Believe

Role Description As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists. - Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat) - Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release - Maintain a customer satisfaction score of 85% or higher - Handle a high volume of requests, averaging 60+ tickets per day - Work with external partners (DSPs, payment partners etc) to resolve issues for artists - Identify and report technical bugs to our product teams - Offer insights and ideas on process development to help optimize the team’s workflows - Other duties as required by department leadership Qualifications - Fluent in German and English. French is a plus - At least 2 years of experience working in a high volume support/customer service environment - Track record of meeting or exceeding quantifiable performance metrics on a regular basis - Clear, concise, and warm communication, both written and verbal. (Both internally and externally) - Working knowledge of Mac or Windows, Slack, Google Suite and other common day-to-day SaaS tools - Proven track record of being transparent, accountable and relentless; exhibiting a true passion for going above and beyond for customers. - Ability to provide personalized, empathetic support while remaining efficient and maintaining high volume - Comfortable with change and ambiguity in a dynamic atmosphere - A professional, consistent, and positive can-do attitude who works well within a team and independently at the same high level - Knowledge of current music and technology industry trends - Experience with Zendesk or similar ticketing platforms is a huge plus! - Experience Technical troubleshooting and bug reporting is also a major plus Benefits - Tailor-made training and coaching program - Remote working policy - A wellness program "Pauses" with many activities and animations in-house - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist - A healthy and eco-responsible company restaurant - Individual or family health insurance - CSE benefits - A rooftop - A gym with free classes - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. - Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint - 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

Role Description The Contract Management Specialist dedicated to Post-Merger Integration Projects (PMI) will be the referent for all PMI projects, reporting to the Head of Client Management Operations with a dotted line to the Head of PMI-Operations. The PMI projects include: - Acquisition of masters (back-catalog acquisition) - Migration of contracts to Believe Group back-office tools. Responsibilities include: - Reviewing contracts for all business units. - Reviewing contracts’ operability vs Believe back-office systems and business rules. - Acting as a critical filter and able to challenge existing contracts to turn them fully operable. - Checking producer data and legal entities in contracts as per KYC procedures. - Analyzing and treating contractual deviations compared to standard clauses. - Setting up contracts in back-office systems (manual or automated). - Controlling contractual data settings in back-office tools. - Establishing amendments necessary for migrations between legacy systems and Believe Group systems. - Completing the migration methodology documentation. - Identifying obstacles and their impacts in terms of migration activities and/or planning. - Identifying evolutions required to Believe tools and following up on those change requests with Product teams. - Supporting local teams to explain Believe processes and anticipate changes. - Supporting PMI-Project managers to define target operating models. - Supporting PMI-Project managers to define the overall migration strategy and plan. - Validating the workload sizing for each PMI project, prepared by PMI project managers. Qualifications - Contract Management, Legal operations or equivalent background experience. - Legal acumen with deep understanding of contract law. - Analytical skills with proven ability to handle large data sets. - Strong logic and reasoning skills. - Collaboration & Relationship management with Internal stakeholders. - Communication skills. - Process & Support oriented. - English & French are a must – Any other language will be considered a plus. Benefits - Tailor-made training and coaching program. - Remote working policy. - A well-being program. - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist. - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. - Shaping Together: A Group-wide event focused on volunteerism and community impact.

