Role Description Responsible for the development, communication, execution, reporting and analysis of quality assurance activities related to operational, contractual, or compliance audit activities. - Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way. - Employee responsibilities include: - Interviewing - Hiring and training employees - Planning, assigning and directing work - Appraising performance - Rewarding and disciplining employees - Addressing complaints - Resolving problems - Work with the Compliance Committee, Quality Council and Specialty Practices to identify key risk areas and develop risk assessments by practice. - Develop, create and execute an annual QA plan by specialty practice including identification and testing of key requirements based on key risk areas. - Meet travel requirements for completion of annual QA plan based on geographic location and survey schedule. - Perform follow-up/remediation testing if deemed necessary. - Track progress of annual QA plan and report QA results to customers in a timely manner. - Identify trends and best practices and recommend enhancements to processes or standards to support mitigation of risk and improvement of quality. - Track progress and remediation of Plan of Correction (POC) and Performance Improvement (PI) activities related to quality. - Adapt to specialty practice needs and promote evidence-based practice, cultural competency, and current clinical procedures. - Research and interpret standards to promote consistency of surveying and communication between QA team and practice resources. - Manage or perform additional compliance, operational or financial audits or projects at the direction of Senior Management. Coordinate with external vendors and 3rd parties as necessary. - Act as a member of related committees and participate in quality related projects or training throughout the organization. - Determine frequency, location, audit methodology and staffing levels required to execute QA plan(s). - Ensure objectivity & appropriate competence/skill of QA staff. - Develop and maintain a working knowledge of relevant regulations, laws, accreditation standards, policies and industry trends and understand their potential impact on BAYADA. - Prepare project plans, status reports, meeting minutes and coordinate tasks within expected timelines. - Identify personal learning needs and address them by actively pursuing opportunities to expand knowledge and skillset. - Manage workload and adhere to deadlines while providing exceptional customer service to service/support office personnel. - Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff. - Perform related duties, or as required or requested by supervisor. Qualifications - Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability. - Four (4) year college degree. - RN designation preferred. - Five (5) to seven (7) years related experience. - Prior supervisory experience required. - Competent to read and interpret documents such as general business periodicals and professional journals. - Ability to work independently, motivate and be self-motivated, flexible, versatile and creative. - Possess problem solving and leadership skills and be able to foster interpersonal relationships. - Competent to write reports, business correspondence and procedure manuals. - Ability to effectively present information and respond to questions from groups of employees, managers, directors and clients. - Ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form. - A wide degree of creativity, initiative and problem solving is expected. - Must be computer proficient; Microsoft Excel, Word, PowerPoint. Benefits - Base Salary: $110,000-$114,000 / year depending on qualifications. - Bonus Opportunity.

• Help establish, implement, and communicate the strategic direction of HALO’s freight and logistics function in partnership with Operations leadership • Lead and own the end-to-end execution of domestic and international freight operations, ensuring shipments are planned, routed, and delivered in alignment with business and client needs • Manage carrier, broker, and third-party logistics relationships to secure reliable service, scalable capacity, and competitive freight solutions • Optimize, manage, and oversee freight processes, including shipment coordination, transport charges, customs and duties, tracking, and delivery follow-through • Partner with Billing, Finance, Product and Technology, and Commercial teams to improve freight pricing transparency and reduce downstream billing surprises • Define, refine, and communicate freight best practices and documentation standards to improve order accuracy, invoicing quality, and customer experience • Measure team productivity and success through objective key performance indicators tied to service, cost, accuracy, and timeliness • Supervise workflow and performance of the freight and logistics team, both direct reports and indirect reports, providing coaching, feedback, and development support • Leverage data and feedback from internal and external stakeholders to continuously innovate and improve freight operations • Stay up to date with industry trends, carrier markets, and best practices in transportation, logistics, and distribution • Serve as the escalation leader for complex freight issues, service failures, and cross-functional resolution needs

• Lead, coach, and develop a high‑performing team of diverse, customer-centric, and integrated regional team of Treatment Site Leads (TSLs) to deliver operational support across all assigned treatment sites in their region. • Oversee execution of treatment site onboarding and readiness activities, ensuring TSLs deliver process-focused education using approved resources. • Establish and reinforce a high standard of operational excellence across the region by monitoring field execution. • Drive seamless collaboration between Treatment Site Leads and cross-functional oncology field teams. • Serve as the primary regional escalation point for treatment-site operational challenges. • Translate national treatment-site strategy and priorities into clear regional execution plans. • Maintain a deep understanding of the operational requirements associated with individualized neoantigen therapy. • Analyze regional performance and site readiness metrics to inform coaching, resource allocation, and continuous improvement opportunities. • Foster a culture of accountability, learning, collaboration, and operational excellence across the TSL team.

• Accountable for the end-to-end performance, restructuring, integration and optimisation of underperforming software businesses. • Responsible for operating a consolidated group of brands characterised by low growth, aged technology platforms, and high embedded payments monetisation potential. • Full P&L ownership across all brands within Pallas Epos Group. • Lead end-to-end acquisition integration lifecycle.