Digital Services Delivery Manager
Location
Philippines
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Digital Services Delivery Manager
GAIN
• Act as primary operational manager for Digital Services team. • Drive accountability through structured 1:1s, feedback cycles, and performance tracking. • Ensure clarity of expectations around output quality, responsiveness, and deadlines. • Manage onboarding and integration of new contractors. • Address underperformance and escalate delivery risks where required. • Monitor workforce utilization, capacity, and productivity metrics. • Identify inefficiencies, bottlenecks, and underutilized capacity. • Rebalance workloads to optimize output delivery. • Ensure alignment between demand and resource availability. • Improve operational workflows to enhance throughput and efficiency. • Maintain visibility across all live projects and campaigns. • Coordinate delivery across SEO, Paid Media, Digital Media, and Creative functions. • Proactively identify risks, dependencies, and blockers. • Drive resolution of operational issues and escalate when needed. • Ensure consistent and predictable delivery outcomes. • Support forecasting and workforce planning activities. • Provide recommendations on allocation, scaling, and contractor lifecycle decisions. • Identify capability and capacity gaps across the team. • Maintain accurate visibility of team structure and utilization. • Contribute to scaling readiness as the function grows. • Own reporting on utilization, productivity, and delivery performance. • Translate operational data into actionable insights. • Provide clear updates to senior leadership on risks, trends, and opportunities. • Support data-led decision-making across operations and resourcing. • Act as the key operational interface between delivery teams and leadership. • Align closely with UK Functional Leads on delivery priorities and expectations. • Ensure strong communication, escalation, and accountability structures. • Support cross-functional initiatives and operational improvements. • Influence across multiple specialist teams without direct technical authority.
Job Requirements
- 5+ years' experience in Delivery Management, Operations Management, Resource Management, Project Delivery, or Workforce Management within a digital agency, marketing services, or professional services environment.
- Demonstrated experience leading multidisciplinary digital teams.
- Experience managing distributed or remote workforces, including contractors.
- Strong understanding of delivery operations, resource planning, utilization management, and operational reporting.
- Experience managing multiple workstreams in a fast-paced environment.
- Strong leadership and people management skills.
- Excellent organizational and prioritization abilities.
- Proven ability to manage competing priorities across multiple teams.
- Strong stakeholder management and communication skills.
- Analytical mindset with the ability to interpret operational data and identify improvement opportunities.
- Experience using project management, resource planning, and reporting tools.
- Highly accountable, proactive, and solutions-oriented.
Benefits
- Government-mandated contributions to **SSS, PhilHealth, and Pag-IBIG** in accordance with Philippine law.
- 13th Month Pay** in compliance with Philippine labor regulations.
- Health & Dental (HMO)** – Company-sponsored medical plan with dental coverage.
- Group Life Insurance with Accidental Death & Dismemberment (AD&D)** coverage.
- Annual Physical Examination (APE)** provided through accredited medical providers as part of our employee wellness program.
- Generous Leave Benefits** – Vacation and sick leave entitlements above statutory minimums, in addition to Philippine regular and special holidays.
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