Role Description As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists. - Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat) - Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release - Maintain a customer satisfaction score of 85% or higher - Handle a high volume of requests, averaging 60+ tickets per day - Work with external partners (DSPs, payment partners etc) to resolve issues for artists - Identify and report technical bugs to our product teams - Offer insights and ideas on process development to help optimize the team’s workflows - Other duties as required by department leadership Qualifications - Fluent in Italian. French or German is a plus - At least 2 years of experience working in a high volume support/customer service environment - Track record of meeting or exceeding quantifiable performance metrics on a regular basis - Clear, concise, and warm communication, both written and verbal (Both internally and externally) - Working knowledge of Mac or Windows, Slack, Google Suite and other common day-to-day SaaS tools - Proven track record of being transparent, accountable and relentless; exhibiting a true passion for going above and beyond for customers - Ability to provide personalized, empathetic support while remaining efficient and maintaining high volume - Comfortable with change and ambiguity in a dynamic atmosphere - A professional, consistent, and positive can-do attitude who works well within a team and independently at the same high level - Knowledge of current music and technology industry trends - Experience with Zendesk or similar ticketing platforms is a huge plus! - Experience in technical troubleshooting and bug reporting is also a major plus Benefits - Tailor-made training and coaching program - Remote working policy - A wellness program "Pauses" with many activities and animations in-house - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist - A healthy and eco-responsible company restaurant - Individual or family health insurance - CSE benefits - A rooftop - A gym with free classes

Role Description Under the responsibility of the M&A Director, the M&A Manager will play a crucial role in supporting the development and implementation of the Group’s acquisition strategy. You will contribute to establishing strategic partnerships and driving inorganic growth within a vibrant, creative ecosystem, working closely with senior executives, entrepreneurs, and shareholders. Key Responsibilities: - Deal intelligence, sourcing & qualification: - Drive the deal pipeline by identifying and vetting targets aligned with the Group’s strategy, central Business lines, and local units’ growth levers. - Lead the market mapping: Identify key industry players and market disruptors across various Business Lines and geographies to maintain a real-time view of the competitive landscape and potential targets. - Deal execution: - Execute comprehensive financial analyses, showcasing a talent for "financial archaeology", extracting value and clarity from raw data to support informed decision-making in a fast-paced, small-cap environment. - Coordinate and oversee the conduct of the due diligence process, including financial, legal, and tax reviews. - Prepare detailed investment memoranda and presentations for internal and external stakeholders. - Draft NBOs, Term Sheets, and participate in negotiating the deal structure and legal documentation (e.g. SHA, SPA), with the assistance of the Senior M&A lawyer. - Collaborate with cross-functional teams (including Business, Legal, Finance and Product) to ensure thorough strategic vision, negotiation, execution of transactions and anticipate integration of the targets in close collaboration with the PMI team. Qualifications - Graduate of a top-tier Business or Engineering School. - At least 5 years of experience in M&A advisory/Investment Banking, Corporate M&A, Transaction Services, or Private Equity. - Proven ability to operate credibly with entrepreneurs, senior executives and investors. - Advanced proficiency in Excel/Sheets and PowerPoint/Slides. - Excellent financial, valuation and strategic analysis skills. - Fluent English (both written and spoken); proficiency in a second language is an advantage. - You thrive in a fast-paced, creative industry (Music/Entertainment). - Proactive, hands-on, and results-oriented mindset. - Capacity to challenge subject matter experts and stakeholders effectively. Benefits - Tailor-made training and coaching program. - Remote working policy. - A well-being program. - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist. - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. - Shaping Together: A Group-wide event focused on volunteerism and community impact. Company Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law.

