Role Description The Customer Success Team at RTI is dedicated to delivering exceptional customer experiences and driving significant business value. As a Customer Success Manager, you will build strong relationships with customers, foster successful product adoption and assist in identifying new project opportunities. You will play a crucial role in contributing to RTI’s overall success by driving retention and cultivating loyalty, while supporting revenue growth. What You’ll Do / Responsibilities - Customer Success and Focus: - Become a trusted advisor through proactive engagement and guidance to help maximize the value of your customer’s products and services. - Develop a strong understanding of customers’ organizations and business practices to build relationships with key influencer and decision maker contacts. - Partner with internal teams (Products and Markets, Services, Marketing) to ensure customers have access to the latest solutions and expertise. - Monitor customer health, proactively identify and mitigate potential risks to customer satisfaction and experience. - Customer Retention & Expansion: - Assist in identifying upsell, cross-sell and new project opportunities within existing customers and ensuring seamless handoffs to Account Manager and Field Application Engineer to pursue opportunities. - Understand and track key performance indicators (KPIs) that measure the effectiveness of customer success initiatives. - Customer Success Strategy & Execution: - Collaborate within the Customer Success team to develop and refine customer success best practices, methodologies, and playbooks. - Leverage tools and automation to optimize the digital customer journey and assist with serving our customers at scale. Qualifications - Technical degree with at least 3+ years of experience in a post-sales, customer facing role such as customer success, field application engineering, customer support, customer experience focused program/project management. - Experience working with on-premise software. - Experience in autonomous devices, IoT/IIoT, or embedded systems. - Excellent communication and collaboration skills, working with cross functional teams and initiatives. - Strong focus on customer needs and an intellectual curiosity about the products that help to meet them. - Right to Work: Applicants must have the current legal right to work in the United Kingdom. Sponsorship is not available for this position. Requirements - Experience in a quickly-scaling, post-sales customer function is preferred. - Sales experience is a plus. Benefits - Flexible working schedule. - Remote working + Home Office Stipend to cover the costs of working from home. - 25 days of paid vacation + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation. - Annual bonus based on individual and company performance + other prizes and awards. - We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed.

• Support key strategic initiatives aimed at user retention, optimizing communication channels, and boosting the overall efficiency of our CRM activities. • Dive deep into data, uncover actionable insights, and evaluate CRM mechanics. • Actively foster a data-driven decision-making culture across the team. • Become a core analytical cornerstone and go-to expert for the entire CRM direction. • Work with massive data volumes where your insights directly shape and steer real-world business decisions. • Enjoy a high degree of autonomy to introduce automation, AI-driven solutions, and cutting-edge analytical frameworks. • Play an active role in scaling one of the company's most vital, strategic growth vectors. • See the direct impact of your work reflected in improved retention, higher engagement, and core business metrics. • Collaborate within a mature, high-performing analytics team with vast opportunities for further career and leadership growth.

• Manage assigned client accounts within a defined scope, exercising judgment in prioritizing client needs and deliverables • Manage day-to-day activities for assigned client accounts with increasing autonomy • Communicate respectfully and effectively while independently managing and resolving client escalations • Prioritize timely and effective responses to client and internal requests while continuously incorporating feedback and coaching • Lead the assigned Point-of-Delivery (POD) by facilitating meetings • Partner with senior Client Success Executives to support client satisfaction, retention, and performance outcomes • Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities • Prepare for and participate in client meetings, performance reviews, and follow-up activities • Collaborate cross-functionally to align internal teams with client goals and expectations • Maintain accurate and up-to-date documentation of client strategies, risks, and action plans • Participate in onboarding and implementation activities for new client engagements • Develop healthcare revenue cycle, compliance, and industry knowledge through training and on-the-job experience

Role Description As a Customer Success Manager – Federal Solutions, your mission is to amplify the impact of Cellebrite’s products and services for our customers, knowing that each case closed brings communities closer to safety. Through proactive engagement and deep domain expertise, we empower customers to navigate the evolving digital forensics landscape with confidence and agility. We measure our success by our customers’ ability to accelerate justice outcomes, reflected in increased customer satisfaction (NPS), loyalty (GRR), and revenue growth (NRR). Responsibilities - Main Point of Contact Post-Sale: Serve as the primary post-sale point of contact for assigned accounts building strong relationships with executive, operational and investigative stakeholders. Conduct strategic business reviews and align Cellebrite solutions with mission objectives, outcomes and evolving operational requirements. - Customer Adoption and Success: Lead onboarding, adoption and enablement initiatives to accelerate customer value realization and increase solution utilization. Monitor customer health, engagement and usage trends to proactively identify risks, drive success plans and improve operational effectiveness. - Retention and Growth: Drive customer retention, renewals and long-term success through proactive engagement and demonstrated business value. Partner with sales teams to identify growth opportunities, develop account strategies, and forecast renewal and expansion outcomes. - Internal Collaboration: Work closely with cross-functional teams, including Sales, SE’s, R&D, Product, and Technical Customer Support (TCS), to address customer feedback and needs. - Customer Communication: Act as the voice of the customer by sharing feedback requirements and market insights with internal stakeholders. Develop a deep understanding of federal law enforcement intelligence, defense and investigative environments to effectively support customer missions. - Whitespace/Greenfields Discovery: Identify opportunities within accounts to introduce additional solutions, supporting growth within existing customer bases. - CSQL Generation: Recognize and develop Customer Success Qualified Leads (CSQL) to feed potential growth back into the Sales pipeline. - Digital Intelligence Workshop: Lead workshops designed to deepen customer understanding and usage of digital intelligence capabilities. - Forums, Public Speaking, and Conference Booth Attendance (Case-by-case): Represent Cellebrite in relevant forums, conferences, and public events to promote thought leadership and connect with the customer community. Qualifications - 3–5 years’ experience in Customer Success / other Customer-Facing roles - Must be US Citizen with Active Government Clearance or ability to obtain a clearance. - Experience working in a global environment - Experience with supporting federal law enforcement, intelligence, defense or homeland security agencies. - Familiarity with digital forensics, digital intelligence, cyber security and investigative technologies. - Experience with CRM platforms such as Salesforce and customer success platforms such as Gainsight. - Critical Thinking, Data-informed decision making, prioritization, problem solving, storytelling - Effective Communication, Influence & Stakeholder Alignment, Leading through change - Prioritization and Focus, Self-Awareness, Systems Thinking, Excellent communication skills, both written and oral - This is a Remote position, Travel Conus/Oconus expectation may be up to 50% Company Description Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered portfolio enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities.