Role Description We’re looking for a skilled Case Manager specializing in Personal Injury and Immigration Law cases to join our team! If you're highly organized, personable, and passionate about delivering exceptional case management, we’d love to hear from you. - Client Onboarding & Communication: Conduct case management introductions, monitor that the client is receiving proper medical treatment or fulfilling other requirements, and conduct regular check-ins with clients to provide updates and gather information. - Case Management: Efficiently monitor case progress, ensuring all client interactions are accurately documented and all files and reports are properly saved. - Calendar Management: Keep track of key deadlines and follow-ups, ensuring that all stakeholders are notified and updated. - Third-Party Coordination: Provide and retrieve necessary information to/from medical providers, follow up on liability issues and policy limits, and handle communication with insurance companies, Government Agencies, and the USCIS. Prepare and send out MedPay demands as needed. Qualifications - Has at least 1 year of experience in a law firm, with a focus on Personal Injury (PI) and Immigration cases. - Has a strong understanding of U.S. Personal Injury and Immigration legal procedures, and case management. - Has a background in customer service and sales (highly desirable). - Is proficient in verbal and written communication skills in English (C1 or higher). - Has excellent prioritization and time-management skills. - Can work independently and handle confidential information with discretion. - Holds a Bachelor’s degree in law (preferred). - Permanently resides in Latin America. - Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. Benefits - Long-Term Opportunities: Build a lasting professional relationship with us. - Fully Remote: Work from the comfort of your home—no onsite travel required. - Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. - Wellness Support: Access in-house psychological and wellness coaching services. - Holistic Growth: Free access to coaching programs that support your personal and professional development. - Exclusive Learning Access: Unlock free access to over 200 courses.

Senior Manager, Hospital Billing Division Emory Healthcare Inc. Campus Location Atlanta, GA, 30345 Campus Location US-GA-Atlanta Department EHI Hospital Billing Job Type Regular Full-Time Job Number 167473 Job Category Revenue Cycle & Managed Care Schedule 8a-4:30p Standard Hours 40 Hours Hourly Minimum USD $55.32/Hr. Hourly Midpoint USD $67.40/Hr. Overview Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: - Comprehensive health benefits that start day 1 - Student Loan Repayment Assistance & Reimbursement Programs - Family-focused benefits - Wellness incentives - Ongoing mentorship, development, leadership programs - And more Description RESPONSIBILITIES: - A Senior Manager of Hospital Billing oversees the entire hospital billing operation, ensuring accurate and timely submission of patient claims, managing a team of billing specialists, resolving complex billing issues, maintaining compliance with healthcare regulations, and implementing strategies to optimize revenue cycle management and maximize revenue collection for the hospital. - Key responsibilities may include: - 1. Team Leadership and Supervision: - Manage a team of billing specialists, including assigning tasks, performance evaluations, coaching, and staff development. - Monitor team productivity and identify areas for improvement to streamline billing processes. - 2. Billing Operations Management: - Oversee all aspects of the hospital billing cycle, including patient registration, charge capture, coding, claim submission, accounts receivable follow-up, and payment posting. - Ensure accurate and timely billing by reviewing coding and charge entry for compliance with medical billing guidelines. - Monitor and address billing denials, appeals, and outstanding accounts receivable. - 3. Compliance and Regulatory Adherence: - Stay updated on current healthcare billing regulations, including ICD-10, CPT codes, and payer policies. - Implement procedures to ensure compliance with HIPAA, Medicare, and other relevant regulations. - Conduct regular audits to identify and address potential billing compliance issues. - 4.Revenue Cycle Optimization: - Analyze billing data to identify trends and opportunities for revenue improvement. - Develop and implement strategies to increase collection rates and reduce outstanding accounts receivable. - Collaborate with other departments like patient registration and clinical staff to improve data accuracy and streamline billing processes. - 5. Financial Reporting and Analysis: - Generate comprehensive billing reports to track key performance indicators (KPIs) like denial rates, days sales outstanding (DSO), and revenue cycle metrics. - Analyze financial data to identify areas for cost reduction and revenue enhancement. - 6.Payer Relations: - Build and maintain relationships with insurance payers to address billing issues and negotiate reimbursement rates. - Monitor and resolve billing disputes with payers. - 7. Additional Duties as Assigned - This role is a hybrid position splitting time between working remotely and working in the office. Minimum Qualifications: Minimum of 7 years of related experience - Minimum of 3 years of supervisory or management experience - Bachelors Degree in healthcare or a related field - Deep understanding of medical billing codes (ICD-10, CPT) and healthcare billing regulations - Extensive experience in hospital billing operations, including revenue cycle management - Strong leadership and supervisory skills to manage a billing team - Excellent analytical and problem-solving abilities to identify and resolve billing issues - Proficiency in electronic health records (EHR) systems and billing software - Strong communication and interpersonal skills to collaborate with various stakeholders PHYSICAL REQUIREMENTS: Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

• Identify customer health risks across your install base, focusing on usage, adoption, and friction • Own the renewal lifecycle from early risk identification through contract execution • Lead renewal and commercial conversations, including negotiation and documentation of outcomes • Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication • Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals • Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization • Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions • Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently • Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

• Own the lead lifecycle from marketing-accepted lead through demo requested, across both the high-velocity and the enterprise motions. • Design and run nurture programs and journeys by segment and stage that move leads toward a demo, partnering with content and product marketing for the assets. • Own segmentation, send strategy, and sequencing across email and lifecycle channels. • Manage email deliverability, sending reputation, and list health, in partnership with revenue operations on the underlying data. • Define and maintain lead scoring and stage definitions with revenue operations and sales, so MAL and Demo Requested mean the same thing to everyone. • Re-engage dormant and not-yet-ready leads rather than letting them go cold. • Own ABM programs against named target accounts, concentrated on the enterprise and acute motion. • Build and run coordinated, multi-channel account plays — email, web personalization (with the website owner), paid (with the agency), and sales outreach — that move accounts toward a demo. • Partner with the segment demand-generation owners, who set the target accounts and the messaging; you own the orchestration and the plays. • Coordinate closely with SDRs and AEs so marketing and sales plays are sequenced, not duplicated. • Operationalize intent and engagement signals (for example, from 6sense) into timely plays, using the enriched data revenue operations provides rather than owning the enrichment itself. • Measure at the account level: engagement, pipeline influenced, and demos generated. • Own the MAL-to-Demo-Requested conversion rate as the role’s primary metric. • Partner with the Website Experience & Conversion Manager on the landing pages and forms your programs drive to, so the journey stays continuous from email to page to conversion. • Find and remove friction in the path from first marketing touch to demo request. • Continuously test subject lines, offers, sequences, and play design, and act on what the data shows.