• 1st, 2nd & 3rd Level Support - du nimmst Anfragen per Telefon, Remote oder Ticketsystem an und lieferst schnelle, nachhaltige Lösungen. • Troubleshooting – Hardware, Software, Netzwerk oder Drucker: du findest den Fehler und bringst den Groove zurück ins System. • Monitoring & Performance – du erkennst Störungen frühzeitig und hältst unsere Kundenumgebungen am Laufen, bevor es kritisch wird. • Kundenkontakt – dein Solo: klare, freundliche Kommunikation direkt mit unseren Kunden und Usern. • Servicequalität & SLAs – dein Beat ist Verlässlichkeit: du hältst, was du versprichst, und lieferst in Top-Qualität. • Dokumentation & Wissenstransfer – was du spielst, bleibt im Songbook: für Team, Kunden und nachhaltige Lösungen. • Bandspirit – Zusammenarbeit, offene Kommunikation und gegenseitige Wertschätzung sind unser Backstage-Pass.

• Support and manage the Salesforce CRM, performing fixes, enhancements, access management and integrations with other systems; • Work with business areas to gather, analyze and detail requirements, understanding needs and translating functional requests into technical solutions; • Lead solution implementation projects from planning through technical delivery, either via internal development or partner vendors; • Develop and implement new solutions focused on process automation and continuous platform improvement; • Design solutions and business architectures integrated with the Salesforce ecosystem; • Act as a bridge between user teams, technical teams and external partners, ensuring proper understanding and execution of requirements; • Map and monitor indicators and KPIs, ensuring that implemented solutions align with business needs; • Conduct alignment, refinement and solution demonstration meetings for stakeholders; • Ensure the application of CRM best practices, promoting scalability, governance and strategic alignment; • Oversee projects and requests from briefing through post-Go Live, supporting analysis, validation and optimization of deliveries; • Contribute to system integrations and the evolution of processes supported by Salesforce; • Stay up to date on new features, trends and best practices of the Salesforce platform.

• Triage and resolve day-to-day systems issues across Salesforce and the broader GTM stack. • Identify recurring ticket patterns, determine root cause, and implement durable fixes. • Independently manage small-to-medium GTM systems projects — gathering requirements, designing the solution, building, testing, documenting, and driving adoption. • Build and maintain Flows, validation rules, reports, dashboards, formula fields, page layouts, permissions, and data imports. • Implement SOPs and system controls to maintain Salesforce as a trusted source of truth. • Create and maintain SOPs, process maps, release notes, and new hire onboarding content for GTM systems. • Partner with Sales, Customer Success, Marketing, and Finance to gather requirements, improve workflows.

Role Description - Strong programming skills (Python, Lua, C/C++, Rust, Go, etc) - A solid understanding of computer architecture and chip/system validation methodologies - Firmware testing and/or development (BIOS, BMC, drivers) - Domain expertise in any of these areas: PCIe, HBM, GPUs, neural networks, ML HW architecture - Knowledge of the full validation lifecycle from RTL simulation (SystemVerilog/UVM, VCS, Questa, Xcelium) and emulation (Palladium, Zebu, Veloce) through silicon failure analysis and debug - 5+ years of programming with at least one software programming language experience - Bachelor's degree or above in computer science, computer engineering, or related field - Experience with Linux environments and Git - Experience with server hardware and debug tools - Experience with Machine Learning Hardware/Software Architecture - Experience with CI/CD - Experience with EDA Simulations or Emulation Qualifications - Bachelor's degree or above in computer science, computer engineering, or related field - 5+ years of programming experience Requirements - Strong programming skills (Python, Lua, C/C++, Rust, Go, etc) - A solid understanding of computer architecture and chip/system validation methodologies - Firmware testing and/or development (BIOS, BMC, drivers) - Domain expertise in PCIe, HBM, GPUs, neural networks, ML HW architecture - Knowledge of the full validation lifecycle from RTL simulation and emulation through silicon failure analysis and debug - Experience with Linux environments and Git - Experience with server hardware and debug tools - Experience with Machine Learning Hardware/Software Architecture - Experience with CI/CD - Experience with EDA Simulations or Emulation Benefits - Annual Hiring Range: $87,400.00 - $165,000.00 - Actual compensation offer may vary based on geographic location, work experience, education, and/or skill level - Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes Company Description Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.