• Performs as a Clinical Case Manager supporting healthcare providers and patients through telephonic support for client funded contracts. • This includes: telephonic support to healthcare providers, review of payor specific coverage criteria, completing clinical review of prior authorization and appeal submissions and providing written communication utilizing client approved program resources. • This role will build and develop strong customer relationships and support all activities that facilitate patient access. • Adhere to principles as stipulated by program specific contractual agreements and company practices. • Demonstrate clinical competency regarding reimbursement, product, and medical records and will review and train other team members on these concepts. • Troubleshoot complex cases, identify trends (spanning multiple disease-states), investigate data, and resolve escalated issues related to complex reimbursement from both internal and external stakeholders including prior authorization denials and/or appeals. • Perform review of payer product coverage criteria and denial letters for documentation required for submission for coverage determination. • Provide consistent and effective communication with healthcare providers, utilizing approved resources, regarding payer coverage criteria and information that is missing for payor submission. • Professional resource for IB/OB inquiries with focus on data collection, assembling accurate, timely, clear updates and documenting summary of follow up phone calls, patient inquiries, and outcomes including clinical notes and medical record/chart review when applicable. • Gathers, analyzes, and prepares data for Quarterly Business Reviews (QBRs) and/or client meetings. • Participates in program specific customer meetings and training sessions. • Report Adverse Drug Events that have been experienced by the patient in accordance with manufacturer requirements. • Attend manufacturer hosted conferences, customer meetings/training, and QBRs as requested (including requests to travel for in-person attendance). • Special projects and other duties as assigned.

Role Description Performs as a Clinical Case Manager supporting healthcare providers and patients through telephonic support for client funded contracts. This includes: - Telephonic support to healthcare providers - Review of payor specific coverage criteria - Completing clinical review of prior authorization and appeal submissions - Providing written communication utilizing client approved program resources - Building and developing strong customer relationships - Supporting all activities that facilitate patient access Specific job duties: - Adhere to principles as stipulated by program specific contractual agreements and company practices. - Demonstrate clinical competency regarding reimbursement, product, and medical records and will review and train other team members on these concepts. - Troubleshoot complex cases, identify trends (spanning multiple disease-states), investigate data, and resolve escalated issues related to complex reimbursement from both internal and external stakeholders including prior authorization denials and/or appeals. - Perform review of payer product coverage criteria and denial letters for documentation required for submission for coverage determination. - Provide consistent and effective communication with healthcare providers, utilizing approved resources, regarding payer coverage criteria and information that is missing for payor submission. - Professional resource for IB/OB inquiries with focus on data collection, assembling accurate, timely, clear updates and documenting summary of follow up phone calls, patient inquiries, and outcomes including clinical notes and medical record/chart review when applicable. - Gathers, analyzes, and prepares data for Quarterly Business Reviews (QBRs) and/or client meetings. - Participates in program specific customer meetings and training sessions. - Report Adverse Drug Events that have been experienced by the patient in accordance with manufacturer requirements. - Attend manufacturer hosted conferences, customer meetings/training, and QBRs as requested (including requests to travel for in-person attendance). - Special projects and other duties as assigned. Qualifications - Minimum - associate degree and professional nursing license - Registered Nurse License in good standing in the state in which you work - Telephonic clinical roles are required to have a Compact State License in eligible states - Willingness to obtain Compact State license at such time as their state elects to adopt Compact legislation - Telephonic clinical roles are required to have a California State License - Willingness to obtain additional Single State Licenses upon request - Previous experience in the PBM and/or healthcare industry - Competent ability to research, analyze, prepare reports, and document clearly - 2+ years’ experience in a customer service setting demonstrating advanced skills in issue resolution, preferably in a call center environment - Proficient in Microsoft Office applications, specifically Excel - Ability to handle a fast-paced environment and multi-tasking - Strong written and verbal communication skills - Advanced problem solving and trouble-shooting skills including critical thinking - Strong attention to detail and relationship building skills - Ability to train other team members Requirements - Work Hours: Shifts are scheduled within the window of 8:00 AM – 9:00 PM ET. Team members are assigned a 9-hour shift within this range, which includes a 1-hour unpaid lunch break and additional breaks throughout the day. - Holiday & Weekend Rotation: This role includes a rotating Saturday shift (9:00 AM – 2:00 PM ET) approximately every 5 weeks. Saturday hours are paid as overtime. Team members may also be required to work select holidays on a rotating basis to support business needs. - Start Date: Monday, August 10th, 2026 - Time Off Policy: Due to training and onboarding requirements, scheduled time off during training cannot be accommodated. - Travel: One week during training (accommodated by the business). Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement (after 90 days of employment) - Flexible work environment - 20 days PTO - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability (after 90 days of employment) - Long term disability - Life insurance - Discount programs

