Senior Manager, Hospital Billing Division Emory Healthcare Inc. Campus Location Atlanta, GA, 30345 Campus Location US-GA-Atlanta Department EHI Hospital Billing Job Type Regular Full-Time Job Number 167473 Job Category Revenue Cycle & Managed Care Schedule 8a-4:30p Standard Hours 40 Hours Hourly Minimum USD $55.32/Hr. Hourly Midpoint USD $67.40/Hr. Overview Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: - Comprehensive health benefits that start day 1 - Student Loan Repayment Assistance & Reimbursement Programs - Family-focused benefits - Wellness incentives - Ongoing mentorship, development, leadership programs - And more Description RESPONSIBILITIES: - A Senior Manager of Hospital Billing oversees the entire hospital billing operation, ensuring accurate and timely submission of patient claims, managing a team of billing specialists, resolving complex billing issues, maintaining compliance with healthcare regulations, and implementing strategies to optimize revenue cycle management and maximize revenue collection for the hospital. - Key responsibilities may include: - 1. Team Leadership and Supervision: - Manage a team of billing specialists, including assigning tasks, performance evaluations, coaching, and staff development. - Monitor team productivity and identify areas for improvement to streamline billing processes. - 2. Billing Operations Management: - Oversee all aspects of the hospital billing cycle, including patient registration, charge capture, coding, claim submission, accounts receivable follow-up, and payment posting. - Ensure accurate and timely billing by reviewing coding and charge entry for compliance with medical billing guidelines. - Monitor and address billing denials, appeals, and outstanding accounts receivable. - 3. Compliance and Regulatory Adherence: - Stay updated on current healthcare billing regulations, including ICD-10, CPT codes, and payer policies. - Implement procedures to ensure compliance with HIPAA, Medicare, and other relevant regulations. - Conduct regular audits to identify and address potential billing compliance issues. - 4.Revenue Cycle Optimization: - Analyze billing data to identify trends and opportunities for revenue improvement. - Develop and implement strategies to increase collection rates and reduce outstanding accounts receivable. - Collaborate with other departments like patient registration and clinical staff to improve data accuracy and streamline billing processes. - 5. Financial Reporting and Analysis: - Generate comprehensive billing reports to track key performance indicators (KPIs) like denial rates, days sales outstanding (DSO), and revenue cycle metrics. - Analyze financial data to identify areas for cost reduction and revenue enhancement. - 6.Payer Relations: - Build and maintain relationships with insurance payers to address billing issues and negotiate reimbursement rates. - Monitor and resolve billing disputes with payers. - 7. Additional Duties as Assigned - This role is a hybrid position splitting time between working remotely and working in the office. Minimum Qualifications: Minimum of 7 years of related experience - Minimum of 3 years of supervisory or management experience - Bachelors Degree in healthcare or a related field - Deep understanding of medical billing codes (ICD-10, CPT) and healthcare billing regulations - Extensive experience in hospital billing operations, including revenue cycle management - Strong leadership and supervisory skills to manage a billing team - Excellent analytical and problem-solving abilities to identify and resolve billing issues - Proficiency in electronic health records (EHR) systems and billing software - Strong communication and interpersonal skills to collaborate with various stakeholders PHYSICAL REQUIREMENTS: Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

• Identify customer health risks across your install base, focusing on usage, adoption, and friction • Own the renewal lifecycle from early risk identification through contract execution • Lead renewal and commercial conversations, including negotiation and documentation of outcomes • Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication • Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals • Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization • Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions • Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently • Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

• Own the lead lifecycle from marketing-accepted lead through demo requested, across both the high-velocity and the enterprise motions. • Design and run nurture programs and journeys by segment and stage that move leads toward a demo, partnering with content and product marketing for the assets. • Own segmentation, send strategy, and sequencing across email and lifecycle channels. • Manage email deliverability, sending reputation, and list health, in partnership with revenue operations on the underlying data. • Define and maintain lead scoring and stage definitions with revenue operations and sales, so MAL and Demo Requested mean the same thing to everyone. • Re-engage dormant and not-yet-ready leads rather than letting them go cold. • Own ABM programs against named target accounts, concentrated on the enterprise and acute motion. • Build and run coordinated, multi-channel account plays — email, web personalization (with the website owner), paid (with the agency), and sales outreach — that move accounts toward a demo. • Partner with the segment demand-generation owners, who set the target accounts and the messaging; you own the orchestration and the plays. • Coordinate closely with SDRs and AEs so marketing and sales plays are sequenced, not duplicated. • Operationalize intent and engagement signals (for example, from 6sense) into timely plays, using the enriched data revenue operations provides rather than owning the enrichment itself. • Measure at the account level: engagement, pipeline influenced, and demos generated. • Own the MAL-to-Demo-Requested conversion rate as the role’s primary metric. • Partner with the Website Experience & Conversion Manager on the landing pages and forms your programs drive to, so the journey stays continuous from email to page to conversion. • Find and remove friction in the path from first marketing touch to demo request. • Continuously test subject lines, offers, sequences, and play design, and act on what the data shows.

