• Preencher e manter atualizada a planilha de monetização de leads junto ao líder da área. • Agendar e configurar campanhas de SMS e E-mail nas plataformas, seguindo os processos definidos. • Executar aplicações e manutenções de contingência das plataformas de sms e email • Garantir a estabilidade operacional das campanhas, monitorando: • Análise, Controle e Report • Coletar dados das campanhas de SMS & E-mail • Organizar informações de performance (envios, custo, receita, AOV, ROI básico) • Reportar diariamente status das campanhas, contingência, demandas em andamento, impeditivos ou riscos operacionais

We're looking for a Software Operations Engineer to own the reliability, deployment, maintenance and operational health of Bloomlife Connects. This is a hands-on technical role at the intersection of software engineering, DevOps, and Commercial Ops, working on a cloud-native, serverless medical-grade application that directly affects patient care. You'll be responsible for keeping the system running smoothly in production, leading software releases, and iterating on our infrastructure and deployment tooling. You'll also need to be comfortable working within a quality management system and maintaining thorough documentation. Your responsibilities will include: __Deployments & Releases__ - Execute end-to-end software releases for the backend (AWS Lambda, Kotlin) and web portals (React/TypeScript via CloudFront/S3) following our documented work instructions - Manage infrastructure-as-code deployments in AWS cloud environment - Configure and maintain integrations with external systems - Complete and submit release records per our quality management process - Record all deployment activities using dedicated Software Release Deployment Form - Contribute to continuous improvement of our deployment and operational processes __System Reliability & Monitoring__ - Monitor system health via AWS CloudWatch, including log review and alarm configuration - Triage and respond to alerts surfaced through our monitoring lambda - Investigate and resolve operational incidents across the Lambda-based backend and portal infrastructure - Track system activity through daily operational summaries __Commercial ops__ - Support onboarding of new clinical sites, including EHR integration setup - Support sales and marketing team in understanding, scoping and specifying customer requests - First-line technical support for user questions, complaints and feedback - Work with sales ops team to put together dashboards supporting quarterly business reports with customers

• Serve as the primary internal point of contact for our managed IT services provider • Participate in regular check-ins, planning meetings, and project reviews • Translate technical recommendations into clear, actionable guidance • Ensure IT priorities are aligned with organizational needs • Lead IT-related initiatives from discovery through rollout • Develop project plans, track timelines, and manage dependencies • Coordinate internal stakeholders, testing, training, and adoption • Monitor support queues, service levels, and vendor responsiveness • Ensure systems remain reliable, secure, and well-documented • Identify and remove internal barriers that slow down IT initiatives • Proactively communicate technology changes and upcoming initiatives • Ensure staff understand impacts, timelines, and expectations • Develop documentation and internal guidance materials • Oversee software licensing, renewals, contracts, and vendor relationships • Coordinate procurement and ensure tools remain aligned with business needs • Evaluate technology solutions that improve organizational effectiveness • Coordinate onboarding and offboarding technology processes • Maintain inventory of hardware and software assets • Manage procurement, lifecycle tracking, and audits • Improve processes through documentation and automation

• Implement and maintain standardized sales processes across the Commercial East region. • Reinforce clear definitions for pipeline stages, forecast categories, commit criteria, and CRM hygiene expectations. • Conduct regional process inspections and partner with Sales leadership to address gaps or inconsistencies. • Support process onboarding for new sellers, leaders, and support staff. • Facilitate the weekly forecasting process, ensuring data integrity, consistent methodology, and structured deal inspection. • Monitor pipeline health, including coverage, aging, push trends, and deal flow. • Prepare region-specific forecast summaries and insights for the RVP and leadership reviews. • Provide analysis and recommendations that improve forecast accuracy and predictability. • Maintain and distribute regional dashboards covering pipeline, bookings, forecast variance, productivity metrics, and performance KPIs. • Analyze sales performance trends and provide actionable insights to support decision-making. • Partner with Finance, Services, Strategy, IT, Marketing, and other teams to resolve operational issues affecting sales execution.