Role Description We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. Our product offering has grown significantly in the last 10 years in the UK, including: - Personal and business bank accounts - Joint accounts - Accounts for 16-17 year olds - A free kids account - Credit cards Our UK customers can also save, invest, and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re looking for a Credit Model Validation Manager to join our growing Borrowing (lending) business. Our Credit Model Validation team provides independent oversight and challenge to our model development teams to help Monzo grow safely and ensure that the models we use deliver good outcomes for our customers. You’ll have a particular focus on models used for customer-level decisioning and defining our credit strategies, including: - Underwriting scorecards - Origination PD models - Net Present Value (NPV) / unit economics models Strong data and analytical skills are a must, as is deep expertise in credit risk modelling. You’ll have hands-on experience in either model validation or model development within a financial services environment. Qualifications - Strong background and practical experience in credit model development and/or validation - Exposure to decision science scorecards, origination/underwriting PD models, and NPV/unit economics modelling - Data-driven with strong analytical skills - Deep understanding of statistical techniques for credit and model risk - Confident using SQL and Python - Experience with data visualisation tools such as Tableau or Looker is a plus - Strong written and verbal communication skills - Ability to articulate problems and solutions clearly - Track record of building and maintaining trusting relationships with stakeholders - Impact-driven and proactive in identifying issues and opportunities - Passionate about technology Requirements - Leading hands-on independent validation of models used for credit decisioning - Supporting oversight and validation of broader credit risk models - Developing deep understanding of Monzo’s credit models - Reviewing ongoing model performance monitoring - Performing statistical analyses to assess model performance - Improving our Model Risk Framework - Writing clear and impactful model validation reports - Partnering with colleagues in the first line of defence credit strategy and modelling teams - Embracing new and innovative technology Benefits - £79,000 - £93,000 + Incentive Awards tied to your performance - Flexible working hours - £1,000 learning budget each year - Support for work-from-home setup - Additional benefits available Company Description Diversity and inclusion are a priority for us, and we’re making sure we have lots of support for all of our people to grow at Monzo. We’re an equal opportunity employer, and all applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

Role Description Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Product Manager to drive our vision forward. You'll help us execute our mission of reimagining the digital services our government provides. Working directly with government partners and across Nava’s engineering, design, and business teams, you’ll create experiences that improve the lives of millions of Americans. You care deeply about end users and are passionate about crafting simple and usable solutions. You'll work with government partners and cross-functional teams of engineers, designers, and project managers to: - Set direction and scope product features - Remove obstacles and barriers - Assess the business impact on a government contract You will be uniquely positioned and empowered to make a huge impact on Nava's mission to reimagine how our government serves its people. You think holistically and take pride in working through highly ambiguous situations to deliver value to users. You have a strong bias towards action when faced with incomplete information and communicate transparently to build consensus internally and externally. What you'll do - Define the vision, goals, and measures of success for the products and services you manage - Work with designers, business analysts, and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches - Define the direction, scope, and priority of projects, from high-level initiatives to specific features, user stories, and business metrics - Work closely with cross-functional teams to develop and ship projects - Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors - Collaborate with the project management team to prioritize roadmaps and inbound units of work - Represent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractors - Understand and communicate the needs of end users and population segments we serve and government partners we work with - Measure product progress toward business goals or user needs and translate data insights into action - Make tactical decisions to improve the design, define requirements, and generate stakeholder buy-in for our desired path forward Qualifications - At least three (3) years of experience as a Product Manager of a cross-functional team - Bachelor's degree or equivalent experience - Experience running and/or shipping consumer web applications - Ability to generate very strong product plans and build buy-in across the team, our government partners, and other contractors - Excellent written and verbal communication skills for technical, user experience, and project management trade-offs; enthusiastic communicator - Strong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team’s action plan - Ability to execute with incomplete information; great product instincts and an ability to create order from divergent needs - Ability to define a product objective and logically reverse engineer the path and communications to achieve the objective - Ability to identify market trends and shifts that will affect product direction and update plans based on future expectations - An adaptive, empathetic, collaborative, and positive mindset Requirements - Legal authorization to work in the United States - Ability to meet any other requirements for government contracts for which candidates are hired - Work authorization that doesn’t require visa sponsorship, now or in the future - May be subject to a government background check or security clearance, depending on the contract Benefits - Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs - Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost - Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge - Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO - Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus - Parental leave — paid time off for new parents, plus weekly meals delivered to your home - Wellness program — full platform offering physical, mental, & emotional health resources & support tools - Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program - Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest - 401(k) match — Nava matches 4% of your salary to support your retirement savings plan - Flexible work — remote-first environment with flexibility built around your schedule and responsibilities - Home office setup — company laptop & setup assistance provided via Staples for remote work needs - Utility support — monthly reimbursement to help offset eligible home office utility expenses - Learning opportunities — internal training programs and resources to help grow your professional skills - Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs - Referral bonus — get rewarded when you refer great people who join the Nava team - Commuter benefits — pre-tax commuter programs to support in-office travel when applicable - Supportive culture — A collaborative and remote-friendly team environment where people genuinely care