We're looking for a Software Operations Engineer to own the reliability, deployment, maintenance and operational health of Bloomlife Connects. This is a hands-on technical role at the intersection of software engineering, DevOps, and Commercial Ops, working on a cloud-native, serverless medical-grade application that directly affects patient care. You'll be responsible for keeping the system running smoothly in production, leading software releases, and iterating on our infrastructure and deployment tooling. You'll also need to be comfortable working within a quality management system and maintaining thorough documentation. Your responsibilities will include: __Deployments & Releases__ - Execute end-to-end software releases for the backend (AWS Lambda, Kotlin) and web portals (React/TypeScript via CloudFront/S3) following our documented work instructions - Manage infrastructure-as-code deployments in AWS cloud environment - Configure and maintain integrations with external systems - Complete and submit release records per our quality management process - Record all deployment activities using dedicated Software Release Deployment Form - Contribute to continuous improvement of our deployment and operational processes __System Reliability & Monitoring__ - Monitor system health via AWS CloudWatch, including log review and alarm configuration - Triage and respond to alerts surfaced through our monitoring lambda - Investigate and resolve operational incidents across the Lambda-based backend and portal infrastructure - Track system activity through daily operational summaries __Commercial ops__ - Support onboarding of new clinical sites, including EHR integration setup - Support sales and marketing team in understanding, scoping and specifying customer requests - First-line technical support for user questions, complaints and feedback - Work with sales ops team to put together dashboards supporting quarterly business reports with customers

• Serve as the primary internal point of contact for our managed IT services provider • Participate in regular check-ins, planning meetings, and project reviews • Translate technical recommendations into clear, actionable guidance • Ensure IT priorities are aligned with organizational needs • Lead IT-related initiatives from discovery through rollout • Develop project plans, track timelines, and manage dependencies • Coordinate internal stakeholders, testing, training, and adoption • Monitor support queues, service levels, and vendor responsiveness • Ensure systems remain reliable, secure, and well-documented • Identify and remove internal barriers that slow down IT initiatives • Proactively communicate technology changes and upcoming initiatives • Ensure staff understand impacts, timelines, and expectations • Develop documentation and internal guidance materials • Oversee software licensing, renewals, contracts, and vendor relationships • Coordinate procurement and ensure tools remain aligned with business needs • Evaluate technology solutions that improve organizational effectiveness • Coordinate onboarding and offboarding technology processes • Maintain inventory of hardware and software assets • Manage procurement, lifecycle tracking, and audits • Improve processes through documentation and automation

• Implement and maintain standardized sales processes across the Commercial East region. • Reinforce clear definitions for pipeline stages, forecast categories, commit criteria, and CRM hygiene expectations. • Conduct regional process inspections and partner with Sales leadership to address gaps or inconsistencies. • Support process onboarding for new sellers, leaders, and support staff. • Facilitate the weekly forecasting process, ensuring data integrity, consistent methodology, and structured deal inspection. • Monitor pipeline health, including coverage, aging, push trends, and deal flow. • Prepare region-specific forecast summaries and insights for the RVP and leadership reviews. • Provide analysis and recommendations that improve forecast accuracy and predictability. • Maintain and distribute regional dashboards covering pipeline, bookings, forecast variance, productivity metrics, and performance KPIs. • Analyze sales performance trends and provide actionable insights to support decision-making. • Partner with Finance, Services, Strategy, IT, Marketing, and other teams to resolve operational issues affecting sales execution.

• Develop and maintain roadmaps for operational processes and systems, aligning with business objectives and industry best practices. • Design, implement, and improve scalable, efficient, and secure operational systems and workflows. • Identify bottlenecks and inefficiencies; support process optimization and automation using tools like LLMs, RPA, and other advanced technologies. • Support feasibility studies and business case analyses for new initiatives, helping balance risks and benefits. • Develop and maintain standard operating procedures (SOPs) to ensure clarity and consistency across business processes. • Help set up performance monitoring and productivity tracking across key functions, reporting on KPIs and improvement opportunities. • Evaluate and recommend technologies to improve operational efficiency and integrate with existing systems. • Collaborate with cross-functional teams to translate business needs into actionable operational solutions. • Contribute to a culture of continuous improvement and operational excellence. • Support and mentor more junior team members as the team grows, while continuing to develop your own skills.