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IT Operations Manager
Location
Arizona + 3 moreAll locations: Arizona | California | Colorado | Oregon
Posted
102 days ago
Salary
$90K - $120K / year
Seniority
Senior
Job Description
IT Operations Manager
WRA, Inc.
• Serve as the primary internal point of contact for our managed IT services provider • Participate in regular check-ins, planning meetings, and project reviews • Translate technical recommendations into clear, actionable guidance • Ensure IT priorities are aligned with organizational needs • Lead IT-related initiatives from discovery through rollout • Develop project plans, track timelines, and manage dependencies • Coordinate internal stakeholders, testing, training, and adoption • Monitor support queues, service levels, and vendor responsiveness • Ensure systems remain reliable, secure, and well-documented • Identify and remove internal barriers that slow down IT initiatives • Proactively communicate technology changes and upcoming initiatives • Ensure staff understand impacts, timelines, and expectations • Develop documentation and internal guidance materials • Oversee software licensing, renewals, contracts, and vendor relationships • Coordinate procurement and ensure tools remain aligned with business needs • Evaluate technology solutions that improve organizational effectiveness • Coordinate onboarding and offboarding technology processes • Maintain inventory of hardware and software assets • Manage procurement, lifecycle tracking, and audits • Improve processes through documentation and automation
Job Requirements
- 5–8 years of relevant experience in operations, project coordination, vendor management, IT coordination, or a related field. Candidates with less direct experience but strong transferable skills in coordination, communication, and project leadership are still encouraged to apply.
- Exceptional communication skills with the ability to clearly explain technical concepts to non-technical stakeholders.
- Strong organizational and project tracking abilities
- Experience coordinating multiple stakeholders and priorities
- Proactive, highly communicative working style
- Comfort working with both technical and non-technical partners
- Experience working with external vendors or managed service providers
- Project management or change management experience
- Exposure to IT systems or technology implementations
- Experience supporting organizational communications or training
Benefits
- Flexible policies
- Internal practices
- Programs that prioritize learning and sustainability
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