Role Description Reporting to the Head of Europe, you will manage the advancement of the TuneCore brand, business operations, and local community engagement in order to grow market share in France and French speaking countries; encompassing the following principal responsibilities: - Financial Oversight & Strategy: - Manage the country's Profit & Loss (P&L) responsibility. - Develop the local budget allocation strategy, detailing the split between paid acquisition (SEM, Paid Social) and local brand initiatives (Content creation, events, partnerships) to attract and retain artists in the target segments and genres. - Monitor, report, and analyze actual budget Key Performance Indicators (KPIs) against forecasts to guarantee objective attainment. - Drive Local Growth through Data and Strategic Initiatives: - Performance Monitoring & Analysis: - Lead local growth strategy, utilizing data analysis to inform action plans. - Conduct weekly monitoring of local performance across all acquisition channels and touchpoints, in collaboration with our performance agency. - Perform in-depth data analysis, market research, and user research to pinpoint new opportunities for expansion. - Project Leadership & Execution: - Lead specific, data-informed growth projects from conception and design through to operational execution, tracking, and eventual scale-up. - Industry Partnerships: - Develop and cultivate strategic partnerships with key music industry stakeholders whose audience aligns with our targets. - Prioritize retention by strengthening local network of artists and catalogs: - Establish connections with the top tier country’s clients and develop this network, including artists teams and prescriptors like managers, lawyers, producers. - Be a point of contact for those top tier category, re-direct their incoming requests to provide white glove support, gather feedback of their pain points to feed the internal teams and build a trusted relationship to make TuneCore the #1 local Distribution partner for their new projects and retention of their back-catalog. - Manage local communication: - Develop and execute an impactful, year-round communication strategy targeting French-speaking audiences. This requires the successful coordination of central, local, and external resources to maximize positive brand perception. - Act as a local spokesperson for any communication opportunity vetted by central communication. - Ensure that Global communications of TuneCore are translated into local language and adapted to the local level of service. - Identify joint communication opportunities with Believe: Social content, Events, Partnerships, website messaging and redirections. - Supervise TuneCore Showcases events (Line-up, budget, key stakeholders invitation, media coverage). - Optimize TuneCore synergy with Believe: - Lead the internal monitoring & transfers of artists within Believe eco-system. - Use the internal tools to drive the opportunities of transfers during the weekly cross-team sourcing meetings. - Constantly identify and categorize the high-potential artists of the local community. - Ensure seamless communication between LAS, AS and TuneCore team, keeping both teams abreast and aligned on high potential artists updates and TuneCore news, features and events. - Assist the Catalog acquisition team: - Organize calls with the artists/producers identified by the catalog acquisition team criteria to make the introduction and educate on the value of this offer. - Share data on potential ad-hoc large catalog acquisition opportunities within TuneCore. - Seize portfolio opportunities. - Partner with Believe LAS teams to identify the valuable clients within the terminated contracts of this department, build and market an offer to transfer the relevant contracts from Believe to TuneCore. - Ensure the local version of the website is tailored for the French audience: - Collaborate with Product, Marketing, and Business Development teams on website localization, including translations, pricing, payment methods, and market-specific product offerings, to meet local market needs and enhance conversion rates. - Develop concise reports and presentations summarizing findings and offering clear recommendations for the Head of Europe. Qualifications - Minimum 6 years of experience in the music industry, with at least 2 years in a leadership or senior management role. - Demonstrated experience owning a budget, financial forecasting, and delivering ROI on local initiatives. - A track record of scaling digital businesses through a mix of performance marketing and organic brand building. - An established, high-level network within the French music ecosystem (Top-tier managers, artists, lawyers, independent labels, and DSP). - Deeply knowledgeable about current market trends, cultural shifts, and a genuine passion for music. - Ability to translate complex data sets into actionable growth strategies. Familiarity with BI tools and advanced performance analytics. - Experience collaborating with Product teams to adapt global platforms for local market nuances. - Excellent interpersonal and communication abilities, suitable for acting as a brand representative during press interviews, industry panels, and networking events. - Full professional fluency in French and English is mandatory. You must be able to negotiate in French and lead strategic meetings in English. - Excellent written skills in both languages to oversee translations pushed on the website. - Proven ability to work effectively with international teams, while maintaining local relevance. - Comfortable in an agile environment where you must pivot between high-level strategy and operational execution. - A deep empathy for the independent artist journey and the evolving needs of the "self-released" market. Benefits - Tailor-made training and coaching program. - Remote working policy. - A wellness program "Pauses" with many activities and animations in-house. - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist. - A healthy and eco-responsible company restaurant. - Individual or family health insurance. - CSE benefits. - A rooftop. - A gym with free classes. - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. - Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint. - 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave).

