Facilitate demand and supply planning, align operational objectives, and lead cross-functional discussions to resolve constraints. Analyze complex data sets to support strategic decision-making and ensure cohesive planning execution across multiple...

Title: CSC Strategy and Execution - Operations Optimization and Insights Director remote type Office locations Columbus, OH time type Full time job requisition id R0072277 Description This position will be located at 5555 Cleveland Ave, Columbus, OH. Summary: The CSC Service Strategy and Execution - Operations Optimization and Insights Director is responsible for the strategy and execution of Huntington’s largest contact center which includes, but is not limited to: - Forecasting and capacity planning, scheduling, workforce management, performance management, IVR management, reporting, scorecard creation and maintenance and incentive program management. - Leadership of a culture that connects operational excellence to customer experience and colleague enrichment. - Creating a scalable infrastructure positioned for future growth and integration with Consumer and Regional Banking objectives and other CSC functions and initiatives, support of colleague acumen related to operations management and alignment with all Corporate Operations & Transformations objectives. Duties & Responsibilities: - Actively predict customer demand and workload patterns in the contact center to effectively manage forecasting and capacity planning functions to meet or exceed Service Level and Average Speed of Answer goals - Proactive and agile real-time service level management to ensure optimal results - Partner to design and create reports and dashboards to track key performance metrics, identify trends, and make data-driven decisions for support groups and leaders - Assist with the development of a robust incentive program that supports colleague retention and rewards top-performing colleagues based on key performance metrics - Contributes to IVA (Intelligent Voice Agent) system management and optimization to enhance customer self service capabilities and reduce call volume thru IVA routing accuracy, future state routing planning, transfer monitoring for future changes to aid first call resolution, etc. - Collaborates with internal teams to identify process improvement opportunities and partner on initiatives to enhance efficiency and customer and colleague experiences - Performs other duties as assigned Basic Qualifications: - Bachelor’s degree or 7+ years professional experience - Proven experience (7+ years) in contact center capacity planning, workforce management, reporting, IVA management, call center technologies and software, performance management - Strong analytical skills with proficiency in data analysis and reporting tools - Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams - Solid understanding of call center operations, customer and colleague support principles, and best practices - Strong leadership and people management skills - Ability to work in a fast-paced, dynamic environment and manage multiple priorities - Ability to effectively communicate with all levels of colleague, from entry level to executive leadership Preferred Qualifications: - Proven ability to creatively problem-solve using innovation, technology, and non-traditional methods to achieve desired solutions and results - Experience guiding large and diverse populations through change management and learning curves while sustaining a winning colleague culture - Practice growing, developing, and training existing talent while establishing a robust internal talent pipeline - Familiarity with labor laws and regulations throughout growing HNB footprint - Knowledge and experience in process improvement and project management - Experience levering data and analytics to provide knowledge and direction for all levels of contact center leadership Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Title: Director of Client Services Program Operations Location: Northborough, United States of America | Full time | Home-based | R1548482 Job Description: The Director of Client Services Program Operations works with Executive Management team to effectively report manage and operate Manufacturer programs. Collaborates with Chief Commercial Officer and Vice President of Program Operations to understand the company’s short term and long term goals of growth and development in order to foster relationships between manufacturers and AllCare Plus Pharmacy. This is a supervisory role with responsibility to direct reports. The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned. Primary Responsibilities: 1. Responsible for manufacturer program operations and client relationship 2. Supervise and coordinate daily workflow with program director, managers and care managers 3. Understand and coordinate all financial assistance program requirements with appropriate departments 4. Examine metrics and reporting daily for all program activity 5. Facilitate data requirements between clients and third parties 6. Facilitate communication and collaboration for all program changes and updates between all departments 7. Responsible for program specific SOP management and documentation processes 8. Assist with program change requests for CRM updates 9. Present on demand data to Executive Team as requested 10. Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment 11. Establish and maintain effective working relationships with all company support departments 12. Provide communication and follow up to ensure staff are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions Required Qualifications: 1. Bachelor’s Degree (Master’s Degree Preferred) 2. 5-10 years’ prior relevant work experience 3. High regard for service, be very personable and compassionate 4. Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors 5. Ability to work in a fast paced, ever-changing environment 6. Ability to manage and track data for a sophisticated and often complex sales process Professional Competencies: 1. Business Skills and Knowledge · General Management Demonstrate analytic and problem solving skills, and understand the impact of individual decisions on other parts of the organization and the environment. · Financial management Understanding of financial analysis, reimbursement techniques and strategies, and financial outcome measures. Application of financial analysis and planning to achieve organizational objectives. · Human resource management Understanding of the rights and protection of employees, effective workforce planning, and performance management. · Organizational dynamics and governance An understanding of governance structures and the ability to foster trust and effectively support governance systems and achieve organizational goals. · Strategic planning and marketing Setting organizational direction and strategies based on an understanding of the market and market forces, and communicating an organization’s capabilities and strengths to consumers. · Information management An understanding of how technology can be used to promote managerial and clinical efficiency and improve health care delivery. The ability to effectively manage information resources and plan for future needs. · Risk management Knowledge of liability and compliance regulation, the ability to employ strategies to mitigate risk, avoid malpractice and plan for disasters. · Quality improvement Application of techniques that continually improve the quality of care provided, patient safety, organizational performance, and the financial health of the organization. 