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Field Service Engineer – Level 2
Location
Montana + 4 moreAll locations: Montana | Oregon | Utah | Washington | Wyoming
Posted
3 days ago
Salary
$78K - $97K / year
Seniority
Senior
Job Description
Field Service Engineer – Level 2
ZEISS Group
• Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer. • Independently troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit. • Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations. • Provide accurate and detailed as requested for billable quotations within 24 hours. • Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer. • Escalate any unresolved issue using the appropriate process quickly to ensure customer satisfaction and rapid resolution. • Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass any and all leads to the proper channels. • Connect all available systems to the ZEISS Predictive Service network, as agreed by the Customer. • Conduct special site or system environmental analysis tests as assigned by management. • Train customers on basic system operation and maintenance using established guidelines. • Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities. • Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors. • Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role) • Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks. Additionally, comply with all customer site safety protocols.
Job Requirements
- 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.
- 3-5 years of professional work experience
- Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions)
- Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems
- Knowledge of Windows operating environments and word processing and or email applications.
- Familiarity with databases or CRM Systems a plus.
- Ability to read and understand electrical or mechanical engineering documentation and schematics.
- Must have driving record in good standing, a valid U.S. driver license, and be able to drive a company provided car/van.
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Paid time off including vacation, personal, and sick days
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