troubleshooting: - Resolving integration/mapping issues. - Methodically approaching problems or processes to troubleshoot and resolve. - Developing application and integrated test scripts. - Participating in thoroughly testing builds. - Providing on-call support based on application needs. - Independently Interacting: - Establishing credibility at all levels and building partnerships with customers and colleagues. - Working closely with Senior Analysts and technical IT staff to implement, upgrade, and support software systems. - Comfortably presenting information to colleagues and end users and tailoring communication to the audience. - Communicating, collaborating, and sharing knowledge with the team. - Developing Knowledge/Skills: - Obtaining an in-depth knowledge of the Epic platform for the supported application. - Having a general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise. Qualifications - Experience with Epic Willow Ambulatory build along with Epic Willow Ambulatory certification required. - Excellent communication skills and customer-service oriented. - Collaboration with IT staff and end users is key for this position. - A basic understanding of the Windows environment and an eagerness to learn, support, and tenaciously troubleshoot supporting technologies. - Bachelor’s degree is preferred. Combination of relevant education and experience may be considered in lieu of degree. - Proven critical thinking skills, follow through, and attention to detail. Company Description Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes: - Reading Hospital - Phoenixville Hospital - Pottstown Hospital - St. Christopher's Hospital for Children (in partnership with Drexel University) Committed to academic medicine and training, Tower Health offers various programs, including: - Residency and fellowship programs - The Drexel University College of Medicine at Tower Health - The Reading Hospital School of Health Sciences Additionally, the system provides a wide range of healthcare services, such as: - Reading Hospital Rehabilitation at Wyomissing - Home healthcare via Tower Health at Home - TowerDirect ambulance and emergency response - Tower Health Medical Group - Tower Health Providers (a clinically integrated network) - Tower Health Urgent Care facilities across its service area

Role Description The Trauma Data Coordinator (Trauma Registrar) accurately interprets and abstracts clinical data from the medical record into the trauma registry database as defined by the Pennsylvania Trauma Outcome Study (PTOS) and National Trauma Data Bank (NTDB) utilizing ICD-10 and AIS coding guidelines. - Works independently to complete case abstraction within applicable time frame. - Collaborates with other data coordinators on case assignment and submission. - Performs inter-rater reliability and validity checks on peer abstracted cases. - Utilizes abstracted data for quality and research projects and to guide trauma injury prevention initiatives. - Runs reports to prioritize work as directed by program manager. - Stays informed of all relevant PTSF and NTDB updates and changes. - Attends trauma-related meetings and conferences as directed. - Potential to work remotely; Dayshift - No Holidays. Qualifications - 2 year/Associate Degree - OR - combination of relevant education & experience may be considered in lieu of Associate Degree. - Completes and maintains all competencies and trainings as required for role. - Trauma registrar experience preferred. - CSTR and CAISS certifications preferred. Requirements - Certified Specialist in Trauma Registries (CSTR) within 36 months of hire. - AAAM AIS (Association for the Advancement of Automotive Medicine - Abbreviated Injury Scale) certification within 1 year of hire. - Completion of certificate/degree in one or more of the following is preferred: - Certified Trauma Registry Specialist (CTRS-through ACS) - RHIT or RHIA (through AHIMA) - Registered Nurse (RN) - Licensed Practical Nurse (LPN) - PA EMT Registration - Other Allied Health profession