Company Description Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development. Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency. To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry! www.believe.com Ready to #setthetone with Believe? Job Description Scope: Rusiia + MENA Region (approx. 70 employees/business consultant) Role purpose The HR Business Partner has full HR ownership for the assigned countries, covering all local people topics: legal compliance, payroll & administration, talent agenda, employee relations, culture, engagement, and DE&I. The role translates Group and regional HR priorities into effective local execution and provides real-time country insights back to regional and global HR leadership. Reporting line - Direct line: Regional Head of Operations - Dotted line: VP International HR Key responsibilities - Lead and execute local change and transformation initiatives, ensuring clear communication, employee engagement, and alignment with global strategy. - Ensure full compliance with local labor law and Group HR policies; oversee payroll and administrative accuracy. - Act as a trusted advisor to local leadership, providing workforce analytics, talent insights, and HR solutions aligned with business needs. - Champion Group culture, engagement, and DE&I agenda locally, adapting global programs to the local context and ensuring people readiness. - Support a constructive employee relations climate. - Coordinate workplace and facility-related topics in partnership with Office Management, ensuring a safe, compliant, and engaging work environment. - Support the full employee lifecycle, including onboarding, development, performance, and disciplinary matters, when required. Qualifications Minimum 5 years of successful experience as HRBP or HR Generalist with full ownership of an HR perimeter. - Solid background in labor law and HR compliance; experience working in unionized environments. - Proven ability to partner with senior leadership and influence executive-level decision-making. - Strong business acumen with the ability to align people strategy to business objectives. - Experience working in international or multinational environments, reporting to regional or global HQ. - Demonstrated ability to support multiple teams simultaneously in fast-growing or changing environments. - Comfortable with hands-on operational HR work alongside strategic responsibilities. - Strong analytical skills and confidence working with data and MS Office tools. - Excellent written and verbal communication skills. - Fluent English (spoken and written). Additional Information SET THE TONE WITH US​ Working at Believe means having individual and collective impact in a fast-growing company! ​ At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​ We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​ We have two hearts at Believe - our People and our Artists. ​ We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​ ROCK THE JOB ​ - Tailor-made training and coaching program ​ - Remote working policy​ - A well-being program​ - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​ - Contractor role SING IN HARMONY​ - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​ - Shaping Together: A Group-wide event focused on volunteerism and community impact ​ We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation. - Contract type: Regular

Company Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe oCers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description The MEA-T (Middle East, Africa and Turkey) SCA (small catalog acquisition) Project Manager will be responsible for managing all catalogue acquisition processes within the region and ensuring efficient execution of transactions from pricing to deal closing & integration. The Project Manager will directly report to General Manager Operations with dotted line to VP Catalog Acquisition. KEY RESPONISBILITIES - Manage end-to-end catalogue acquisition processes across MEA-T countries - Oversee and prioritize the deal pipeline in collaboration with local teams - assessing deal eligibility and attractivity - Analyze past catalogue performance, model future cash flows and determine target acquisition price - Negotiate key business and financial terms of the transactions in collaboration with the Catalogue Acquisition Lawyer and the local team (non-binding agreements, asset purchase agreements) - Prepare post-merger integration kick-off meetings, anticipating potential challenges and engaging relevant expert teams early in the process Qualifications - Master’s degree in business or finance - Minimum 5 years of experience in Corporate Finance, M&A or Transaction Services, with a proven track record of executing M&A transactions (experience in IP acquisition is a plus) - Strong analytical profile with deep understanding of valuation techniques and financial modeling - Excellent negotiation and communication skills, with the ability to influence and collaborate effectively across multiple teams and geographies - Fluent in English, both spoken and written Additional Information SET THE TONE WITH US​ Working at Believe means having individual and collective impact in a fast-growing company! ​ At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​ We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​ ​ We have two hearts at Believe - our People and our Artists. ​ We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​ ​ ROCK THE JOB ​ - Tailor-made training and coaching program ​ - Remote working policy​ - A well-being program​ - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​ - Contractor role ​ ​ SING IN HARMONY​ - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​ - Shaping Together: A Group-wide event focused on volunteerism and community impact ​ We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation. - Contract type: Regular

