Role Description As a Senior Support Engineer, you will play a critical role in delivering a best-in-class customer experience for our enterprise blockchain products. You'll serve as a key technical liaison between our customers and engineering teams, ensuring that our infrastructure and services are performing reliably, securely, and at scale. This is an opportunity to work at the intersection of blockchain and cutting-edge infrastructure, where your impact will directly support the success of Validation Cloud’s #1 Ranked Node API product and Enterprise Staking solution. - Serve as a technical expert and point of contact for enterprise customers, helping resolve production issues and answering platform questions. - Monitor production systems and infrastructure health, proactively identifying and resolving issues to maintain high availability. - Collaborate with DevOps and Engineering teams to escalate and troubleshoot deep technical problems. - Create and maintain customer-facing documentation and internal runbooks to streamline issue resolution. - Create and expand internal monitoring dashboards. - Participate in the on-call rotation and lead incident response when necessary. - Partner with Product and Engineering teams to advocate for customer needs and prioritize fixes and improvements. - Drive continuous improvements in support operations, tooling, and workflows. Qualifications - 6+ years of experience in technical support roles with a customer-facing component. - Strong troubleshooting and debugging skills in distributed systems and cloud-native environments. - Experience with on-call tools like Opsgenie or Datadog On-call or similar alternatives. - Working knowledge of monitoring tools like DataDog and incident management best practices. - Strong written and verbal communication skills, especially when engaging with technical and non-technical stakeholders. - Passion for delivering an outstanding customer experience through technical excellence and empathy. Requirements - This is a 100% Remote position in the North Americas region, working hours need to align with North America business hours 9:00am - 5:00pm PST or EST. Bonus Experience - Kubernetes operational support. - Familiarity with bare metal providers (Hetzner, Equinix, OVH) and Public Clouds (AWS). - Experience supporting or operating blockchain node infrastructure. - Background in managing uptime in large-scale, multi-region production environments. - Security-focused mindset with experience in key management, secure infrastructure, or compliance-driven environments. Benefits - 💸 Competitive salary and equity options. - 🏥 Comprehensive health insurance coverage, including medical, dental, and vision. - 🌴 Generous vacation time and paid time off. - 🌍 Fully remote work. - 🏙️ Biannual company offsite. - 🤝 Dynamic and collaborative work environment. - 🚀 Opportunity to work with a talented and passionate team in a fast-growing industry. - 📱 Cell Phone Stipend. - 💻 Hardware included.

• Ensure the safe, efficient, and on-time installation and commissioning of AutoStore systems at customer sites • Act as the on-site representative of Kardex, working closely with the project team, customers, and suppliers • Combine site-management responsibility with technical commissioning expertise • Prepare, organize, and manage multiple installation sites • Coordinate material deliveries, track supplies, and maintain a clean and safe work environment • Lead daily progress reporting and participate in customer and supplier meetings • Manage subcontractors and ensure adherence to Kardex and customer standards • Configure AutoStore components, controllers, and IT/hardware systems • Monitor initial container storage and system ramp-up • Perform component tests, system tests, performance tests, and acceptance procedures • Support go-live activities and customer handover • Train customer operators and service personnel • Provide on-site support during installation, commissioning, and early operations • Contribute to improving processes, templates, and tools

Role Description The Senior Database Engineer is a key technical individual contributor who drives the design, development, and evolution of our data management platform. Working closely with the Director of Engineering, solution architects, software engineers, and customer-facing teams, you will shape the database architecture that underpins the AIP/CIM Data Model. You will champion data quality, performance, and scalability across cloud and on-premise environments - and bring deep expertise in pipeline integrity data to help Irth Solutions deliver unparalleled value to its customers. Qualifications - 5+ years of experience in database engineering, data architecture, or a closely related technical role. - Expert-level proficiency in SQL and relational database systems - Microsoft Azure SQL and/or SQL Server strongly preferred. - Experience with the Databricks Lakehouse platform for large-scale data engineering, Delta Lake. - Python - scripting for data processing, automation, ETL pipelines. - Significant hands-on experience with pipeline integrity data including ILI, PODS, GIS platforms (APDM, UPDM), corrosion & CP databases, and field NDE data. - Deep knowledge of data modelling, schema design, indexing strategies, and query performance tuning. - Experience with stored procedures, views, triggers, and database automation. - Familiarity with pipeline integrity business processes and regulations (e.g., CFR 192 & 195, ASME B31.8S). - Experience working in agile/scrum software development environments. - Excellent analytical and communication skills - able to translate complex data challenges into clear solutions. - Self-directed and comfortable working remotely; willingness to travel to customer sites as required. Requirements - Claude AI / Anthropic APIs - experience integrating large language models into data workflows, tooling, or internal applications. - Agentic AI - familiarity with building or working alongside AI agents for autonomous data analysis, anomaly detection, or decision support within engineering or integrity management contexts. - Power BI or SQL Server Reporting Services (SSRS) for building analytical dashboards and reports. - Experience with cloud-native data services (Azure Data Factory, Synapse Analytics, or equivalent). - Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. Benefits - Work on technically challenging, industry-defining problems in pipeline safety and integrity management. - Remote-first culture with a collaborative, innovative team. - Direct impact - your work shapes a platform trusted by pipeline operators across North America. - An environment that values initiative, creativity, and continuous learning. - Competitive compensation commensurate with experience.

• Lead the end-to-end engineering of complex outside plant programs—from conceptual routing and feasibility through permit approvals, construction release, and closeout. • Set the technical direction for fiber/copper aerial and underground builds (pole line, direct-buried, and conduit systems). • Ensure designs meet NESC and client standards, and safeguard cost/schedule performance. • Mentor junior engineers. • Drive cross-functional coordination. • Elevate quality through rigorous QA/QC, field validation, and data-driven improvements.