Requisition Number: 2365842 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Fraud Analyst supports the Directed Spend fraud team by monitoring key dashboards and alerting tools for suspicious activity, handling transactional disputes, and completing case reviews. The Fraud Analyst reviews assigned tools and performs fraud investigations to ensure suspected fraud is identified, remediated appropriately, and resolved across cases originating from various sources. The Fraud Analyst is expected to have a deep understanding of fraud and be able to lead investigations and summarize findings appropriately as a subject matter expert. This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST/EST. It may be necessary, given the business need, to work occasional overtime. You will enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Investigate system-generated alerts to confirm transaction legitimacy and identify suspected fraud - Conduct operational investigations and research to support assigned potential fraud cases - Analyze transaction data to identify trends, anomalies, and other fraud risk indicators - Draft review summaries that clearly document trends, key evidence, and investigation outcomes - Maintain complete and timely case documentation, including findings, actions taken, and final disposition - Investigate transaction disputes and coordinate card replacement and member reimbursement when applicable - Escalate suspected fraud, repeat patterns, or high-risk activity to leadership for review and action - Manage a case queue by prioritizing work to meet multiple deadlines and service expectations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 2+ years of experience in banking or financial services industry - 1+ years of experience in payment fraud investigations, online fraud investigations, or financial crime risk management - 1+ years of experience in payment card operations, disputes, chargebacks, or fraud analysis - 1+ years of experience with Excel (e.g., filter, sort, V-lookup, pivot tables, etc.) Preferred Qualification: - Familiarity with database querying (SQL) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Manage an individual caseload of terminating and deconverting plans in SalesForce and Jira • Create and monitor ticketing activity between multiple operational teams, ensuring SLAs are met • Deliver best-in-class client experience through regular interactions with plan sponsors and recordkeepers • Ensuring all documentation related to plan termination/deconversion is in good order, verifying last payroll and blackout dates • Partnering with internal teams to complete the full client account closure • Configure a variety of termination activities across multiple HI systems • Reconciliation activities to capture cash/fund imbalances • Financial transaction activity including plan liquidation, cash movements, processing dividends and quality review of team transactions • Plan audit activities, including validation of payroll processing up to and not beyond agreed upon dates, ensuring transactions are accurate up to termination/liquidation date • Preparing reports for the new recordkeeper within Snowflake and HEX • Researching ROTH Basis amounts and updating accordingly • Researching and answering follow up questions from the plan sponsor and/or new recordkeeper • Conduct root cause analysis to provide suggestions on how to reduce churn • This position's duties and assignments are subject to modification based on organizational needs.

• Collaborate with Aura CX leaders, Sales, Finance, and Outsource Partners to align forecasts, staffing strategies, hiring plans, and associated expenses to business goals • Forecast contact volume, handling times, shrinkage, and occupancy across all channels to determine FTE requirements, new hire class sizes, and training timing • Own the vendor (BPO) forecast, ensuring staffing plans, billable hours, and service quality guarantees are aligned with contractual agreements • Develop, execute, and measure forecasting models using multiple methods; conduct backtesting and error analysis (MAPE/APE/MAE) to improve accuracy • Create and maintain dashboards and reporting (Tableau, Databricks, Five9, Verint, Excel) that monitor forecast accuracy, occupancy, and performance trends • Deliver actionable recommendations and executive-level presentations that influence operational and corporate strategy • Conduct scenario modeling and sensitivity analysis to evaluate the impact of campaigns, product launches, or growth initiatives on staffing and cost • Integrate forecast and capacity planning into the broader WFM ecosystem, ensuring alignment with scheduling and real-time management processes • Serve as a trusted advisor on workforce management and call center best practices that support the deployment of tools and technology across the organization • Assist with WFM and call center system requests, ensuring configuration, reporting, and access needs are met • Provide backup support as needed for scheduling and intraday requests • Other duties as assigned

• Reviews and analyzes conflicts reports to identify any potential conflicts of interest issues which require resolution. • Collaborates with other members of the New Business Conflict Clearance team, Conflicts Attorneys, and Office of the General Counsel to resolve potential ethical conflicts and facilitate the new matter opening process. • Communicates effectively with attorneys and staff to gather necessary information for conflicts checks, conflicts review and clarify any discrepancies in the iManage request form. • Validates the requirements for each conflict check with the requesting lawyer or secretary to ensure compliance with firm policies and legal standards. • Conducts corporate research using both internal and external resources to verify the accuracy of information and understand corporate relationships and structures. • Coordinates with the Client Accounting Department and other relevant departments to ensure the integrity and consistency of database information. • Provides coverage for department functions, including after-hours and weekend support as needed, ensuring continuous operation of conflicts resolution processes. • Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others. • Manages Firm resources responsibly. • Complies with and understands Firm operation, policies, and procedures. • Performs other related duties as assigned.