Company Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description As a global Artist & Label Development company—obsessed with artist success, powered by technology, and dedicated to empowering local talent at every stage of their career—Believe is seeking a Cairo-based Artist & Label Manager to join our dynamic team of experts. Reporting directly to the Country Leader, you will play a pivotal role in the heart of the Egyptian music ecosystem. In this role, you will oversee a diverse portfolio of artists and labels ensuring the seamless execution of our services and maintaining the highest levels of partner satisfaction. By leveraging a deep understanding of our products and the music market, you will implement robust accounts management strategies to meet objectives and elevate our artists and labels’ careers. Job Description Account Management - Client Education: Act as a subject matter expert to keep clients informed on industry trends. - Service Pitching: Present and integrate company services into client workflows. - Business Reviews: Conduct regular strategic reviews to track growth and performance. - Revenue Growth: Drive upsells, contract signings, and high-value renewals. Release Management - Consultancy: Provide expert guidance on release strategies and market positioning. - Optimization: Ensure audio releases are technically and creatively optimized for all platforms. - Performance Analytics: Deliver detailed reporting and actionable insights. Audience Development - Cross-Functional Collaboration: Partner with Video Audience Development and Editorial Marketing teams. - Strategic Activation: Execute audience growth levers and lead editorial pitching for key releases. Risk Management - Rights Education: Advise clients on complex legal and intellectual property topics. - Conflict Resolution: Directly manage and resolve rights issues for top-tier accounts. Execution of yearly role’s OKRs as defined with the manager Qualifications Qualifications & Required Skills - Industry Expertise: Deep knowledge of the artist landscape and a robust network within the music industry. - Experience: Proven track record in music distribution, sales, and high-stakes negotiation. - Analytical Mindset: Passionate about technology, data analysis, and long-term label development. - Communication: Exceptional verbal and written communication skills. - Languages: Native-level fluency in Arabic and fluent English. Core Competencies - Proactivity: The ability to anticipate client needs and secure opportunities ahead of the curve. - Strategic Thinking: Growth-oriented mindset focused on tailored marketing and release plans. - Coordination: A proven ability to foster collaboration across multi-disciplinary service teams. - Data-Driven: Skilled at leveraging performance analytics to empower decision-making. Additional Information SET THE TONE WITH US​ Working at Believe means having individual and collective impact in a fast-growing company! ​ At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​ We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​ We have two hearts at Believe - our People and our Artists. ​ We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​ ROCK THE JOB ​ - Tailor-made training and coaching program ​ - Remote working policy​ - A well-being program​ - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​ - Contractor role SING IN HARMONY​ - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​ - Shaping Together: A Group-wide event focused on volunteerism and community impact ​ We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation. - Contract type: Business Consultant (Fixed Term)

Company Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe oCers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description As a global Artist & Label Development company—obsessed with artist success, powered by technology, and dedicated to empowering local talent at every stage of their career—Believe is seeking a Cairo-based Artist & Label Manager to join our dynamic team of experts. Reporting directly to the Country Leader, you will play a pivotal role in the heart of the Egyptian music ecosystem. In this role, you will oversee a diverse portfolio of artists and labels ensuring the seamless execution of our services and maintaining the highest levels of partner satisfaction. By leveraging a deep understanding of our products and the music market, you will implement robust accounts management strategies to meet objectives and elevate our artists and labels’ careers. Job Description Account Management - Client Education: Act as a subject matter expert to keep clients informed on industry trends. - Service Pitching: Present and