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SupportYourApp

Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.

Customer Support Consultant, Fluent English & Polish

Customer SupportCustomer SupportContractRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Poland

Posted

4 days ago

Salary

0

Seniority

Senior

EnglishPolish

Job Description

Customer Support Consultant, Fluent English & Polish

SupportYourApp

• Provide exceptional technical support via calls, chats, and emails; • Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance; • Gather required technical information to ensure the resolution of complex cases; • Ensure customers' satisfaction with any interaction; • Maintain working knowledge of our client’s products and services; • Securely work with customers’ sensitive information; • Troubleshoot common issues using the knowledge base and update transaction statuses when needed; • Escalate complex, repetitive, or merchant-related issues to L2 team; • Ensure proper case handling and follow-up to support timely issue resolution.

Job Requirements

  • Excellent English (at least B2+ level) and Polish communication skills (at least C1 for both spoken and written);
  • Experience in customer support role;
  • Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms;
  • Customer-oriented and responsible attitude.
  • Experience with Technical Support.

Benefits

  • Fixed schedule: Monday–Friday, 9 AM–5 PM CET;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your development and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements;
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

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