Role Description Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver outstanding customer support via phone, emails and chats; - Escalating complex cases to the internal team; - Assisting customers with inquiries regarding device additions, login guidance, password retrieval, cancellations, policy & subscription questions; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI. Qualifications - Excellent English skills (at least C1 for both spoken and written); - At least 1 year of experience in customer support; - Excellent writing and communication skills; - Ability to learn and follow precise procedures; - Strong analytical thinking and research skills; - Positive, proactive and responsible attitude; - Personal computer (at least 16Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). Requirements - Experience with CRM systems will be a great plus. Benefits - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Company Description SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Role Description The Salesforce Functional Application Consultant for CPQ and Order Management serves as the functional lead responsible for translating high-level solution designs into detailed, scalable, and executable application architectures across the quote-to-order lifecycle. This role ensures the integrity, accuracy, and continuous optimization of pricing, quoting, and order orchestration processes. The Functional Application Consultant bridges business, sales, finance, and operations teams, ensuring that CPQ and Order Management solutions align with: - Enterprise architecture standards - Revenue processes - Go-to-market strategies Qualifications - Experience with Salesforce CPQ and Order Management solutions - Strong understanding of quote-to-order lifecycle - Ability to translate high-level designs into executable architectures - Excellent communication skills to bridge various teams Requirements - Proven experience in a functional lead role - Expertise in pricing, quoting, and order orchestration processes - Ability to ensure solution alignment with enterprise standards Benefits - Inclusive workplace culture - Opportunities for personal and professional growth - Commitment to well-being and individuality

Role Description The primary objective of this consultancy is to establish a robust regional evidence base and execute strategic, evidence-driven advocacy aimed at institutionalizing the inclusion of modern contraceptive commodities within National Essential Medicines Lists (NEMLs) throughout the Arab Region. By systematically addressing regulatory barriers and ensuring the integration of these life-saving commodities into national pharmaceutical governance frameworks, the consultancy directly supports the regional priority of securing rights-based, sustainable access to family planning and recognizes essential contraceptives as a fundamental, strategic component of national health systems and Universal Health Coverage (UHC). You will report to the Regional SCM specialist. Qualifications - Advanced University Degree (Master’s or PhD) in Public Health, Pharmacy, Health Economics, or a related field. - 7 years of professional experience in health systems research, particularly SRH and family planning. - Extensive knowledge of Universal Health Coverage (UHC), relevant health indices, and essential medicines policy, including National Essential Medicines Lists (NEMLs) and pharmaceutical procurement. - Familiarity with the political, social, and cultural context of Arab countries and experience working in fragile or conflict-affected settings. - Demonstrated experience in generating complex analytical reports, policy summaries, and multi-country assessments for UN agencies. - Proven expertise in developing high-level communication, advocacy, and training materials tailored for policymakers. - Previous experience in delivering similar regional assignments and familiarity with UNFPA’s mandate and the ICPD Programme of Action. Requirements - Fluency in written and spoken English is mandatory. - Knowledge of Arabic and French is considered a significant additional asset. Benefits - UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. - Commitment to ensuring gender parity in the organization. - Encouragement for women and underrepresented groups to apply. - Reasonable accommodation may be provided to applicants with disabilities upon request. - Promotion of equal opportunities in terms of appointment, training, compensation and selection for all. Company Description UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030.

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. • Arrange European and domestic travel, including flights, car rentals, and hotels. • Work independently, using your initiative to handle client inquiries and provide solutions without supervision. • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. • Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. • Proactively maintain and develop client relationships, offering support throughout the entire travel process. • Provide suitable travel options and suggestions to meet client requirements. • Ensure all service level agreements are met and actively maintain the Galileo GDS queues. • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. • Support the Team Leader and collaborate with colleagues to maintain a high level of service.