• Provide exceptional technical support via calls, chats, and emails; • Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance; • Gather required technical information to ensure the resolution of complex cases; • Ensure customers' satisfaction with any interaction; • Maintain working knowledge of our client’s products and services; • Securely work with customers’ sensitive information; • Troubleshoot common issues using the knowledge base and update transaction statuses when needed; • Escalate complex, repetitive, or merchant-related issues to L2 team; • Ensure proper case handling and follow-up to support timely issue resolution.

Role Description Govoriš tekoče italijansko, rad/-a delaš z ljudmi in te veseli prodaja? Potem je to služba zate. GenePlanet je slovensko biotehnološko podjetje s področja preventivnih genetskih testov, prisotno na več kot 45 trgih. Iščemo sodelavca/-ko, ki bo z nami razvijal/-a italijanski trg, delo pa opravljal/-a kar iz Slovenije. Eden naših glavnih produktov je NIPT (neinvazivni prenatalni test), sodobna in varna presejalna tehnologija, ki bodočim staršem že zgodaj v nosečnosti, iz enega odvzema krvi, ponudi vpogled v zdravje nosečnosti. To pomeni, da boš večino dneva govoril/-a z nosečnicami in bodočimi mamicami, pogosto v čustvenem in pomembnem trenutku njihovega življenja. Pomemben del tega dela je, da jih znaš pospremiti s toplino in potrpežljivostjo, zato je vloga odlična za nekoga, ki uživa v delu z ljudmi in v pomoči ženskam na tej poti. Delamo z več kot 5.000 medicinskimi centri, zdravniki in klinikami ter ljudem pomagamo prevzeti nadzor nad svojim zdravjem. Ti boš glas, ki ga italijanske stranke slišijo: - Spletno zanimanje spreminjaš v opravljene teste. - Bodoče mamice z empatijo vodiš skozi občutljivo odločitev. - Nam pomagaš graditi trg od temeljev. V svojem bistvu je to prodajna vloga, a človeška in ustvarjalna. Ne boš samo prodajal/-a in nudil/-a podpore, ampak boš tesno sodeloval/-a tudi z našo marketinško ekipo pri gradnji kampanj, ki poganjajo rast italijanskega trga. Če te motivirajo cilji, ti je telefon domač, ti je mar za ljudi na drugi strani linije in rad/-a prispevaš ideje, beri naprej. Kaj boš počel/-a - Pretvarjal/-a boš povpraševanja v prodajo. - Klical/-a in kvalificiral/-a spletne kontakte ter jih spreminjal/-a v opravljene GenePlanet teste. - Vodil/-a boš pot stranke. - Organiziral/-a termine za odvzem krvi in poskrbel/-a, da je celotna izkušnja za bodoče mamice tekoča, jasna in pomirjujoča. - Nudil/-a boš podporo z empatijo. - Odgovarjal/-a na vprašanja in reševal/-a zadeve potrpežljivo, pogosto za nosečnice, ki so v skrbeh ali neodločene. - Dosegal/-a in presegal/-a cilje. - Skrbel/-a za svoje rezultate in jih iz meseca v mesec povečeval/-a. - Gradil/-a kampanje z marketingom. - Prinašal/-a ideje, ne le povratne informacije. Qualifications - Pristen prodajni čut. Rad/-a sklepaš posle in dosegaš cilje. - Tekoče ali materno znanje italijanščine ter slovenščine. Angleščina je prednost za delo z ekipo. - Idealno 1–2+ leti izkušenj v prodaji, podpori strankam ali klicnem centru. - Jasna in topla komunikacija ter sposobnost hitre vzpostavitve zaupanja po telefonu. - Sproščenost in skrbnost pri pogovoru z nosečnicami o občutljivi in čustveni temi. - Organiziranost, samostojnost in zmožnost dela na daljavo. - Prednost (ni pa pogoj): izkušnje z marketingom ali vsebinami, občutek za kampanje, ali poznavanje zdravstva. Benefits - Vloga je zasnovana tako, da več kot prodaš, več zaslužiš. Tvojemu uspehu ni zgornje meje. - Zaposlitev pri slovenskem podjetju. - Konkurenčna osnovna plača, ki je vredna tvojega časa že pred kakršnimkoli bonusom. - Bonus za vsak prodan test. - Neposredna nagrada, izplačana po rezultatih, brez zgornje meje. - Bonusi ob doseženih mejnikih. - Bolj ko trg raste, bolj rasteš ti. - Resničen vpliv na trg, ki ga pomagaš graditi, in ne mesto v ogromnem klicnem centru. - Mednarodno, podporno okolje in priložnosti za rast, ko se italijanski trg širi. - Resni smo glede rasti italijanskega posla in želimo nekoga, ki ga želi graditi z nami. Company Description GenePlanet is the leading European provider of innovative healthcare and lifestyle solutions based on preventive genetic testing. We specialise in preventive genetic tests that are intended for the end user. We also offer clinical genetic tests which help doctors with their therapeutic procedures, and blood tests for monitoring individuals' current state. Our tests adhere to the highest standards of quality and are based on the latest scientific discoveries. We provide people with information which can help them adjust their lifestyle and take measures that will provide additional protection from health risks due to genetic predispositions.

Role Description - Ensure a good quality of answers to our Label & Artists regarding various subjects such as content delivery or modifications, payments and reporting - Training & onboarding for Artists and Labels on our tools - Make sure to give efficient solutions and answers in a minimal delay Qualifications - Good communication skills with Care, Respect, Empathy - Problem solving mindset - Attention to detail - Passionate about technology - A team player with positive attitude - Excellent written and verbal communication skills - Fluent in Italian and English Benefits - Tailor-made training and coaching program - Remote working policy - A well-being program - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet - Shaping Together: A Group-wide event focused on volunteerism and community impact Company Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law.

Role Description We're hiring Customer Support Experts – with an offer for your Relocation to sunny Athens, Greece. Do you want to take your career international, enjoy life in Greece, and at the same time strengthen your professional path in customer support? Whether you’re looking forward to sunny weekends, want to expand your language skills, or enhance your CV with global experience, this opportunity offers the ideal mix of lifestyle and professional development. You will become part of an international team that values quality, collaboration, and personal growth. - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Dutch - Good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Good Computer knowledge - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Requirements This is more than a customer support job. It’s a chance to live abroad, work with a global travel brand, and develop skills that look fantastic on an international CV. Benefits - Full relocation support (flight, hotel stay, and housing assistance — all covered) - Competitive salary + 2 extra monthly salaries per year - Health insurance & various company discounts - Full training by certified instructors - Career growth opportunities within a global organization - Free online Greek language courses - Flexibility - as the role is offered on a work-from-home basis in Greece - A diverse, inclusive, Great Place to Work–certified company culture