Role Description TekSynap is seeking an Operations Director to support BU16. This is a corporate overhead position responsible for helping lead business unit operations, program execution, customer engagement, staffing alignment, financial performance, and growth support across the BU16 portfolio. The Operations Director will work directly with BU16 leadership and program teams to improve operational performance, resolve execution issues, strengthen customer relationships, support employee leadership, and help position the business unit for continued growth. This role is not tied to a single contract or task order. It is intended to provide senior-level operational leadership across current and future BU16 work. Responsibilities - Lead business unit operations support across BU16 programs, projects, and internal initiatives. - Work directly with senior leadership to align operational execution with business unit priorities, customer needs, and growth objectives. - Support Program Managers, Task Order Managers, site leads, and technical leaders in resolving operational, staffing, customer, financial, and performance issues. - Assess program performance and recommend improvements to delivery approach, staffing, communication, reporting, risk management, and customer engagement. - Serve as an operational escalation point for issues raised by employees, program leaders, customers, or internal support organizations. - Help ensure program teams understand customer requirements, contract expectations, performance objectives, and proposal commitments. - Support development and review of operational, technical, staffing, financial, and performance reporting for business unit leadership and customers. - Coordinate with PMO, finance, contracts, recruiting, HR, billing, business development, capture, proposal teams, subcontractors, and external partners. - Support workforce planning, employee engagement, retention, performance management, and leadership development across assigned areas. - Participate in interviews and hiring decisions for BU16 openings. - Support invoice review, timesheet oversight, and financial coordination as required. - Identify opportunities for organic growth on existing work through strong customer relationships, improved delivery, and expanded mission support. - Support external growth activities including opportunity shaping, solution development, staffing approaches, basis of estimates, org charts, pricing inputs, and color team reviews. - Represent BU16 leadership in internal meetings, customer discussions, working groups, and operational reviews as directed. Qualifications - 15 or more years of relevant experience in IT operations, program management, portfolio management, enterprise service delivery, or business unit operations. - 9 or more years of experience supporting Government, Defense, federal civilian, or military customers. - 7 or more years of progressive leadership experience managing IT programs, technical teams, service delivery, infrastructure, cybersecurity, modernization, or related operations. - Experience leading large or complex programs, portfolios, technical teams, or business operations. - Experience managing geographically dispersed teams, including employees, subcontractors, technical teams, program teams, or site leads. - Experience working with senior customers, government stakeholders, internal executives, and cross-functional support teams. - Strong understanding of federal contract operations, program execution, staffing, financial management, risk management, customer satisfaction, and performance improvement. - Demonstrated ability to balance day-to-day operational support with longer-term business growth and process improvement. - Excellent verbal and written communication skills. - Active Secret clearance required. - U.S. citizenship required. Benefits - Competitive benefits package including health, dental, and vision insurance. - 401K plan. - Life insurance. - Short-term and long-term disability plans. - Vacation time and holidays.

Role Description We are looking for a Regional Director to join our global Revenue team! Based in North America, this person will be responsible for managing and growing our customer base, carrying out and executing complex deals and partnerships. Supported by the wider Revenue, Pre-Sales Engineering, and Marketing global teams, this person will report to the Managing Director of North America , ensuring Optibus’ local presence and footprint is ever growing. This is a remote position with travel required. Responsibilities - Relationship Building: You will be responsible for growing Optibus’ client base in North America, nurturing close relationships through various means and channels, from qualification to closing. - Pipeline Management and Growth: Working closely with Marketing/Business Development and/or independently, you will be tasked with engaging with various leads, responding and leading RFPs/RFIs, to ensure we are growing our book of business in North America. - Cross-functional Collaboration: Ensure seamless collaboration between Revenue and various teams, including but not limited to: Marketing, Pre-Sales Engineering, and Customer Success. - Data and Insight Capture: Accurately tracking leads/prospecting activity on Salesforce and ensuring information is accurate to foster a data-driven and accurate sales forecast. - Industry Presence: Representing Optibus in industry events (i.e.: conference, trade shows, networking events) and staying informed on industry trends and regulatory changes impacting the transit sector. Qualifications - Proven experience in Business Development or Sales, ideally in Intelligent Transportation Systems or a vertical, B2B SaaS company. - Proven track record of exceeding goals and KPIs. - Strong analytical and research skills for market trend, competitor analysis, and forecasting. - Preferred experience in a start/scale up, fast-paced business with changing priorities. - Flexibility to travel within North America and adaptability to global timelines. Interview Process - Initial screening with Talent Acquisition team - Line Manager Interview with Managing Director of North America (30 mins) - Technical Interview with Bid and Operations Manager (30 mins) - Peer Interview with Regional Directors (45 mins) - CRO Interview (30 mins) - HR call OTE Dependent on experience & interview performance: $180k - $200k

• Lead the existing entrepreneurship team through the transition to the CRA model • Define new benchmarks for performance, rigor, and output that align with the

Role Description The Senior Director of Store Quality plays a transformative role in shaping how guests become immersed in our gift shop experiences across the United States. Overseeing an extensive portfolio of cultural attraction stores, this leader ensures that every aspect of guest service, operations, and team performance reflects both Event Network’s and our partnerships CORE values. Passionately engaged in the Memories Made and ensuring that the Experience Always Matters. Serving as the primary partner contact, the Senior Director fosters trust-based relationships, aligning store operations with partner missions and brand integrity. Guided by passion for culture, community, and quality, this leader inspires teams, elevates standards, and champions innovation in experiential retail. Leading multiple Event Network store partnerships, the Senior Director builds and retains a high-performing, diverse team of Store Directors and Assistant Store Directors. Through strong leadership, coaching, and collaboration, this role drives operational excellence, talent development, and financial performance while reinforcing Event Network’s culture of inclusion, accountability, and purpose. This is not a traditional retail role — it’s a mission-driven position that blends operational excellence with storytelling and cultural engagement. Each store under this leader’s direction should embody the unique spirit of its location, transforming retail into a meaningful extension of the guest journey. Qualifications - Experience in partnership or client relationship roles within retail, merchandising, or operational strategy. - Creative problem-solver with strong communication and organizational skills; able to prioritize, manage projects, and drive alignment across partners and internal teams. - Proven ability to craft and deliver presentations from conception to execution, designing compelling decks, structuring KPIs and strategies into clear, persuasive narratives, and presenting with clarity, professionalism, and influence across audiences. - Strong analytical skills with knowledge of store and product KPIs (forecasting, conversion). - Demonstrated success leading through influence in matrixed, cross-functional environments. - Ability to travel throughout the year as needed. - Prior experience partnering with mission-driven institutions or cultural destinations is a strong asset. - Proficiency in Excel, Word, Outlook, and PowerPoint. Requirements - Collaborate with the SVP of Attraction Stores to develop strategic business plans for each business to maximize per capita sales, revenues and profitability; and consistently strive to exceed the expectations of our partners. - Develop and maintain a strong alliance with all partners with the goal of maintaining long term relationships and renew partnership agreements. - Foster a collaborative team environment that supports growth, continuous learning, and accountability. - Champion a workplace culture centered on empowerment, communication, innovation and purpose. - Drive operational outcomes by focusing on priorities, solving problems creatively, and advancing initiatives with urgency and clarity. - Own accountability for store performance metrics (KPIs’ / EBITDA) within assigned partnerships, monitoring operational quality, staffing, and service standards against business and partner expectations. - Proactively identify and escalate critical operational issues or risks, ensuring urgent matters are clearly communicated and resolved with the right stakeholders. - Approach new initiatives and standards with focus and discipline, ensuring each improvement reflects a thoughtful balance of guest impact, operational efficiency, and mission alignment. - Apply sharp prioritization to manage high-volume, fast-paced workflows with shifting timelines and multiple stakeholders. - Establish clear decision parameters, align cross-functional teams, and keep focus anchored on shared goals for store excellence and guest experience. - Create and present business reviews for partners that outline an overarching story with key messages to ensure a compelling, cohesive and innovative presentation that will maximize retail potential. - Interpret partnership expectations, align cross-functional operation strategies, and deliver clear, timely information to ensure stakeholders understand priorities, ownership, and required actions. - Ensure clarity and alignment of operational strategies across a specific portfolio of partnerships by serving as the central conduit for operations between partners and internal teams. - Possess strong communication instincts, with the ability to shift between email, calls, or meetings based on urgency, nuance, and relationship dynamics. - Balance partner expectations, guest insights, and internal strategies, providing clarity on operational goals without imposing personal viewpoints, so the right teams create the right solutions. - Keep the guest experience central to operational decision-making, balancing team, partner, creative, and leadership perspectives. - Establish clear decision parameters, align cross-functional teams, and keep focus anchored on shared objectives. Benefits - Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance. - 401(k) Retirement Plan; Flexible Spending Accounts (FSA) - Employee Assistance Program (EAP) - Vacation Accrual; Sick Leave - Nine Paid Holidays - Profit Sharing Bonus Plan - 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.