Vego Garden

Role Description We are seeking a highly adaptable and team-centric fully remote Customer Service Representative who can provide outstanding service to our valued customers. If you have relevant experience and are passionate about sustainable living, we would love to have you on our team! - Represent Vego Garden’s high customer service standards with enthusiasm and passion. - Identify and assess customers’ needs to achieve satisfaction. - Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite). - Execute the key administrative data entry into customer records with high attention to detail. - Assist customers with updated documentation regarding orders and refunds. - Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat). - Resolve customer issues impacting their satisfaction using creative solutions. - Comply with Company policies and procedures. - Perform all other duties as assigned. Qualifications - 2+ years of call center experience is required. - Experience supporting customers in an e-commerce or DTC environment preferred. - Experience with live chat, email, social media, and phone support. - Ability to provide exceptional service to Vego Garden customers. - A reliable, flexible, client-focused service professional with strong digital literacy abilities. - A team player with strong interpersonal and communication skills. - High attention to detail in both verbal and written forms. Requirements - This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing. - This position is open to candidates located within the United States only. - This is a full-time, remote position based out of Tomball, TX. - 8:00 AM to 4:30 PM CST. Lunch break 12:00 pm to 12:30 pm. - Occasional weekend shifts may be required. Benefits - Payrate starting at $17 per hour. - Flexible Paid Time Off. - 12 PTO days per year, accrued bi-weekly, with incremental increases annually. - 7 paid Holidays. - 401k contribution match of 4%. - Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans. - Phone Allowance of $50 per month. - We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!

• Represent Vego Garden’s high customer service standards with enthusiasm and passion. • Identify and assess customers’ needs to achieve satisfaction. • Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite). • Execute the key administrative data entry into customer records with high attention to detail. • Assist customers with updated documentation regarding orders and refunds. • Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat). • Resolve customer issues impacting their satisfaction using creative solutions. • Comply with Company policies and procedures. • Perform all other duties as assigned.

Company Profile: Vego Garden is making gardening as accessible and sustainable as possible, while encouraging gardening to be an avenue for personal and community development!  Since its successful launch in 2020, Vego Garden has quickly become the leading brand in raised garden beds and one of the fastest-growing consumer brands in the country. In just five years, our rapid growth has led to the establishment of a 200,000-square-foot headquarters and distribution center, along with a beautiful 5-acre farm. Today, Vego Garden proudly employs over 100 dedicated team members across the U.S. and internationally. Our high-quality raised garden beds are recognized for their durability, eco-friendly materials, and safety for both children and pets. We are proud to be partnering with Costco, ACE Hardware, Home Depot, Menards, Lowe’s, Wayfair, and Amazon. We owe our success to our loyal customers and passionate team. Through our Vego Garden Kids and Giving Back Program, we have donated more than 3,500 garden beds to schools, underserved communities, and other philanthropic initiatives - helping to grow gardens and give back across the nation by making gardening easier anytime, anywhere! We're proud to be a certified Great Place to Work company! Vego Garden Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status. Job Purpose: Vego Garden is seeking a strategic and analytically minded Senior Purchasing Specialist to play a critical role in driving category purchasing performance, inventory optimization, and vendor relationship excellence for our core product lines. This role goes beyond transactional purchasing, requiring advanced skills in inventory data scrutiny, supplier performance tracking, and category-level procurement strategy. The ideal candidate will be comfortable managing key product categories, forecasting, executing replenishment and reorder strategies, monitoring vendor KPIs, and ensuring cost accuracy and SKU integrity. This is a high-responsibility position within our procurement team, designed for a professional who can combine technical mastery of procurement systems with strategic oversight of purchasing activities. Essential Responsibilities: Strategic Purchasing & Category Management - Own purchasing activities for assigned key product categories within Vego Garden’s core product lines, including sourcing, order placement, and vendor communications. - Develop and maintain category purchasing strategies to optimize cost, lead time, and vendor performance. - Monitor vendor KPIs (on-time delivery, defect rates, responsiveness) and implement corrective action plans when performance falls below targets. - Conduct supplier capacity and risk assessments to mitigate supply chain disruptions. Inventory Assessment & Reorder Management - Perform inventory trend analysis using ERP and forecasting tools to identify optimal reorder points and target purchase quantities. - Collaborate with supply chain and operations teams to create demand-driven replenishment plans. - Provide proactive insights into stock availability, seasonality impacts, and replenishment needs to minimize both stock-outs and excess inventory. Product Master Data & Cost Management - Own the creation, update, and lifecycle management of SKUs across ERP and procurement systems, ensuring data accuracy and compliance with internal standards. - Maintain product cost records and collaborate with Finance to reconcile cost variances and update landed cost calculations. - Support product launches by setting up BOMs (Bill of Materials), category attributes, and pricing structures. Procurement Operations & Process Improvement - Create and manage Blanket Purchase Orders (BPOs) and standard POs for assigned vendors and product lines. - Reconcile PO discrepancies in collaboration with warehouse, receiving, and finance to ensure accurate invoices and payments. - Identify opportunities to automate reporting, streamline purchasing workflows, and enhance ERP data accuracy. Reporting & Evaluation - Develop and maintain procurement dashboards to track spend by category, vendor lead times, cost trends, and vendor scorecards. - Prepare monthly procurement performance reports for leadership, highlighting cost savings, vendor performance, and supply continuity risks.