integrate company services into client workflows. - Business Reviews: Conduct regular strategic reviews to track growth and performance. - Revenue Growth: Drive upsells, contract signings, and high-value renewals. Release Management - Consultancy: Provide expert guidance on release strategies and market positioning. - Optimization: Ensure audio releases are technically and creatively optimized for all platforms. - Performance Analytics: Deliver detailed reporting and actionable insights. Audience Development - Cross-Functional Collaboration: Partner with Video Audience Development and Editorial Marketing teams. - Strategic Activation: Execute audience growth levers and lead editorial pitching for key releases. Risk Management - Rights Education: Advise clients on complex legal and intellectual property topics. - Conflict Resolution: Directly manage and resolve rights issues for top-tier accounts. Execution of yearly role’s OKRs as defined with the manager Qualifications Qualifications & Required Skills - Industry Expertise: Deep knowledge of the artist landscape and a robust network within the music industry. - Experience: Proven track record in music distribution, sales, and high-stakes negotiation. - Analytical Mindset: Passionate about technology, data analysis, and long-term label development. - Communication: Exceptional verbal and written communication skills. - Languages: Native-level fluency in Arabic and fluent English. Core Competencies - Proactivity: The ability to anticipate client needs and secure opportunities ahead of the curve. - Strategic Thinking: Growth-oriented mindset focused on tailored marketing and release plans. - Coordination: A proven ability to foster collaboration across multi-disciplinary service teams. - Data-Driven: Skilled at leveraging performance analytics to empower decision-making. Additional Information SET THE TONE WITH US​ Working at Believe means having individual and collective impact in a fast-growing company! ​ At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​ We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​ We have two hearts at Believe - our People and our Artists. ​ We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​ ROCK THE JOB ​ - Tailor-made training and coaching program ​ - Remote working policy​ - A well-being program​ - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​ - Contractor role SING IN HARMONY​ - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​ - Shaping Together: A Group-wide event focused on volunteerism and community impact ​ We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation. - Contract type: Business Consultant (Fixed Term)

Company Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe oCers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description 1. Role overview The Customer Care Representative (CCR) acts as the main point of contact for Labels & Artists, managing inquiries related to content delivery, royalties, reporting, and copyright. The role ensures timely resolution of issues, SLA compliance, and maintains high levels of client satisfaction. The CCR contributes to internal knowledge management, promotes client autonomy, and collaborates closely with Sales, Finance, Content, Product, and Contracts & Rights teams to address operational and technical challenges. 2. Main Responsibilities & Qualifications Responsibilities: - Resolve client issues in content, royalties, reporting, and copyright, ensuring compliance with SLAs - Maintain high levels of client satisfaction through timely and effective support - Onboard and train clients on company tools to ensure proper platform usage - Contribute to the Support knowledge base to facilitate client self-service and internal efficiency - Monitor, report, and escalate feedback or unresolved issues as required - Collaborate with cross-functional teams (Sales, Finance, Content, Product, Contracts & Rights) to resolve operational and technical challenges Qualifications - Minimum 2 years of experience in online customer service or support - Excellent communication skills, demonstrating care, respect, and empathy - Strong problem-solving and organizational abilities with attention to detail - Solid product knowledge and interest in technology - Experience with Salesforce & JIRA is a plus - Proficiency in Google Workspace (Docs, Sheets, Slides, etc.) - Fluency in Turkish and English - Familiarity with the music industry and digital platforms is preferred Additional Information SET THE TONE WITH US​ Working at Believe means having individual and collective impact in a fast-growing company! ​ At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​ We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​ ​ We have two hearts at Believe - our People and our Artists. ​ We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​ ROCK THE JOB ​ - Tailor-made training and coaching program ​ - Remote working policy​ - A well-being program​ - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​ - Contractor role​ SING IN HARMONY​ - Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​ - Shaping Together: A Group-wide event focused on volunteerism and community impact ​ We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation. - Contract type: Business Consultant (Fixed Term)