Role Description Provides remote consultative and supportive nursing care to critically ill patients in the Intensive Care Units (ICUs) to multiple medical centers utilizing the in-room camera and EPIC technology from a remote, centralized hub. Collaborates with intensivists, hospitalists, MODs, nurses, respiratory therapists, and other staff to provide timely intervention for critically ill patients to achieve optimal patient outcomes. Guides, coaches, and assists the clinical team in the daily needs of critical care patients according to AACN guidelines. - Performs video monitoring and assessment of ICU patient data. - Performs safety oversight rounds. - Collaborates with the TCC physician located in the remote hub to ensure timely consultation and intervention on ICU patients requiring immediate intervention. - Responds to requests by ICU RNs for nursing care consultation on ICU patients. - Works remotely with bedside nurses in providing real-time, clinical decision support for ICU patients with conditions requiring immediate attention. - Collaborates in continuous performance improvement activities with remote interprofessional teams to achieve optimal patient and family outcomes. - Leverages technology in gathering and evaluating quality metrics to measure and report on patients data. - Reviews critical care quality metrics. - Provides consultation as a resource for education, assessment, and treatment of critical care patients. - Maintains knowledge of evidence-based practice and new recommendations from specialty nursing organizations (e.g., American Association of Critical Care Nurses). - Identifies opportunities for improvement and reports this information to the Physician-in-Charge (PIC), Clinical Lead, and performance improvement teams. - Monitors practice to assure policies & procedures are in effect and takes appropriate actions and follows up as needed. - Co-leads and participates in regional committees. - Serves as a subject matter expert for critical care recommendations from various organizations (e.g., AACN, TJC). - Develops strategies to ensure that performance improvement gains can be sustained over time. - Serves as a resource to regional committees for P&P development, implementation, and dissemination. Qualifications - Minimum five (5) years minimum experience working in Intensive Care Units (ICUs). - Bachelors degree in Nursing or related field. - Critical Care Registered Nurse Certificate within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Adult (AACN) within 12 months of hire OR Critical-Care Registered Nurse (Tele-ICU) - Adult (AACN) within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Pediatric (AACN) within 12 months of hire. - Registered Nurse License (California). Requirements - Demonstrates effective communication and listening skills. - Communicating with patients, families, peers, and colleagues as appropriate, across a broad range of socio-economic and cultural backgrounds. - Providing cultural sensitivity; identifying language barriers impeding understanding of patients condition. - Showing sensitivity, honesty, and compassion in difficult conversations in collaboration with TCC physicians, ICU RNs, patients, and families. - Displaying insight and understanding about emotions and human responses to emotions that allow one to develop and manage interpersonal interactions. - Works effectively with others as a member or informal leader. - Demonstrates professionalism when using audio/visual (AV) equipment or during phone consultation/support through compassion, integrity, and respect for others. - Respect for patient privacy. - Sensitivity and responsiveness to a diverse patient population, including diversity in gender, age, culture, race, religion, disabilities, and sexual orientation. - Commitment to ethical principles & confidentiality at all times. - Demonstrates conflict resolution and mediation skills with the ability to secure action from persons outside their supervision. - Ability to think critically. - Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications - One (1) year ICU supervisory or Clinical Nurse Specialist specializing in Critical Care. - Masters Degree in Nursing or related field.

• Support daily use of REALTIME CTMS, eSource, and eRegulatory modules. • Assist users with system navigation, troubleshooting, and workflow questions. • Support implementation of new research technologies and sponsor systems. • Participate in system testing, validation, and workflow optimization activities. • Assist with user account management and access requests. • Develop and maintain protocol-specific eSource templates. • Translate study protocols into efficient electronic workflows. • Build visit-specific source documentation. • Configure forms, templates, workflows, and data collection tools. • Standardize eSource practices across research sites. • Support quality review and refinement of eSource templates. • Evaluate coordinator workflows and identify opportunities for improvement. • Support implementation of standardized processes across sites. • Assist with development of study calendars, visit schedules, and workflow tools. • Collaborate with research operations teams to improve efficiency and compliance. • Deliver training on REALTIME and research technology platforms. • Develop user guides, job aids, and training materials. • Support onboarding of new research staff. • Assist sites transitioning from paper source to eSource. • Provide ongoing coaching and support to research personnel. • Assist with sponsor portal and system onboarding. • Support integration of sponsor workflows into site operations. • Maintain awareness of sponsor technology requirements.

• Provide centralized regulatory support for the CVRS clinical research network • Support regulatory start-up, site activation, IRB management, regulatory maintenance, and quality review activities across multiple clinical research sites • Prepare and maintain regulatory documentation • Coordinate IRB submissions and amendments • Manage electronic regulatory files within REALTIME • Support study activation activities • Conduct regulatory quality reviews • Serve as a regulatory resource for research sites • Ensure compliance with sponsor requirements, IRB requirements, Good Clinical Practice (GCP), FDA regulations, and CVRS Standard Operating Procedures

Role Description As the new Clinical Grievances Nurse, you will be responsible for reviewing incoming member cases to determine if the appropriate care was given. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs, and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. If you are located within PST, CST, MST time zones, you will have the flexibility to work remotely* as you take on some tough challenges. Please note this team is not planning on hiring for 6-8 weeks so the hiring process will be slower than usual. Primary Responsibilities: - Perform clinical assessment of healthcare services provided to our members for appropriateness - Understand relevant state and federal grievance and peer review requirements and accreditation standards applicable for processes supported - Facilitate telephonic discussion with health care providers and/or members to obtain additional clinical information - Provide timely, quality service to members and providers while upholding UnitedHealthcare culture values - Act as a resource for others with less experience - Work independently and collaborate with Medical Directors and non-clinical partners - Function as a member of a self-directed team to meet specific individual and team performance metrics - Manage and maintain quality and productivity metrics You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Current, unrestricted RN license in the state of residency - 3+ years of total RN experience including clinical experience in an inpatient/acute setting - Demonstrated clinical documentation skills and critical thinking skills - Demonstrated proficiency in computer skills - Windows, Instant Messaging, Clinical Platforms, Microsoft Suite including Word, Excel, and Outlook - Designated workspace and access to install secure high-speed internet via cable/DSL in home - Live in PST, CST, or MST and work 8-5 in their time zone Requirements - Bachelor’s in Nursing or higher - Experience with Managed Care Clinical Quality Programs - Case management experience - Clinical appeals and grievances experience - Audit/chart review experience - Experience in a telecommuting role - Demonstrated ability to effectively utilize UHG applications, including but not limited to authorization applications, auto correspondence, and member & provider demographic systems *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.