TekSynap, formerly known as Synaptek, is a privately held, ISO-certified IT company offering solutions and services to meet the business technology needs of local, state, and feder
Operations Director
Location
United States
Posted
1 day ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Operations Director
TekSynap
Role Description TekSynap is seeking an Operations Director to support BU16. This is a corporate overhead position responsible for helping lead business unit operations, program execution, customer engagement, staffing alignment, financial performance, and growth support across the BU16 portfolio. The Operations Director will work directly with BU16 leadership and program teams to improve operational performance, resolve execution issues, strengthen customer relationships, support employee leadership, and help position the business unit for continued growth. This role is not tied to a single contract or task order. It is intended to provide senior-level operational leadership across current and future BU16 work. Responsibilities - Lead business unit operations support across BU16 programs, projects, and internal initiatives. - Work directly with senior leadership to align operational execution with business unit priorities, customer needs, and growth objectives. - Support Program Managers, Task Order Managers, site leads, and technical leaders in resolving operational, staffing, customer, financial, and performance issues. - Assess program performance and recommend improvements to delivery approach, staffing, communication, reporting, risk management, and customer engagement. - Serve as an operational escalation point for issues raised by employees, program leaders, customers, or internal support organizations. - Help ensure program teams understand customer requirements, contract expectations, performance objectives, and proposal commitments. - Support development and review of operational, technical, staffing, financial, and performance reporting for business unit leadership and customers. - Coordinate with PMO, finance, contracts, recruiting, HR, billing, business development, capture, proposal teams, subcontractors, and external partners. - Support workforce planning, employee engagement, retention, performance management, and leadership development across assigned areas. - Participate in interviews and hiring decisions for BU16 openings. - Support invoice review, timesheet oversight, and financial coordination as required. - Identify opportunities for organic growth on existing work through strong customer relationships, improved delivery, and expanded mission support. - Support external growth activities including opportunity shaping, solution development, staffing approaches, basis of estimates, org charts, pricing inputs, and color team reviews. - Represent BU16 leadership in internal meetings, customer discussions, working groups, and operational reviews as directed. Qualifications - 15 or more years of relevant experience in IT operations, program management, portfolio management, enterprise service delivery, or business unit operations. - 9 or more years of experience supporting Government, Defense, federal civilian, or military customers. - 7 or more years of progressive leadership experience managing IT programs, technical teams, service delivery, infrastructure, cybersecurity, modernization, or related operations. - Experience leading large or complex programs, portfolios, technical teams, or business operations. - Experience managing geographically dispersed teams, including employees, subcontractors, technical teams, program teams, or site leads. - Experience working with senior customers, government stakeholders, internal executives, and cross-functional support teams. - Strong understanding of federal contract operations, program execution, staffing, financial management, risk management, customer satisfaction, and performance improvement. - Demonstrated ability to balance day-to-day operational support with longer-term business growth and process improvement. - Excellent verbal and written communication skills. - Active Secret clearance required. - U.S. citizenship required. Benefits - Competitive benefits package including health, dental, and vision insurance. - 401K plan. - Life insurance. - Short-term and long-term disability plans. - Vacation time and holidays.
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Associate Director, Head of Library Electronic and Digital Services
Molloy CollegeEstablished by the Dominican Sisters of Amityville more than 50 years ago, Molloy College is a private Catholic college dedicated to helping students gain the s
Title: Associate Director,Head of Library Electronic & Digital Services Location: Rockville Centre United States Full Time StaffManagement Salary Range:$85,000.00 To $100,000.00 Annually Job Description: TYPE OF POSITION/EMPLOYMENT CATEGORY: Full-Time DEPARTMENT: Library SCHEDULE: Monday-Friday, Hours may vary due to occasional shifts in meetings, assigned classes, etc. - Occasional weekend days may be required. REMOTE WORK: Opportunity for remote work after the completion of the probation period - remote option 1 day per week or as necessary. TRAVEL: Occasional travel to professional conferences may be required for professional development purposes as well as external committee obligations. HOURS/WEEK and MONTHS/YEAR: 35 hours/week and 52 weeks/year FLSA STATUS: Exempt, Salaried GENERAL PURPOSE The Library Associate Director serves as the second-in-command, partnering with the University Librarian to manage daily operations, staff, and strategic initiatives. This senior leadership role manages a significant amount of the library’s budget and is a strong contributor in matters of policy development and facility management. In addition, the Associate Director oversees electronic and digital products and services (EDS), including the library’s website as well as personnel within Electronic Resources, Archives and Special Collections, and Access Services. ESSENTIAL DUTIES AND RESPONSIBILITIES - Ensures the financial stability and accessibility for the overall library and EDS departments by: - Partnering with the University Librarian toward developing and implementing strategic initiatives and goals, working in close collaboration in terms of overall library budgeting, policy, operations, and staff. - Managing budget expenditures for electronic resources, archives/special collections, and access/patron services, including the library's physical space. - Serving as the primary point of contact for addressing accessibility concerns within the library’s physical spaces as well as its electronic resources. - Providing leadership toward improving library resource offerings across a variety of platforms and devices - Acts in the capacity of the library’s technology lead by: - Managing interface customizations and integration of commercial products (Library Systems, e.g. Primo Discovery and Alma, as well as third-party vendors, e.g. SpringShare, Canvas, Pure). - Serving as the library webmaster within Molloy’s CMS environment and overseeing any library CMS editors. - Supporting and/or leading a concurrent variety of digital initiative projects across multiple areas of oversight. - Continuously monitoring and improving the library’s online presence, including its website architecture and integrations of web-based services into institutional systems. - Leading and/or participating in usability testing, analytics analysis, and assessment of the library’s virtual spaces. - Ensuring the implementation of consistent digital/web accessibility in adherence to WCAG standards. - Maintaining current awareness in web and digital content technologies - Serves as a professional representative and library leader to Molloy and the wider community by: - Participating in campus initiatives such as accreditation self-study, mission-related events, recruitment and orientation of new students and faculty. - Representing the library on campus-wide committees and taskforces. - Collaborating with other departments on campus, e.g. Office of Blended and Online Learning, Accommodate/Access, IT to ensure stability and easy access to electronic resources and digital products. - Serving on external professional committees, including participation in meetings and attending national and international events. - Fulfills the essential functional expectations for all academic librarians by: - Participating in reference shifts serving all Molloy patrons both in traditional and virtual environments. - Teaching instruction classes in research and information literacy to groups or individuals as assigned. - Maintaining a high level of proficiency in all library databases and resources; learning new technologies or resources and adapting to new methodologies as required. - Remaining current with developments in librarianship, seeking ongoing professional development opportunities on a continual basis. - Facilitating collection development efforts as an assigned subject(s) liaison, particularly when a new degree program is developed or is part of an accreditation/reaccreditation process. - Creating and maintaining LibGuides in assigned subject areas. - Other tasks as assigned. 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This annual salary represents the University's good faith and reasonable estimate of the range of compensation at the time of posting. As part of its total compensation package, Molloy University offers an extensive range of benefits and programs for its employees including excellent health and dental insurance options, generous time off and tuition benefits.


