• Join our team to help shape the future of global collaboration. • Focus on our internal tooling and automations with real greenfield opportunity. • Build the foundation for how Workwize handles billing, invoicing, and financial operations end-to-end. • Lead how we automate customer support, working with tools like Zendesk and Forethought. • Work with our software and operations team to ship products fast in our B2B SaaS environment. • Set out the product vision, creating an incredible customer experience, and driving revenue impact across finance and support automation. • Build from scratch, working closely with Engineers, and shipping high-impact features fast.

• Drive discovery: talk to customers continuously, synthesize what you learn, and translate it into clear problem statements and prioritized opportunities. • Shape the now/next/later roadmap together with the CEO and team, grounded in strategy and anchored to a single clear objective. • Build AI-powered product capabilities with intentionality -- not just for speed, but to keep costs low for customers and create a genuine technical moat. • Leverage Usersnap's data to surface new product insights, while keeping customer privacy a hard constraint, not an afterthought. • Work cross-functionally with design, engineering, marketing, and customer success to move from insight to shipped feature efficiently. • Track and communicate product performance with sharp, data-informed updates -- no bloated decks, no noise.

• Own the strategy, roadmap, and business outcomes for the Agency Revenue Suite, driving growth across SaaS Mode, Reselling, Rebilling, and the overall agency revenue experience. • Create a unified experience that enables agencies to launch, monetize, and scale successful SaaS businesses on HighLevel. • Define and own the measurement strategy for the Agency Revenue Suite, including instrumentation, reporting, customer health frameworks, and key SaaS metrics across activation, adoption, retention, expansion, churn, and agency revenue performance. • Drive measurable improvements in onboarding, activation, engagement, retention, and expansion by identifying opportunities through customer behavior, product analytics, and experimentation. • Partner with Data Science, Analytics, and Engineering teams to develop growth insights, customer health models, churn prediction frameworks, dashboards, and scalable measurement systems that inform product decisions. • Establish and scale experimentation frameworks, feedback loops, and growth mechanisms that continuously improve customer outcomes and business performance. • Stay ahead of evolving SaaS, AI, and customer trends, translating market insights and customer needs into differentiated product experiences and growth opportunities. • Own the Voice of the Customer through customer interviews, behavioral analytics, retention analysis, and segmentation research, translating insights into product strategy and roadmap priorities. • Influence and align stakeholders across Product, Engineering, Design, Marketing, Revenue, and Customer Success to drive coordinated execution and measurable business impact. • Mentor Product Managers and contribute to product management best practices, growth methodologies, and experimentation culture across the organization.

• Own and evolve a set of payment rails across both specific methods and geographic regions • Lead partner integrations and manage relationships with payment processors, acquirers, and banking partners • Drive continuous improvement of authorization rates, settlement speed, and overall user conversion • Collaborate with fraud and compliance teams to ensure payment flows meet security, regulatory, and operational standards • Drive UX enhancements through structured experimentation and customer insights • Ensure payment capabilities are scalable and adaptable across our consumer app, pro trading app, and external interfaces such as on/off-ramps • Use data to inform prioritization, track performance, and iterate toward better outcomes