2. Knowledge of the Health Care Environment · Health Care Systems and Organizations Demonstrate an understanding of how the various components of the health care system is organized and financed, and how they interact to deliver medical and health care. · Health Care Personnel Understand the professional roles, responsibilities, and values of the range of health care professionals in order to foster effective relationships and promote an optimal care environment. · The Patient’s Perspective Understand the patient experience, demonstrate a commitment to patients’ rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families. · The Community and the Environment Monitor trends in the local and national environment to the delivery of care, demonstrate a familiarity with the regulations impacting health care delivery, and understand the impact of public policy decisions on cost, quality and access to care 3. Communication and Relationship Management · Relationship Management The ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision-making is shared. · Communication Skills Be able to utilize verbal, written and presentation skills to communicate an organization’s mission, vision, values and priorities to diverse audiences. · Facilitation and Negotiation The ability to move a group toward a conclusion, guiding the group collectively through substantive discussion, compromise and consensus. 4. Leadership · Leadership Skills and Behavior The ability to exercise appropriate leadership styles and behavior, employ critical thinking skills, and advocate for the organization and its values in the community and public policy arena. · Organizational Climate and Culture Foster a culture that values diversity, promotes teamwork, and engenders a commitment to the purpose and values of the organization. · Communicating Vision Establish and communicate a compelling vision for the organization that guides strategy formulation and direction. · Managing Change Be able to promote organizational development and continuous improvement, and use systems thinking to enact change in complex organizations. 5. Professionalism · Personal and Professional Accountability Practice and advocate ethical decision-making and actions, promote patients’ rights and responsibilities, effectively manage stress and personal resources, and act in accord with professional roles and norms. · Professional Development and Lifelong Learning Participate in proactive career planning and continually update professional knowledge. · Contributions to the Community and Profession Mentor or coach others in the workplace, provide service to the community that improves community health status and standards of care, and adds to the professional body of knowledge by teaching, research or other means. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $120,000 - $175,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Title : Operations Specialist Location: Bonita Springs United States Job Description: Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career. We offer rewarding career opportunities that include: - Competitive wages - Access to wages before payday - Flexible scheduling options with full-time and part-time hours - Paid time off and Holidays (full-time) - Comprehensive benefits including health, dental, vision, life and disability insurances (full-time) - 401(K) with employer matching - Paid training - Opportunities for advancement - Meals and uniforms - Employee Assistance Program Provincial is looking for an Operations Specialist to join our team! Position Overview: The Operations Specialist is responsible for the positive and effective leadership, operation and management of assigned Independent Living communities during a leadership vacancy or other critical business need. This position ensures standards of excellence, occupancy, and financial goals within established budgetary guidelines. Responsibilities may vary depending on the specific community needs, goals, and timeframe of assignment. Key Responsibilities: Managing Vision and Purpose - Communicates a clear, Resident-focused vision aligned with a resident-centered model of care. - Models Provincial Senior Living’s mission and values in all aspects of leadership. Business Development - Participates in planning and implementing marketing and sales strategies with Regional support. - Builds relationships within the local area to drive occupancy and maintain competitive positioning. - Ensures effective external business development strategies and adjusts plans as needed. - Holds Sales Team Members accountable for achieving referral and move-in goals. Resident and Family Engagement - Dedicated to meeting the expectations and requirements of residents and their families. - Obtains first-hand resident feedback to improve services and enhance resident satisfaction. - Achieves outstanding resident engagement survey results and leads engagement improvement plans. - Holds effective Town Hall and Resident Council meetings. - Effectively resolves resident concerns and promotes a welcoming, vibrant community environment. - Ensures leadership team members interact consistently with residents and families, fostering trust and connection. - Connects daily with residents and families to gather feedback and follow up on questions or issues. Quality Assurance and Safety - Maintains a safe, clean, and welcoming community environment. - Complies with company policies and standards for resident and team member well-being. - Leads and promotes Safety and Risk Management practices. - Ensures all incidents are addressed promptly and corrective actions are implemented as needed. - Cooperates with municipal, county, and state agencies to ensure compliance with applicable guidelines. Financial Management and Business Acumen - Provides input for budget preparation and adheres to established financial goals. - Monitors departmental budgets and meets regularly with department heads to review spend downs. - Reviews monthly financial statements, identifies variances, and implements corrective actions. - Manages labor and other key expenses to align with occupancy and service level needs. - Prepares and submits timely expense and budget data, as well as other community reports. - Provides overall management and oversight of the P&L, budget, and occupancy expectations. Supervisory and Leadership Responsibilities - Assists with hiring and onboarding of permanent Executive Directors and leadership team members. - Provides training and support to new Executive Directors to ensure a smooth transition. - Oversees all departments to ensure efficient operations and alignment with financial and operational goals. - Recruits, selects, and supports comprehensive training for department heads. - Provides constructive feedback and performance reviews for department heads. - Fosters a positive, collaborative, and resident-focused work environment through open communication and consistent presence in the community. - Promotes the sharing of best practices and development of team management skills. Qualifications: - Bachelor’s degree preferred (Business Administration, Hospitality, or related field ideal). - Minimum of three years of managerial experience, preferably in senior living, hospitality, or a related service industry. - Demonstrated experience with budget oversight, hiring, coaching, and daily operations supervision. - Previous sales or business development experience preferred. - Demonstration of success in managing operating expenses and occupancy. - Frequent travel and/or extended time away from home depending on location of assignment. - If having a direct impact on the lives of others is appealing to you, apply today and join our team! EOE D/V JOB CODE: 1007066