Software Support Engineer, 2nd Level
Location
Greece
Posted
101 days ago
Salary
0
Seniority
Senior
Job Description
Software Support Engineer, 2nd Level
Qualco Technology
• Understanding clients’ installations and processes; • Designing procedures for system troubleshooting and maintenance; • Building tools/queries to fulfil customer service requests and improve customer experience; • Investigating and identify root cause concerning reported customer incidents; Perform service restoration actions when possible; • Taking part in the investigation and Problem Management processes - during the support & maintenance phases – by implementing bug fixes, upgrades and enhancements to our existing clients; • Providing second level support for Qualco software services; and • Developing/Updating internal Monitoring Tools. • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
Job Requirements
- Degree in Computer Science or a relevant field of study
- Work experience as a Support Engineer or similar software engineering role
- Experience in NET Framework, C#, databases and SQL
- Microsoft ETL tools and IIS knowledge will be highly appreciated
- Strong analytical and problem-solving skills
- High level of ownership and attention to detail
- Team Spirit and passion for results
- Client facing with good verbal and written communication and interpersonal skill
- Firm command of the English language.
Benefits
- Competitive compensation, ticket restaurant card, and annual bonus programs
- Cutting-edge IT equipment, mobile and data plan
- Modern facilities, free coffee and beverages, indoor parking, and company bus
- Private health insurance, onsite occupational doctor, and workplace counselor
- Flexible working model, hybrid benefits & home equipment benefits
- Onsite gym, wellness facilities, and ping pong room
- Career and talent development tools
- Mentoring, coaching, personalized annual learning and development plan
- Employee referral bonus, regular wellbeing, ESG and volunteering activities
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