Role Description The Project Coordinator works on administrative, technical, and operational projects essential for the success of the department and customer experience. Key responsibilities include: - Build, maintain, and improve program applications in the application management system. - Create, maintain, and improve tracking systems and operational workflows for various projects. - Analyze existing processes, identify opportunities for improvement, and create scalable solutions. - Create, distribute, and train the team on specific projects and processes. - Manage the process and maintain systems for enrolling students in travel insurance. - Provide support to the Sales team with application, billing, and technical support inquiries. - Create content for and maintain the enrollment process for student Pre-Departure online courses in Canvas. - Assist with awarding the Global Navigator Scholarship. - Learn, maintain, and troubleshoot department technology platforms. - Participate in an in-person training each year. - Flexibility to work some evening and weekend hours to meet deadlines. - International travel up to once per year to chaperone student group flights. - Responsible for providing emergency support during 1-2 travel weekends per year. - Other duties as assigned. Qualifications - Bachelor’s degree or international equivalent. - A minimum of two years of administrative, operational, project coordination, systems support, or related experience. - Advanced Microsoft Excel skills, including experience with formulas, large data sets, and reporting tools. - Strong technical aptitude with the ability to quickly learn and troubleshoot multiple software platforms. - Experience working with CRM, database, application management, learning management, or project management systems. - Ability to analyze processes, identify inefficiencies, and recommend improvements. - Excellent written and verbal communication skills. - Strong organizational skills and attention to detail. - Ability to take broad direction and deliver results independently. - Strong problem-solving and critical thinking skills. - Ability to communicate information across cultures with international staff. Requirements - Comfortable navigating ambiguity and identifying gaps. - Proactive in planning and prioritizing workload. - Enjoy working with data and finding ways to make processes more efficient. - Strong technical communicator who can translate complex processes into clear documentation. Benefits - Paid time off and Parental leave. - Gym Reimbursement Program. - Employee Assistance Program. - Short-term & Long-term Disability. - 6 floating Fridays (based on eligibility rules). - CIEE Study Abroad and TEFL Program discounts. - 403(b) Retirement Plan with employer contribution. - Insurance Coverage (life, travel, medical, dental, and vision). - Flexible Spending Accounts/Health Savings Accounts (medical and dependent). - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).

• Lead cross-functional project teams and ensure accountability for delivering projects on time, within scope, and to a high-quality standard • Own end-to-end project planning, execution, and delivery across all project phases • Define and align project objectives, delivery strategy, and scope with client expectations and business goals • Monitor project performance, including timelines, KPIs, and financial tracking to ensure delivery efficiency and profitability • Identify, assess, and mitigate project risks, issues, and dependencies proactively • Oversee change management processes, ensuring proper control of scope and contract adjustments • Manage external vendors and third-party partners when applicable, ensuring alignment with delivery expectations • Provide regular, structured reporting and updates to senior stakeholders and clients • Support business growth opportunities, including input into renewals and pre-sales activities • Mentor and support junior project managers, promoting best practices and knowledge sharing • Ensure effective governance structures, communication flows, and delivery frameworks are in place throughout the project lifecycle

• Take ownership of end-to-end project delivery, ensuring projects are completed according to agreed scope, timelines, budget, and quality standards. • Act as the primary point of contact for customers throughout the project lifecycle, building strong and trusted relationships. • Coordinate internal teams and external stakeholders to ensure effective collaboration and successful project execution. • Define project plans, milestones, resource requirements, and delivery schedules. • Monitor project progress, proactively identifying risks, dependencies, and potential roadblocks. • Drive issue resolution and implement mitigation plans to minimize delivery impact. • Manage project budgets, forecasts, and performance indicators to support successful commercial outcomes. • Facilitate change requests and ensure project scope remains properly controlled and documented. • Support commercial discussions related to project extensions, renewals, and additional service opportunities. • Promote continuous improvement by contributing ideas, lessons learned, and best practices across the project management function. • Establish effective project governance and communication frameworks. • Maintain clear visibility of project status through regular reporting and stakeholder updates. • Ensure project risks, issues, actions, and dependencies are actively managed throughout delivery. • Coordinate release activities and delivery readiness across multiple stakeholders. • Drive customer satisfaction by ensuring deliverables meet agreed business requirements and expectations.

Role Description The Project Manager, Avparts, supports the Sales, Business Development and Acquisitions by securing deals, contracts and new business. The Project Manager will also participate in the formulation of program strategies, governance and processes. This opportunity is remote based. Project Management: - Manage aircraft and inventory acquisition project activities - Monitor market conditions and adjust the business development strategy as appropriate - Monitor the status of business development projects - Research, develop and recommend best practices, processes & strategies for the discovery of new business opportunities - Develop needs analysis, feasibility studies, and other related documents to effectively evaluate possible new lines of business - Recommend internal processes to define product and/or services strategies, plans and priorities - Develop Programs and expand globally - Identify and manage overall program costs and budgets including standard inventory and material list costs - Inventory management - On-time delivery performance - Quality compliance Sales and Spends: - Monitor and report progress of the strategic plan monthly - Draft and finalize agreements to ensure alignment with company goals - Ongoing development of product diversification to meet industry requirements - Report outcome on actual project budgets on a monthly basis - Track all spends to ensure they align with budget requirements - Support product and services strategies, plans and priorities - Monitor and determine life cycles and profitability management for the organization - Collaborate with Outside Part Sales Managers and Inside Sales to grow the business Process: - Aligned processes to the corporate requirements - Measure project performance by interpreting data and deliverables, making necessary adjustments when necessary - Provide the technical support during part outs - Capture project shortfalls and make recommendations to recover and improve the project process - Maintain inventory management processes for improved receipt of part out inventory and surplus inventory buys - Support process improvement initiatives in Avparts with a focus on the records and quality management team - Track and measure performance of partnerships, including key metrics and KPIs. Continuously assess the effectiveness of partnerships and make recommendations for improvement Qualifications - Minimum 5 years’ experience in Project Management or related field - Preferred Post Secondary Degree in Business, Engineering or related - Communication - Building strategic working relationships - Motivating - Strategic Thinking - Persuasive communication/Negotiation skills - Project management - Change management - Progressive experience in Project Management - Thorough understanding and abilities to read and interpret an IPC, CMM, AMM, drawings and additional technical materials - Must be proficient in software critical to customer communication, i.e., PowerPoint, Word - Must be proficient in spreadsheet creation and management involved in forecasting and price modeling, i.e., Excel - Must be proficient in Microsoft Office Suite of software - Experience in WinAir would be beneficial - Excellent oral, written and presentation communication skills - Excellent project delivery skills, with proven accomplishments leading cross-functional projects - The ideal candidate will be a self-starter, strong communicator, and have the ability to deal with ambiguity, and a passion & drive for sales and change management - Collaborative team player - The ability to effectively manage multiple activities of varying complexity while under time constraints - Ability to work independently as well as collaboratively - Formal training in project management would be an asset - Strong technical knowledge within aviation and aircraft systems would be an asset - Strong ability to understand and analyze program financial data - Ability to track work accomplished to baseline plans and identify issues, track progress, and follow through on effective corrective actions based on data analysis and trends Eligibility - You must be legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) - Provide a clear Criminal Background Check - Be fully vaccinated against COVID-19 in order to be considered for this position Location and other Key Details - Onsite, hybrid or fully remote work arrangements are available, depending on the candidate’s location - Hours of work are a regular 40-hour work week, Monday to Friday - Travel with varied schedule - We offer competitive compensation, pension contributions, and benefits