Role Description Lead Analytics Strategy and Client Impact - Serve as a strategic analytics partner across multiple client accounts, helping clients and internal teams answer complex measurement and performance questions. - Support the development and implementation of measurement frameworks that align media investments with business objectives and client goals. - Develop test-and-learn plans, optimization recommendations, and performance analyses that drive informed decision-making. - Translate complex data into compelling stories, actionable insights, and strategic recommendations that improve marketing effectiveness and business outcomes. - Confidently present findings, recommendations, and next steps to senior/executive-level clients and internal stakeholders. Own Analytics Execution - Apply critical thinking to determine the appropriate data sources, methodologies, and analytical approaches for each business challenge. - Lead advanced analytics initiatives including incrementality testing, experimentation, media mix modeling, attribution analysis, forecasting, and customer analytics. - Connect data across media platforms, conversion sources, web analytics tools, and business systems to develop a complete view of performance. - Uncover insights and build the story in the data and communicate insights and opportunities with executive and internal stakeholders. - Build and maintain queries, analyses, and reporting solutions to answer business-critical questions using media, behavioral, and performance data. Own Reporting, Insights, and Data Integrity - Design and deliver dashboards, forecasts, scenario analyses, and performance reporting using business intelligence tools. - Ensure accuracy, consistency, and integrity across analytics outputs and client deliverables. - Troubleshoot data and reporting issues while partnering with cross-functional teams to resolve discrepancies and improve processes. - Maintain documentation of methodologies, reporting logic, and data sources to support scalability and consistency. Collaborate and Improve Analytics Operations - Partner closely with media, data engineering, strategy, and client services teams to ensure measurement solutions support broader business goals. - Identify opportunities to improve workflows, reporting processes, tools, and operational efficiency. - Contribute to the continued evolution of the analytics practice through knowledge sharing, innovation, and best-practice development. - Help identify and build AI solutions that can improve productivity and efficiency across the team. Support Team Growth - Provide mentorship, guidance, and support to analysts through project collaboration, coaching, and feedback. - Share knowledge and best practices that elevate the overall capabilities of the analytics team. - Contribute positively to a collaborative, learning-oriented team environment. Qualifications - 5+ years of experience in marketing analytics, performance analytics, measurement strategy, media analytics, or a related field. - Hands-on experience designing, executing, and analyzing incrementality tests, geo holdout studies, experimentation frameworks, and measurement roadmaps across digital marketing channels. - Deep experience with marketing measurement methodologies including incrementality testing, geo holdout studies, experimentation frameworks, attribution, media mix modeling (MMM), customer analytics, and lifetime value (LTV) analysis. - Strong hands-on experience building analyses from raw data and translating findings into strategic recommendations. - Advanced proficiency with SQL and experience working with large, complex datasets. - Strong understanding of statistical and measurement concepts, with the ability to clearly explain methodologies, assumptions, and findings to both technical and non-technical audiences. - Experience creating dashboards and data visualizations; Tableau experience strongly preferred. - Experience working with marketing and audience platforms such as Google, Meta, Adobe, Salesforce, or similar ecosystems. - Strong understanding of performance marketing metrics and the ability to connect marketing activity to business outcomes. - Confident communicator who can clearly explain analytical concepts and recommendations to both technical and non-technical audiences. - Experience presenting insights and recommendations directly to clients, executives, or senior stakeholders. - Highly organized, accountable, and comfortable managing multiple priorities in a fast-paced environment. - Curious, proactive problem-solver who thrives in ambiguity and enjoys figuring things out. - Experience mentoring, coaching, or guiding junior analysts is preferred, though prior formal people management experience is not required. Benefits - Remote or hybrid work environment with flexible hours. - Unlimited PTO + company holidays. - Comprehensive medical, dental, vision, and disability coverage. - Life & AD&D insurance. - 401(k) with company match. - Paid parental leave & family support. - Pet care perks & insurance. - Commuter & transit benefits. - Exclusive employee discounts. - Salary: $115,000 - $130,000 USD annually.